Sales Associate

Location:

Burlington, NC

Posted:

April 28, 2023

Contact this candidate

Resume:

LOLITA R. GAULDIN

*** ****** ****** • BURLINGTON, NC 27217= PHONE 336-***-****

E-MAIL: ************@*****.***

SUMMARY OF QUALIFICATIONS

■Strong organizational skills with the ability to multitask

■Analyze situations and data

■Extensive knowledge of Third-Party standard operational procedures and customer service

EXPERIENCE

SALLY BEAUTY (March 2023 - STILL EMPLOYED)

●Sales Associate

Help customers find what they are needing for hair care

Use cash register to keep the sales

DO INVENTORY OF THE PRODUCTS ON HAND ON THE SHELVES TO MAKE SURE THEY ARE UP TO DATE/ ALSO PUT INVENTORY ON SHELVES WHEN THE TRUCKS COME INTO THE STORE / ORGANIZE PRODUCTS TO MAKE SURE THEY ARE FACING FORWARD &= REMOVING ITEMS NO LONG AVAILABLE TO THE PUBLIC

LabCorp of America (2016 - 2022) Mcleansville, NC

●Revenue & Billing Specialist / DDR Appeals (2016 to present)

●Submit appeal packages to Insurance Carrier for payments on claim

●Process multiple denials

●Assist in continuous revisements of SOP’s

●Contact payors/clients to resolve invoices

LabCorp of America Burlington and McLeansville, NC Client Billing RCM Specialist (2012–2016)

Work special projects and client accounts in the Client RCM Project Group

Work Pricing Adjustment requests from the Price Is Right Mailbox

Call clients to investigate why accounts are not submitting payment

Make billing updates based on research from Test Request Forms, face-sheets, etc. and bill appropriate party (client, third-party, patient)

Research invoices via Image Search and Document Direct and correct client

demographic information as needed (account number, account name, etc.) in order to bill Third-Party payers

Multitask and identify issues

Worked with EGL clients during conversion by providing invoices in requested format (Excel, PDF, etc.) and with specific information displayed as requested

LabCorp of America Greensboro, NC

Administrative Team Lead (2010-2012)

Answered questions from team members

Helped employees meet their goals by teaching quicker, more efficient processes

Worked indigent patient and non-sales accounts

Completed the CARS/Brothers report and the Brother 6 & 7 letters

Assisted management in research for writing standard operational procedures

Reported any issues and concerns to upper management

Training Coordinator (2004-2010) Elon and Greensboro, NC

Trained Third-Party employees on the LCBS billing system

Trained Front-End Healthcare Billing Specialists with an average of 10 people or more per LCBS Overview class

Trained Order Entry and SIS, as well as Unbillables to new employees with a class average of 10 or more

Trained employees in the Response Posting area

Reviewed and revised training worksheets and examples as it related to Document Direct, Billing Overview, Adjustment, and Explanation of Benefits classes

Communicated recommendations and results from Training classes with various management in the billing areas

Third-Party Revenue Billing Specialist (1999-2004) Burlington, NC

Processed denials/issues from special projects as assigned

Participated in the Pepper Call group while located in the Maple Avenue location - called patients for insurance information

Processed front-end and back-end Third-Party denials

Made outgoing calls to carriers to resolve denials

Received in-coming patient calls and made out-bound calls to patients to retrieve insurance informational procedures (SOPs)

Alamance Regional (1999) Burlington, NC

Registered patients for emergency room visits

Entered and filed patient medical insurance

Scanned all paperwork & Insurance cards to be saved

Burlington Industries (1985–1999)

Team Lead for 6 years out of the 14 years

Instructed 16 employees on the process that needed to be completed

Worked closely with the Vice President and Designers on getting requests together

Kept inventory of the cloth and all other supplies in the area

Cut samples for the Markets in High Point and other areas

Worked on a tenor frame putting cloth into rolls to send to Inspection to make sure there were no errors on fabric then it was sent to the warehouse to be stored

Winn Dixie (1984- 1986)

●Worked=as=a=Cashier=checking=customers=out,=Returned=stock=to=shelves=if= necessary,=stocking=the=shelves=at=the=registers=with=items=that=needed=to=be= replaced.

●Front=End=Manager (I handled the Money going in/out to the cashiers, all front end= responsibilities=as=far=as=waiting=on=customers=with=Western=Union=sending= &=receiving=money,=paying=bills,=returns=to=the=store,=counting=the=tills= from=each=cashier=to=make=sure=all=money=was=correct,=Maintain=all=money= in=the=safe=to=match what was supposed to be there

Eastern Alamance (1980-1984) Mebane, NC High School diploma

References:

●Tammy Bak Friend 40 years

336-***-****

●Kim Hill

Friend for 10 years

336-***-****

●Betty Norris Friend for 35 years 336-***-****

●Sandy Conroy Friend for 30 years 336=675-2980

●Debbie Hood Friend 30 years

336-***-****

●Vonda Faucette Friend 40 years