Post Job Free

Resume

Sign in

Customer Service Support

Location:
Lagos, Nigeria
Posted:
April 28, 2023

Contact this candidate

Resume:

Sensitivity: Internal

OHWAGA MAUREEN UFUOMA

* ******** ******** ******,*** Lordsway Street,Marshyhill Estate,off Addo road,Ajah,Lagos,Nigeria Email: adwsnu@r.postjobfree.com Tel: 081********

PERSONAL DETAILS

MARITAL STATUS MARRIED

NATIONALITY: NIGERIAN

OBJECTIVES:

To contribute to the accomplishment of corporate goals of the organization and bring about improved services thereby attaining professional distinction. PROFILE

Ability to take Challenges on the job.

Excellent Oral and Written Communication skills.

Ability to work as a team and achieve desired goal.

Proficient in Word Processing.

Ability to juggle multiple tasks simultaneously.

Ability to work without constant supervision and act independently.

Self-motivated.

Analytical and numerate skills

QUALIFICATIONS

2016-2018 University of Lagos (Masters in Transportation & Planning Mgt) 2002 - 2006 University of Benin, Edo State, Benin City B.Sc. (ed.) Accounting (2nd Class Lower Division)

2016-2017 University of Lagos. (Geography)

Master of Transportation Planning and Management (MTPM) EDUCATIONAL HISTORY

2016-2018 University of Lagos

2002-2006 University of Benin, Edo-State

1994-2000 Aguda Grammar School, Surulere, Lagos State 1989-1994 Praise Private School,56 ‘Adekunle Deen Close,Orile, Lagos Sensitivity: Internal

PROFESSIONAL MEMBERSHIP

2007-2008 Nigeria Institute of Management (NIM)

Proficiency Certificate in Management (Chattered)

2008 Institute of Chartered Accountants of Nigeria (In View) 2011 Certified Information System Auditor (CISA)

(In View)

TRAINING ATTENDED:

WINDOW 7 & OFFICE 2010 (2011) Aptech. Institute

Modandola House,

42/44, Warehouse Road, Apapa, Lagos.

HUMAN CAPITAL DEVELOPMENT (2012) Industrial Trust Fund (ITF) 19A,Ashanti Road, Apapa, Lagos.

EXCELLENT CUSTOMER SERVIC (2012 &2015) Industrial Trust Fund (ITF) 19A,Ashanti Road, Apapa, Lagos

OCCUPATIONAL HEALTH & SAFETY MANAGEMENT (2018) Rock View Hotel,Apapa EXPERIENCE

2017- Till date Mediterranean Shipping Company Nigeria Limited (MSC) 41, creek Road, Apapa, Lagos

Position: Import Documentation Officer (Customer Service)

Print original bills of ladings

Sending notice of arrival of vessels to all parties concerned.

Apply manifest correctors (EMC) as received from port of load

Notification of overstayed containers in the port to concerned customer.

Link customer code to each bill of lading on all vessels.

Application of destination free time as approved from port of load.

Attend to all customers queries either t the counter or via email.

Send notification to customers to remind them of removing IMO/DG stickers.

Take up ad hoc assignment as directed.

Sensitivity: Internal

2014 –2017 Position: Customer Service support (Export)

. Sending draft bills of lading to all customers for confirmation on all vessels

Sending invoices to all customers on all shipments

Issuing tellers to customers for payment and follow up with finance department to issue receipts.

Updating finance department with vessel sailing intimation/no of bills of lading on all vessels

Confirming PCHS storage invoice payment to finance department.

Printing Original Bill of Lading/TELEX

Sending telex release to port of discharge.

Checking and following up list of unpaid export invoices.

Attending to customers on mails and phone.

Preparation of list of fumigation charges on export shipments for agro produce. 2011-2013: Import & Export. Documentation Support

Responsibility: Daily Export Documentation and Sales services. Preparation of Booking for release of Empty containers to customers. Ensure correctness of Load list to concerned parties. Submission of Custom document to the terminal.

Daily Booking report for MSC Geneva and MSC Nigeria. Sending vessel schedule to customers.

Printing Export Debit Notes and Bills of Lading.

Stowage planning.

2010-2011 Church gate Group

Churchagte Tower,

Sensitivity: Internal

Plot PC 30 Afribank Street,

Victoria Island, Lagos.

Position: Accounts Officer

Responsibility: - Paying of Bills/Raising payment Cheques

-Preparation of Monthly Reconciliation Statement.

-Preparation of Monthly Credit Approval Form (CAF)

-Payment of WHT,VAT and PAYE to relevant Tax Authorities.

-Preparation of Monthly Payroll.

-Remittance of Staff monthly Pension to Pension Office.

-Lodgment of Cheques and Cash to Company’s Bank A/Cs

-Making transfer payment through RTGS & NEFT

-Raising of Journals and maintenance of Imprest.

-Booking of Local suppliers Invoices.

-Posting and reconciliation of Staff float Account

-Processing of Suppliers invoices

Mar .2008-May 2010: International Tennis. Academy. 12 Tafawa Balewa Square,V/Island,Lagos.

(Accounts Officer)

Mar. 2007-Feb. 2008: Government Junior Secondary School, Daurawa,Kano State (NYSC) HOBBIES:

Reading, travelling and having productive conversation. SPOKEN LANGUAGE(S):

Fluent English, Urhobo and Yoruba

REFEREES:

Available on request.



Contact this candidate