Cashier Customer Patient Representative
Resume:
NATO SARATH
Long Beach, California 90804
Tel: 562-***-****
E-mail: adwsg9@r.postjobfree.com
PROFESSIONAL SUMMARY
Team Player – Work closely with healthcare teams to ensure patient satisfaction during hospital experience.
Customer Service Focused – Provide patients with financial assistance.
Progressive Career – Patient representative at I, II, and III levels.
Committed Employee – 15 + years at Hoag Hospital.
WORK EXPERIENCE
HOAG MEMORIAL HOSPITAL PRESBYTERIAN
Financial Counselor & Cashier Customer Service, July 2015 – 2022
Based in the hospital Cashiers office, acted as a liaison between hospital business office and patient/family regarding financial matters. Counseled and advised patients concerning financial alternatives and program options. Completed daily hospital deposit and notified accounting of all transactions included. Balanced checks, cash, credit card and GL payments from all departments and outer sources. Coordinated daily coin order/deliver and deposit pick up. Provided change to departments, patients, and visitors upon request. Received, registered, logged inventories with security personnel and distributed patient valuables. Worked with patients/physician offices to provide education, price quotes for hospital services and coordinate deposit requirements for services. Supplied coverage for all hospital registration areas as needed.
Assist patients with financial assistance available through government agencies or hospital programs by assisting with application to determine eligibility requirements.
Ensure accounts are worked on in a timely manner meeting filing deadlines with respective agencies.
Review hospital self-pay inpatient reports and missing account item reports as assigned.
Monitor department e-mail inbox for in-house and external financial counseling requests.
Offer payment plan options to patients and create payment plan schedules in Epic.
Assist patients in answering billing questions, review itemized charges statements, or help understand services rendered.
Serve a department contact in reviewing and confirming insurance plans, in-network vs. out-of-network benefits or escalated insurance issues.
Admin Rep I, II, & III, Patient Access Emergency Room, June 2007 – July 2015
Provided an efficient and accurate registration experience for inpatient and outpatient services. Verified insurances and authorizations were in place daily for patient services. Worked closely with internal and external departments to create a seamless experience. Developed knowledge of insurance and government programs and the requirements for all insurances. Collected required deposits and co-payments as necessary. Followed department guidelines to insure proper protocol. Performed reports and other duties as assigned.
Completed full patient registration by collecting patient demographic, insurance information, certified insurance eligibility, signed pertinent hospital consent documents, reviewed health plan benefits and out of pocket expense.
Worked closely with physician and case management ensuring the carrier was notified of patient admission.
Collected payments for self-pay accounts or based on insurance benefits meeting, meeting individual cash goals every month.
Advised patients of insurance benefits, out of pocket expense and counseled on financial aid through government programs or available hospital services.
Reviewed financial assistance applications to determine if eligibility requirements were met for Medicaid/Medi-cal.
Quality control by auditing peer accounts ensuring Medicare guidelines and hospital policies were followed.
EDUCATION
CALIFORNIA STATE UNIVERSITY, Long Beach, CA
IRVINE VALLEY COLLEGE, Irvine, CA
Associate of Art & Science: Pre-nursing, 2004
MILLIKAN HIGH SCHOOL, Long Beach, CA
High School Diploma: June 1994
ADDITIONAL SKILLS
Epic, Emdeon, N’thrive, Affinity, Microsoft Office – Word Excel, PowerPoint, & Outlook.
Typing 45 words per minute
Bilingual: Cambodian and English
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