Medical Assistant Customer Service
Resume:
Brittany Bales
Certified Clinical Medical Assistant/ Certified Phlebotomist
Leland, MS
adwsna@r.postjobfree.com
• Experienced Certified Clinical Medical Assistant and Phlebotomist in clinical and hospital settings.
• Energetic and dependable professional with strong organizational abilities, technical competence and highly developed communication skills, is ready to make transition to the healthcare field through opportunities with a proven organization
• Identify opportunities to initiate change, promote concepts and implement new ideas with enthusiasm
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Phlebotomist/Medical Assistant
Maximum Care Clinic - Shaw, MS
August 2022 to April 2023
• Performed phlebotomy
• Provided wound care treatment
• Escorted patients to exam rooms
• Recorded patient vital signs
• Lead patient education
• Answered a high volume of phone calls
• Verified and scheduled patient appointments
• Responsible for back office duties
Certified Clinical Medical Assistant (CCMA)/ Phlebotomist Next Level Health and Wellness - Hollandale, MS
November 2021 to May 2022
1. Greet patients
2. Vitals
3. Swabber for covid testing
4. Intramuscular and oral administrator of medicine 5. Referrals
6. Phlebotomy
Medical Assistant Student
Oakes Family Clinic - Greenville, MS
May 2021 to May 2021
Hours of clinical Training
Checking Patients In
Blood withdrawal
Vitals
Data input
Administering Injections
Lead Medical Record Technician
Advantmed - California
January 2016 to February 2021
Abstract Medical Records.
Train New MRTs
Assist MRTs when needed
Scan and upload to data base
Travel
Remote Calling/Call Center
Customer Service
Education
Phlebotomist in Phlebotomy
Burns Healthcare Institute - Indianola, MS
May 2022 to June 2022
Medical Assistant in Medical Assistant
Grant Allied Healthcare and Training - Greenville, MS February 2021 to June 2021
Mathematic
Mississippi Valley State University - Itta Bena, MS August 2009 to May 2011
High school diploma
Leland High School - Leland, MS
August 2005 to May 2009
Skills
• Customer Service (4 years)
• Typing (5 years)
• Medical Records (4 years)
• Receptionist (3 years)
• Microsoft Excel (4 years)
• Time Management (2 years)
• Word (9 years)
• HEDIS (5 years)
• HIPAA (5 years)
• Vital signs (3 years)
• Experience Administering Injections (2 years)
• Triage (2 years)
• Classroom Management
• Anatomy Knowledge
• ICD-10
• EMR Systems (5 years)
• Phlebotomy (2 years)
• Venipuncture (2 years)
• Medical Scheduling
• Medical Office Experience
• Medical Terminology
Certifications and Licenses
CPR Certification
May 2021 to May 2023
Basic Life Support (BLS)
May 2021 to May 2023
Certified Clinical Medical Assistant (CCMA)
January 2022 to January 2024
Phlebotomy
December 2022 to December 2024
Assessments
Customer Service Skills — Proficient
June 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Call Center Customer Service — Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Proficient
Electronic Medical Records: Best Practices — Proficient October 2019
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Written communication — Proficient
June 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Customer focus & orientation — Familiar
August 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Customer service — Highly Proficient
June 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Call center customer service — Highly Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Retail customer service — Proficient
September 2021
Comprehending and responding to retail customer needs Full results: Proficient
Basic attention to detail — Highly Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Administrative assistant/receptionist — Expert
May 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Order of the Eastern Stars
June 2017 to Present
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