Sandra D.O

Certified Scrum Master

310-***-****

adwsfx@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified Scrum Master with over 7 years of experience developing and implementing IT Solutions.

Experienced in Agile, Scrum, Lean, Kanban frameworks with a significant track record of delivering maximum business value within the shortest sustainable Leadtime. Proficient at driving, guiding and implementing Scrum values and principles, removing impediments and creating high performing self-sufficient teams. Experienced in leveraging agile tools to guarantee continuous process improvement; liaison between team members and stakeholders, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Effective analytical and cost management skills which boosted company revenue through exceptional leadership and rigorous cost control techniques. ACCOMPLISHMENT

Consistently maintained high customer satisfaction ratings.

Facilitated team and cross-team retrospectives to build good working relationships among agile teams.

Help transition a team from Waterfall to Agile and turning them into high performing team within a short period of time.

Decreased carryover work by 35% through implementation of program-wide Jira reports and dashboards.

EXPERTISE AND CORE SKILLS

Soft Skills: Great Facilitation, strong interpersonal and communication skills, Servant Leadership, Coaching, Empowerment, Scrum values and principles, Reporting Metrics, Mentoring, Teaching, Conflict Resolution, Impediment Resolving, Great Relationship Builder, Leading Change, Assertive and Patient, Friendly Communicator and People Management Frameworks: Agile, Scrum, Kanban

Technical Tools: Jira/Confluence

EXPERIENCE HIGHLIGHTS

LLAIBCO Scrum Master Oct 2020—Date

• Practice and encouraged Agile mindset and behaviours; coach, inspire and mentor teams on Agile principles, values and practices while role modelling servant leadership behaviours.

• Work closely with the product owner to ensure the product backlog is well groomed and the development team is working on the highest priority items for business applications.

• Facilitate difficult conversations with groups/teams and act as a go to person for groups outside of their team to facilitate events.

• Help the team in identifying and removing impediments while grounding them in the values of scrum.

• Assist the Agile COE to deliver agile training (SCRUM) to newly formed teams to ease their transition through the four phases and coaching on agile principles as well as roles.

• Identify and remove impediments to development teams progress via proactive management of issues and risks.

• Responsible for facilitating all scrum events, managing workflow, planning and guidance for daily stand-ups, sprint planning, backlog refinement, sprint review and retrospective meetings. As well as executive briefing and reporting on scrum metrics, burn-up and process improvements periodically to non-technical attendees.

• Utilizing Jira to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team.

• Collaborate with other scrum masters and agile coaches across the enterprise to help the business mature on the path of agile transformation and organizational change. MENDRIX AGENCY GROUP Scrum Master Mar 2018-Aug 2020

• Ensured the stakeholders and product owner were in tune and aligned so the value needed to be delivered can be optimized better. Partnered with key stakeholders (i.e., Agile Coach and Product owner) in backlog prioritisation as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.

• Protected the team from uncontrolled expansion of work or out of control scope.

• Removed impediments to development teams progress via proactive management of issues and risks.

• Facilitated all scrum events (Sprint Planning, Daily Scrums, Sprint Reviews and Retrospectives for 2 week sprint cycles emphasizing on continuous improvement.

• Collaborated with other scrum masters to help drive culture and organizational change.

• Assisted the product owner make the product backlogs in perfect shape and make them available for the next sprint.

• Taught problem-solving techniques and helped the team become better problem-solvers for themselves. I made use of open questioning and power of silence techniques to allow the team member(s) to think/reflect on what has been said, giving them opportunity to suggest ways of improving themselves while I facilitate their decision.

• Catalyzed continuous improvement of process and practice through collaboration with the team and organizational leaders to identify and implement improvements. SAHARA GROUP Scrum Master Sept 2015– Dec 2017

• Organizing and facilitating sprint planning, daily stand-ups, sprint reviews, retrospectives, product backlog refinement and ensuring full team engagement.

• Supported the Product Owner with grooming and maintaining healthy product backlogs and relevant metrics to help articulate progress shared with both internal and external stakeholders which enabled predictability.

• Facilitated discussions and conflict resolution while empowering the team to self-organize.

• Helped the team embrace SAFe Core Values, Adopted, applied and implemented SAFe practices.

• The “fail small learn quick” mindset I encouraged in the teams helped promote innovation and high level of creativity and autonomy in the product being delivered.

• Proactively removed impediments or anything that posed a threat to the sprint goal or may affect team’s sustainable pace.

• Provided support to the team using a servant-leader style whenever possible, leading by example.

• Monitoring the pulse and morale of the teams, influencing the team spirit and creating excitement around deliverables.

• Coached teams on how they could promote the use of engineering practices and tools to foster retention of high quality in how work is done and increments at end of sprint.

• Provided effective process in estimating user stories, ensured meetings are time-boxed for the team to be more productive.

• Provided support in a servant-leader style as required such as facilitate meetings, scheduled scrum ceremonies and resolving impediments on meeting users’ needs.

• Provided scrum principles to the Scrum team during sprint planning to understand and not overcommit or under commit to several customers to be supplied with products daily and during a sprint circle.

IKEJA ELECTRIC& PHCN Team lead Customer experience/Enterprise solutions Feb 2009-Aug 2015

• Supervised all customer care activities including team representatives who have first contact with customers with intent of providing credible/reliable information to customers on company’s products/services, real time online.

• Oversaw first level interface for resolution of customers’ complaints, enquiries, requests and ensuring all complaints are logged on via the CRM for future references.

• Working and following up with other internal partners to ensure all customer queries/complaints are satisfactorily resolved within the shortest turnaround time.

• Working with other teams in ensuring the cross selling of company’s newly introduced products and services thereby increasing its awareness among customers.

• Identifying customers’ needs by close supervision of teammates.

• Ensuring that team members meet up with Customer service etiquettes, reports preparation while maintaining professionalism in accomplishing organizational goals/objectives.

• Project the CHANGE image of the company to our customers.

• Coordinating team meetings/learning sessions and maintaining a high level of motivation within the team.

• Ensuring that Quality Assurance Checklists are met, and standards are adhered to.

• Proffering solutions and giving clarity to operational bottlenecks.

• Oversee Staffing and recruiting of potential employees for sustained productivity.

• EDUCATION AND CERTIFICATION

• Scrum Master Certified Scrum Alliance

• ASIS CPP Security Management

• Prince 2 Foundation Practitioner

• Customer Service Specialist Customer Experience Professional Assoc.

• Bsc Biochemistry Ahmadu Bello University

• PGD Management Ahmadu Bello University

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