Account Manager Customer Service
Resume:
Contact
Education
Phone
adwspe@r.postjobfree.com
Joshua Lomax
Seeking a sales position with a dynamic company where my education and ability to sell can be utilized in a challenging work environment Experience
Met with clients (church staff) and discussed launching RightNow Media Pitched RightNow Media via phone conversations and webinar presentations Overcame objections and closed clients on the products Helped clients launch products
Retained clients through excellent customer service Maintained ongoing healthy relationships with clients Sales Director
RightNow/Bluefish TV May 2012 - April 2014
References
Dallas Baptist University
Bachelor of Arts in
Communcation Theory
Additionally completed a Minor in Music Business
2014
Expertise
Awards &
Achievements
Learn and Grasp Concepts and Ideas
Quickly, Teachable
Hard-working
Adept at Working Individually and
Group Settings
Competitive Sales Expertise
Facilitate Interdepartmental
Meetings
Experienced in Supervising Teams to
Accomplish Tasks
Strong Communication Skills
Excellent Presentation Skills
Proficient in Microsoft Word Suite
Sales Training and Mentoring
2015 Top Retention Producer
2016 and 2017 #1 Account Manager
2017 President's Conference Winner
14 consecutive months of 150% of
goal as Retention Agent
22 consecutive months of 130% of
goal as Account Manager
7 consecutive quarters of revenue
leading Account Manager
Top Revenue and Hardsales of 2017
200% club Q3 and Q4 of 2018
100% club Q1 of 2019 total
attainment 145%
Sales MVP Nominee for Q3 and Q4
of 2018
Prevented customer from canceling business with Neopost Convinced customers that Neopost has their best interest at heart Negotiated new contracts with customer to determine the best outcome to ensure their business
Addressed customers' issues to guarantee continued business with Neopost Loyalty Retention Agent
Neopost USA May 2015 - July 2016
Maintained healthy relationship between Neopost and customers Informed/Sold customers on new products
Upsold customers with existing equipment
Account Manager
Neopost USA July 2016 - April 2018
Managed a team of Business Development representatives Onboarded, trained and developed new hires
Strategized and implemented new sales strategies
Weekly one-on-ones with team
Monthly and quarterly forecast reporting
Managed accounts and territories within a defined geographical area Searched for net-new opportunities while farming within existing accounts for renewals and up-sell opportunities
Cloud Sales Business Development (Team Lead)
McAfee July 2018 - December 2019
Senior Loan Officer
Great Western Home Loans December 2019 - March 2021 Available upon request.
Sales Manager/Senior Loan Officer
Supreme Lending March 2021 - Present
Built a substantial referral network of realtors, lenders, developers, and clients Developed and maintained contacts with local realtors, developers, and builders to promote and encourage the use of bank services for residential mortgages Evaluated creditworthiness and eligibility of client Educated buyer on all loan programs and guide them in making a decision on a particular product
Managed a team of loan officers through sales training, product education, and referral partnership development
Managed marketing campaigns and co-branding of loan products and services Built a substantial referral network of realtors, lenders, developers, and clients Developed and maintained contacts with local realtors, developers, and builders to promote and encourage the use of bank services for residential mortgages Evaluated creditworthiness and eligibility of client Educated buyer on all loan programs and guide them in making a decision on a particular product
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