NAKEITA

HENRY

adwsmo@r.postjobfree.com

678-***-****

Hogansville, GA 30230

Enthusiastic and motivated individual passionate about customer service. Team player works well both

independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

PROFESSIONAL SUMMARY

TalentBridge, Lash Group - Benefit Verification Specialist Remote • 11/2022 - Current

ResMed - Customer Service Associate

Remote • 05/2022 - 09/2022

Ranstad Staffing Agency - Customer Care Representative 11/2021 - 04/2022

WORK HISTORY

Checked patient benefits enrollment for accuracy and inputted all data into PatientPlus.

•

Observed strict procedures to maintain data and plan participant confidentiality.

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Updated individual records to keep filed accurate and detailed.

•

Updated benefit cost summaries for insurance cost

tracking.

•

Managed over 70 customer calls per day with positive attitude and focus on customer satisfaction.

•

Resolved concerns with products or services to help with retention and drive sales.

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Demonstrated items to customers and created customer awareness, interest and sales.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Responded to customer requests for products, services and company information.

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• Helped large volume of members and providers every day SKILLS

Understanding Customer

Needs

•

Multitasking and

Prioritization

•

Verbal and Written

Communication

•

Responding to Difficult

Customers

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• Creative Problem Solving

Building Customer Trust and

Loyalty

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Calm and Professional

Under Pressure

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Manchester High School

Manchester, GA • 05/1998

High School Diploma

EDUCATION

Conduent - Sales Representative

06/2021 - 10/2021

Nakeita Virtual LLC - Customer Service Representative 10/2019 - 06/2021

with positive attitude and focus on customer

satisfaction.

Responded to members needs through competent

customer service and prompt problem-solving.

•

Assisted call-in members and provider with their

healthcare needs by explaining benefits, solving claims concerns, helping find doctors via telephone, online chats, or emails. questions and orders.

•

Addressed customer complaints and mitigated

dissatisfaction by employing timely and on-point

solutions.

•

Educated clients on account services and resolved client inquiries regarding statement information and account balances.

•

Increased sales by offering advice on purchases and promoting additional products.

•

Helped customers complete purchases, locate items and join reward programs.

•

Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.

•

Provided accurate information about promotions,

customer programs and products, helping drive high customer retention.

•

Recommended merchandise to customers based on needs and preferences.

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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

•

Answered over 50+ calls per shift to meet fast-paced call center demands.

•

Adhered to company policies and scripts to consistently achieve call-time and quality standards

•

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

•

Documented transactions and support interactions in system for future reference and addition to knowledge

•

Clements Virtual & Solutions - Customer Service

Representative

09/2018 - 10/2019

N/A - Stay at Home Mom

08/2009 - 09/2018

Callaway Gardens - Housekeeper

06/2006 - 06/2009

Walmart - Cashier

03/2000 - 11/2005

base.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•

Provided primary customer support to internal and

external customers.

•

Used company troubleshooting resolution tree to

evaluate technical problems and find appropriate

solutions.

•

Answered constant flow of customer calls with minimal wait times

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Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

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Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

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Removed bed sheets and towels from rooms and

pre-treated stains to maintain and restore linen

condition.

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Worked on cleaning team to service hotels, offices and other commercial buildings.

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• Adhered to professional house cleaning checklist.

• Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items and join reward programs.

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Checked identification for proof-of-age for alcohol and tobacco sales.

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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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Contact this candidate