JAINITTA K. ROBERSON

**** ***** ******** **, *** D4

Huntsville, Al 35811

256-***-****

adwsnk@r.postjobfree.com

Skills

●Problem-solving Teamwork Data Entry

●Microsoft Office Task Analysis Ability to Manage Independent Workflow

●Strategic Thinking Multitasking Customer-oriented

Experience

May 2022-Current

PNC Bank, Virtual- Customer Service Representative

I guide my customers through the steps of setting up online banking as well as answer any questions related to their account and transactions on their account. I provide them with confidence in knowing their accounts are safe and secure with our company as well as giving them knowledge on any products or services that we provide.

January 2021- May 2022

Redstone Federal Credit Union, Huntsville, Al - Member Connect Representative

I was responsible for assisting customers with inquiries involving their personal banking accounts, providing exceptional customer service, processing transactions, and other general office duties such as copying, filing,faxing, and notating customer accounts.

December 2013-November2020

Cheddars, Huntsville, Al - Server

I provided customers with a quality dining experience while remaining pleasant and attentive to the customers' needs. As well as assisted with incoming and outgoing shipment and inventory control assignments.

January 2011-January 2013

Direct TV, Huntsville, AL- Customer Service Representative

I was in charge of taking inbound calls from customers and assisting them with any account inquiries as well as setting up accounts for new customers. I also helped customers with bill pay and upgrading accounts, while keeping personal metric and the company integrity in mind.

Education

Calhoun Community College-Huntsville, Al-Associate in Social Science -May2018

Liberty University-BS- Business Administration: human Resource Management-Expected graduation May 2024

References

Available upon request

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