Work Experience

Darian International LLC-FZ, Dubai-UAE

Executive Assistant/PA to CEO – March 2023 todate:

As EA I am responsible in managing the schedules and communications of key executives. Prioritize emails, phone calls, arrange meetings and business events. Performing all Admin tasks, research and write reports and in charge of office Management and supervising other office staff.

As PA, works with senior staff to provide one-to-one support. Work closely with senior managers offering admin assistance such as prioritize the emails, drafting communications on their behalf, planning and organising meetings and tueir travel arrangements.

Mittal Facility Management, Dubai-UAE. - Contract Basis

Executive Secretary to General Manager/Receptionist: March – June 2022

Responsibilities include managing the Administration. Handling Global Travel itineraries, Visa arrangements and Agendas for Senior Management. Planning and execution of Board Meetings, other events, Complex Diary management, and Time Management. Assisting the Sales and Engineering teams with preparation of Quotations. Tenders for Fit-outs and Building Construction.

Authentic Ceylon, Dubai-UAE. - Contract Basis

Operations Manager: January - March 2022

Responsible in setting up the operations and managing the food court outlet. My duties include managing Sales & Marketing, HR, and daily operational food procedures, in keeping in line with Dubai Municipality processes, such as food quality, hygiene.

319 Express Cargo Services LLC, Dubai-UAE. – Contract Basis

Senior Sales Consultant/Operations (Logistics): January – October 2021

January – March:

Was responsible in the following areas as Senior Sales Consultant:

-Visit clients and develop by maintaining a strong client base.

-Maintain and grow a strong client base.

-Find new business opportunities and maintain a healthy pipeline for future deals.

-Sell the services and solutions and update clients of any add-ons to the product and educate them on the product knowledge on a periodical basis.

April – October:

I was afforded the opportunity to be a part of the Customer Service (Courier) team to have an overall knowledge in this area for a short stint. Subsequently the management assigned me to head the operations (Cargo Logistics), where my responsibilities were to focus on helping increase productivity and reduce costs, managing staff and a dedicated fleet operation with UPS Courier, where our services are offered for their operations. Signing and negotiating additional tie ups with other vendors and developing a new client base. Managing the daily operational and maintaining daily, and monthly reports.

DEVDAN Marketing Consultancy - Dubai-UAE.

Senior Management Executive: December 2018 – March 2022

Responsibilities include building and managing entire operation which includes the Marketing, Sales organization, managing the brand image, project management, cost analysis, setting up targets.

Due to the recent global pandemic, the company was compelled to cease operations due to heavy losses.

Work Experience

Fast Track Insurance Consultancy – Dubai-UAE.

Executive Director: May – November 2019

The main driving force behind in establishing of the company, managing, and developing the entire operation and by placing its procedures. Recruitment of staff, Administration, negotiating with Insurance Brokers and setting strategical Marketing plans & Sales targets have been my core areas.

(Reason for withdrawal from the Partnership was due to mismanagement of funds by the other Partner).

Red Apple Middle East Tourism LLC - Dubai-UAE. – Contract Basis Executive Secretary to Group Managing Director: June - October 2018

Responsibilities include managing the Administration. Handling Global Travel itineraries, Visa arrangements and Agendas for Senior Management. Planning and execution of Board Meetings, other events, and Complex Diary management. Assisting the Sales team in coordinating with their Network offices to arrange annual “Global Sales Conference” and Sales Blitz, and Road Shows, (contractual basis).

Misa Travels & Tours (Pvt) Ltd – Sri Lanka.

Executive Director/Head of Operations: April 2017 – May 2018

Driving force and leadership skills in setting up the Travel arm of Misa Group. Directly engaged in Sales, Marketing, Finance, Administration and developing the Outbound and Inbound areas. Planned the target structure for Marketing & Sales and was a driving force to achieve more than the required target.

(Resigned from the Board of Directors to pursue for an overseas engagement in Dubai).

Fits Aviation (Pvt) Limited - Sri Lanka.

Personal Assistant to Managing Director & CEO: June 2014 – March 2017

Responsibilities include managing the Administration, handling all the Senior Management global travel, and visa arrangements, planning and execution of Board Meetings, and other actions, Complex Diary management, Liaising with the Director General Civil Aviation Authorities for Flight Schedule and Slot timing Approvals.

Work Experience

Damas Leisure Management Pvt Ltd, Sri Lanka.

Chief Executive Officer: October 2006 – December 2016

The driving force behind in setting up the operation which played major role and responsibilities include building, developing and managing the Inbound & Outbound, Tours, Travels, operational areas, and setting strategical Marketing & Sales targets which have been my core areas. The Company’s main strengths were Inbound, Outbound, Tour Packages including Ground arrangements and Airline Ticketing.

In 2014, after the demise of my late husband, there was a temporary cessation in business for approximately 2 years (which was outsourced in 2016 end on profit sharing basis).

Destinations of the World Lanka (Pvt) Ltd – Sri Lanka.

Sales Manager Sri Lanka & Maldives: June 2005 – November 2006

Responsibilities in setting up the Operation in Sri Lanka. Main driven force was to create awareness of the product knowledge to the travel industry convincing “why we are better” and its additional features. Marketing & Sales were my key functions, in addition I had the skill to negotiate in gaining Special Hotel Rates from 2-5-star category, land and transport arrangements. Initiated many “Sales Blitz” familiarization, and property inspection in Maldives with Russian Tour Agents for all-star categories, “Sales Blitz” in Chennai, Delhi & Mumbai, promoting Sri Lanka as a destination to the Indian markets.

With my leadership, handled one of the largest Inbound Groups into Sri Lanka consisting of 1000 employees attending “WIPRO” Global Conference, which was one of my greatest accomplishments. Covered areas such as negotiating rates for hotel and land arrangements, securing hotel bookings, Airport Assistance, Ground operations, Transportation, Event Management and Conference facilities. Together with my team we worked tirelessly to make it a great success. (Headquarters in Dubai ended the operation in Sri Lanka).

Gulf Air – Sri Lanka.

Secretary to Area Manager Sri Lanka/Maldives: August 1997 – April 2005

Responsibilities include managing the Administration, Passenger Complaints, Mishandled Baggage Complaints and Frequent Flyer Program as additional roles. Assisted at the Airport, Operation, and Sales as support staff when required. Liaising with the Director General Civil

Aviation for Flight Schedule Approvals, slot timings and filing Winter/Summer schedules. Handling

Global Travel itineraries, Visa arrangements and Agendas, planning and execution of Sales Meetings, and Complex Diary management. Assisting the Sales team in coordinating with Network offices to arrange annual “Global Sales Conference” and Sales Blitz, and Road Shows. (Headquarters in Bahrain ceased the operation in Sri Lanka).

Work Experience

Qatar Airways - Sri Lanka.

Personal Assistant to Area Manager & Sales Coordinator: January 1995 – July 1997

Responsibilities include managing the Administration, Passenger Complaints, Mishandled Baggage Complaints and Frequent Flyer Program as additional roles. Assisted at the Airport, Operation, and Sales as support staff when required. Liaising with the Director General Civil

Aviation for Flight Schedule Approvals, slot timings and filing Winter/Summer schedules. Handling

Global Travel itineraries, Visa arrangements and Agendas, planning and execution of Sales Meetings, and Complex Diary management. Assisting the Sales team in coordinating with Network offices to arrange annual “Global Sales Conference” and Sales Blitz, and Road Shows. (Headquarter decision to make it a wholly GSA operation, for which the Direct QR employees had no option but to end their service).

Cathay Pacific Airways – Sri Lanka.

Secretary to Country Manager Sri Lanka/Reservations Officer: April 1991 – December 1994

Responsibilities include managing the Administration, Passenger Complaints, Mishandled Baggage Complaints and Frequent Flyer Program, and assisting at Reservations & Ticketing, as additional roles. Assisted at the Airport, Operation, and Sales as support staff when required. Liaising with the Director General Civil Aviation for Flight Schedule Approvals, slot timings and filing Winter/Summer schedules. Handling Global Travel itineraries, Visa arrangements and Agendas, planning and execution of Sales Meetings, and Complex Diary management. Assisting the Sales team in coordinating with Network offices to arrange annual “Global Sales Conference” Played a major role in organizing the Hong Kong Tourist Association Presentation held in Sri Lanka which received vast mileage. Was a part of setting up the Cathay Operation in Sri Lanka in all the ground arrangements and assisted at the Airport.

Philippine Airlines – Sri Lanka.

Personal Assistant to General Manager: July 1989 – March 1991

Responsibilities include managing the Administration and supported in preparing and finalizing Passenger & Cargo Revenue Sales Reports.

VMS Travels & Tours Pvt Ltd – Sri Lanka.

Confidential Secretary to Managing Director & General Manager: April 1987 – June 1989

Responsibilities include managing the Administration, assisted at the Passenger Sales Counters, Ticketing and Sales Department, Complex Diary management.

Work Experience

Hecny Transportation (Pte) Ltd – Sri Lanka.

Operations Assistant / Secretary to Managing Director: October 1984 – July 1987

Joined as Operations Assistant in the Air Freight Department and was promoted to Secretary to Managing Director. Responsibilities include managing the Administration, Complex Diary management, Handling Global Travel itineraries, Visa arrangements and Agendas.

Training

Have undergone thorough and comprehensive trainings conducted by Gulf Air & Cathay Pacific Airlines in the following areas.

•Passenger Services

•Customer Service Quality

•Selling Techniques

•Falcon Host Reservations

•Amadeus GDS

•Sabre GDS

•Certificate of Appreciation

•Effective Secretary

Referees

Mr. Mahfood Ali Al Harthy

Former Area Manager Gulf Air, Sri Lanka &

Chief Sales Officer of Oman Airways

Muscat,

Oman

Mobile: +968-****-****

Mobile: +973-****-****

Contact this candidate