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Service Representative Customer

Location:
Great Neck, NY
Posted:
April 28, 2023

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Resume:

Eugene Packman

**A Forest Row

Great Neck, New York 11023

908-***-****

adwsml@r.postjobfree.com

Objective

To utilize the sales and customer relationship skills I have developed to achieve a high level of success in either consumer or business to business sales.

Work Experience

NICRIS Insurance/NICRIS Capital

December 1, 2017 to February 29, 2020

Licensed Sales Professional

NY Licensed Personal Lines, Life and Health. Provided customer service, sales, etc. Participated in telemarketing to prospects and cold calls. Utilized Sales Force as well as Allstate proprietary programs.

Advantage Hyundai

June 2017 – October 2017

Sales and Leasing Consultant

Hyundai and Genesis qualified. 5.0 ratings on Dealer Rater. High CSI scores. Assisted clients in the purchase or lease of new Hyundai and Genesis vehicles. Assisted pre owned clients as needed. Utilized dealership sales and CRM system (Dealer Socket) as well as other software.

Demell Jenkins State Farm

January 2017 – April 2017

Licensed (NY & NJ) Accident, Life & Health; Personal Lines (Property & Casualty). Utilized Microsoft Office, Microsoft Windows, proprietary programs including CRM. Activities included customer service, telephone sales to internet leads and existing clients, retention activities, etc.

Forest Hills Financial Group/Park Avenue Securities

April 2015 – October 2016

Financial Representative

Licensed (NY & NJ) Accident, Life & Health; Variable Products (Series 6 & 63); Investment Advisor Representative (Series 65). Utilized Microsoft Office, Microsoft Windows, Webex, Go To Meeting, etc. as well as proprietary programs in the performance of my position. Activities include consultative sales/financial counseling, retention activities, prospecting, networking, etc. All these activities were in person, via phone or Webex (or Go To Meeting). Record keeping included using proprietary CRM software as well as meeting the record keeping requirements of State and Federal as well as FINRA.

Prudential Financial

June 2009 – Feb 2015

Financial Professional

Licensed (NY & NJ) Accident, Life & Health; Personal Lines; Variable Products (Series 6 & 63); Investment Advisor Representative (Series 65); Property & Casualty (personal lines). Winner of Presidents Conference Award 2009, Life Achiever 2011, 2012, 2013. Used Microsoft Office and Windows 8 in the performance of position (as well as proprietary company programs). Included in the activities of this position were marketing (to new and existing clients) by outbound telephone calls and mail, consultative sales and service (including client retention activities) of insurance and financial products to individuals and businesses. Record keeping utilizing CRM software as well as complying with FINRA, state and Federal recordkeeping requirements.

PAX Surface Chemicals, Inc.

January 2005 – June 2009

Technical Sales/Service Representative

Responsibilities included development of new sales leads, extension of sales territories for sales to new and existing accounts of metal finishing chemicals and equipment. Consulting with clients to assist in mitigating environmental, health and safety issues. Providing safety and hazardous materials training to clients. Maintaining client contact records and producing sales projections. Products sold/marketed included: cleaning compounds, acid activation products, chemical polishing acids, conversion coatings, brighteners and metal salts. This was accomplished by face to face and telephone contact including cold calling. Sales territory included the Metropolitan New York/New Jersey area, North Carolina, Tennessee, Eastern & South Central Pennsylvania, parts of South Carolina and Georgia. Also included in my responsibilities were performing laboratory services (at either the client’s facility or my employers) including wet analysis, Atomic Adsorption analysis, UV Spectrograph analysis, manufacture and standardization of reagents, etc. Further, I advised clients on the equipment, methods and chemistry for the treatment of air and water emissions. As part of this position I am computer literate and a user of the components of Microsoft Office as well as other programs.

June 1999 to January 2005

General Manager/Sales & Technical Manager

Supervised direct and distributor sales, technology and manufacturing for company, started new sales territories, worked with distributors and independent sales reps. Responsible for all phases of environmental and regulatory compliance. Wrote SOP and emergency plans. Wrote hazardous material shipping requirements/determinations. Wrote and edited product MSDS and Technical Data Sheets. Developed and implemented closure plan for manufacturing facility. Developed product hazard labeling. Evaluating packaging/shipping program per Federal regulations. Performed worker safety training and testing. Negotiated worker compensation packages. Scheduled manufacturing and labor. Developed and implemented sales and operating budgets. Planned strategic goals and implementation plans. Supervised and personally developed new products utilizing my laboratory skills (wet and instrument analysis, test cell, test design, experiment design, etc.). Negotiated contract manufacturing agreement.

June 1985 to June 1999

Sales & Technical Manager

Supervised direct and distributor sales. Opened new distributor sales territories in Maryland, Minnesota and Tennessee. Initiated team sales approach. Increased export sales to Hong Kong and Taiwan by 100%. Improved sales of high margin products by 25%. Worked with sales personnel and distributor personnel to grow sales and improve customer service. Performed consulting services for sister company. Performed product development and customer technical assistance including wet and instrumental laboratory operations. Devised system for tracking sales by client and product total profitability (including service). Performed strategic planning for sales goals/growth. Developed and implemented sales budget. Evaluated sales growth and developed appropriate new sales plans for sales personnel and distributors. Conducted distributor training sessions. Planned and operated trade show booths. Worked with R&D for product planning per sales goals and opportunities. Performed consulting jobs for related company i.e. process improvement, safety training, new plant layout, insurance valuations, pre purchase evaluations, etc. During this time expanded personal sales of chemistry to 1.2 million dollars.

June 1983 to June 1985

Technical Sales Representative

Provided technical sales and service to a new sales territory in the Southeastern United States. This required working from a home office interfacing with technical service and sales management via telephone, correspondence and bi monthly sales meetings.

Fairfax County Public Schools

August 1974 to June 1983

Industrial Education teacher with specialties in Forest Products, Architectural Drawing,

Mechanical Drawing, Metalworking (Casting, Sheet Metal Welding, Machining) Plastics, etc.

Education

Virginia Polytechnic Institute & S.U., Blacksburg, VA Master of Science

State University of N.Y. College at Buffalo Bachelor of Science

Relocation

Willing to relocate to the subject to consideration.

Availability

14 days

Compensation

Negotiable, dependent upon the location of the position and total compensation package



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