Service Representative Verification Specialist
Resume:
NAKEITA
HENRY
**********@*****.***
Hogansville, GA 30230
Enthusiastic and motivated individual passionate about customer service. Team player works well both
independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
PROFESSIONAL SUMMARY
TalentBridge, Lash Group - Benefit Verification Specialist Remote • 11/2022 - Current
ResMed - Customer Service Associate
Remote • 05/2022 - 09/2022
Ranstad Staffing Agency - Customer Care Representative 11/2021 - 04/2022
WORK HISTORY
Checked patient benefits enrollment for accuracy and inputted all data into PatientPlus.
•
Observed strict procedures to maintain data and plan participant confidentiality.
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Updated individual records to keep filed accurate and detailed.
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Updated benefit cost summaries for insurance cost
tracking.
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Managed over 70 customer calls per day with positive attitude and focus on customer satisfaction.
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Resolved concerns with products or services to help with retention and drive sales.
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Demonstrated items to customers and created customer awareness, interest and sales.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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• Helped large volume of members and providers every day SKILLS
Understanding Customer
Needs
•
Multitasking and
Prioritization
•
Verbal and Written
Communication
•
Responding to Difficult
Customers
•
• Creative Problem Solving
Building Customer Trust and
Loyalty
•
Calm and Professional
Under Pressure
•
Manchester High School
Manchester, GA • 05/1998
High School Diploma
EDUCATION
Conduent - Sales Representative
06/2021 - 10/2021
Nakeita Virtual LLC - Customer Service Representative 10/2019 - 06/2021
with positive attitude and focus on customer
satisfaction.
Responded to members needs through competent
customer service and prompt problem-solving.
•
Assisted call-in members and provider with their
healthcare needs by explaining benefits, solving claims concerns, helping find doctors via telephone, online chats, or emails. questions and orders.
•
Addressed customer complaints and mitigated
dissatisfaction by employing timely and on-point
solutions.
•
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
•
Increased sales by offering advice on purchases and promoting additional products.
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Helped customers complete purchases, locate items and join reward programs.
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Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
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Provided accurate information about promotions,
customer programs and products, helping drive high customer retention.
•
Recommended merchandise to customers based on needs and preferences.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Answered over 50+ calls per shift to meet fast-paced call center demands.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards
•
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
•
Documented transactions and support interactions in system for future reference and addition to knowledge
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Clements Virtual & Solutions - Customer Service
Representative
09/2018 - 10/2019
N/A - Stay at Home Mom
08/2009 - 09/2018
Callaway Gardens - Housekeeper
06/2006 - 06/2009
Walmart - Cashier
03/2000 - 11/2005
base.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Provided primary customer support to internal and
external customers.
•
Used company troubleshooting resolution tree to
evaluate technical problems and find appropriate
solutions.
•
Answered constant flow of customer calls with minimal wait times
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Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
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Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
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Removed bed sheets and towels from rooms and
pre-treated stains to maintain and restore linen
condition.
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Worked on cleaning team to service hotels, offices and other commercial buildings.
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• Adhered to professional house cleaning checklist.
• Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items and join reward programs.
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Checked identification for proof-of-age for alcohol and tobacco sales.
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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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Contact this candidate