Customer Service Representative
Resume:
Connie L Stafford
Noblesville IN 46062
adwshz@r.postjobfree.com
Skills
Customer Service, Customer Satisfaction, Compliance Adherence, Compliance Requirements, Documentation Expertise, Interpersonal Communications, Typing, Data Entry, Empathetic, Good Listening Skills, Lean New Software Easily
Experience
November 2022 - March 2023
Charles Schwab, Indianapolis IN, Broker
● Training to be a broker could not pass SIE Licensing test
● I did do some customer on the phones,
● I answered questions for customers
● I assisted customers with moving money from one account to another
● I assisted customers with taking required minimum distribution, and would mail them a check
● If customers had questions i couldn’t answer I would research to get correct answer, and call customer back
February 2015 - October 2022
Carrington Mortgage Services, LLC, Westfield IN, Customer Service/Collections Representative
● Took Inbound calls from customers with questions on their mortgages
● Assisted customers with making payments on their mortgages
● Made outbound calls to customers to remind them their payments were due, and see if they knew when they would be making them
● Offered assistance like repayment plans, or mortgage assistance if they were patna due
● During the pandemic offered forbearance, or assistance through their states May 2014 - February 2015 I was unemployed
May 2001 - May 2014
Sallie Mae/ Navient, Fishers IN, Customer Service/Collections Representative
● Took inbound calls from customers about their student loans
● Made outbound calls to customers about their student loan payments, and see if they knew when they would be making them
2
● Offered assistance options forbearances, or deferments if they couldn’t pay, or were past due
Education
August 1980 - May 1984
Hamilton Heights High School
Field Of Study - Business
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