Muhammad Saeed **** Owls Foot Drive, Mississauga, ON, L5M 6T8

Telephone: 647-***-****

Email: adwseh@r.postjobfree.com

PROFESSIONAL SUMMARY

Adaptable leadership qualities having familiarity with the integration of new healthcare delivery system, restructuring of work in a challenging and sophisticated regulatory environment, Demonstrated ability and agility to manage staff, finances, facility operations, integrated electronic information management system and keeping close coordination with the higher management of Export Processing Zones Authority. Proven track record of using strong communication, interpersonal and leadership skills to liaise with different departmental Functions

DOSSIER OF ACHEIVEMENTS:

Streamlined Corporate Medical Office Administration.

Developed Hospital information Management system to stream line electronic medical office documents, transparent e-filing system for effective and efficient medical office mechanism.

Record management of EPZA employees, Referral to hospitals, Billings, Budgeting & cost control.

Patient Census, Generated Monthly, Annual reports, descriptive analysis of patients load and expenditure.

Complain management process design and developed mechanism to review the system.

Worked on lean management to reduce wasteful expenditure.

CAREER CHRONOLOGY

Freelance Writer November 2019-continue

Formulating texts in accordance with prescribed editorial and formatting guidelines.

Communicating with the client to explicate assignment-related expectations, as required

Proofreading your assignments to detect and correct errors.

Medical-Admin Co-ordinator June 12th 2019- October-2019

Ontario Heart Centre

Toronto, Canada.

Updating electronic client records, ensuring updated referral information, and the logging of appointments and client/doctor communication, while paying attention to detail and accuracy.

Provide ongoing administrative and clerical support, to include providing coverage to front office reception, managing incoming/outgoing mail, managing the filing system, photocopying/faxing/scanning documents.

Process and assist in managing confidential patient records.

Deputy General Manager. August 9th 2016-June25th 2018

Corporate Medical Administration

Export Processing Zones Authority

Government of Pakistan

Coordinated and supervised the implementation of the healthcare protocols, procedures and standards, assessing the different departments as well as providing technical support for medical doctors, to ensure the quality of medical activities in the health structure and developed the Hospital information Management system to stream line electronic medical office documents, transparent e-filing system which are mentioned below.

Ensure, in cooperation with the logistics manager, that medical staff has the material and technical logistics support needed in order to ensure the quality of medical activities planned.

In close collaboration with the financial department, supervise both the medical budget plan and budget approval, in order to early detect potential deviations and propose appropriate alternatives & close liaison with higher management of Organization.

Coordinated and supervised together with the medical services and team supervisors, the full deployment of activities and functions, in order to grant quality levels and a smooth delivery of corporate medical office Administration.

In close collaboration with the Admin & Establishment division of Organization, planned and supervised the human resources processes (recruitment, training, performance evaluation, development and internal communication) in order to ensure both the appropriate sizing and the amount of knowledge required, and improve people capabilities, contribution and active participation.

Ensured that all administrative procedures regarding the corporate medical services are duly followed; including the proper and efficient use of medical documents.

Senior Medical Manager January 12th 1996 – August 8th 2016 Corporate Medical Affairs

Export Processing Zones Authority

Streamlined medical office processes to increase efficiencies and provide improved service, developed policies and procedures for all medical departmental functions & integrated with Medical Centre information software system for transparent in-house medical/administrative affairs to ensure compliance with the federal & local laws and regulations.

Responsible to initiate, review, route, and implement change of documents (procedures, work instructions, forms, and specifications, and other related product documents)

Performed the tasks of assisting staff in preparing the facility budget and exercising expenditure control by analyzing expenditures.

Responsible for the overall management and supervisory of Medical department and its administrative services.

Settlement of reimbursement medical claims, Hospitals admission & laboratories bills, negotiating hospital bills with corporate & credit section of panel Hospitals.

Organize monthly meetings between Medical Centre Managers and EPZA management for monitoring progress, budgetary position and enhancement of medical centre’facilities for better welfare of the workers.

EDUCATION:

Certificate programme in Health Informatics-Ryerson University- 2019-Continue

MPH (Maters in Public Health) 2010 Baqai Medical University, Karachi. Pakistan.

M.B.A. (Health Management) 2007 Baqai Medical University, Karachi. Pakistan

M.B.B.S. (Bachelor of Medicine, Bachelor of Surgery) 1992 Liaquat University of Health Sciences. Pakistan( This has been evaluated by World Education Service Canada during my stay in Canada & was graded as Medicine degree)

Professional Development (Training Courses):

Four weeks Digital Health Careers Program February 19th to March 19th 2019 organized by Centre of Education & Training Toronto in collaboration with Digital Health Canada.

Certificate course in hospital Administration & lean management Mar-2018 to June 2018 from Pakistan Institute of Management Sciences Karachi.

ISO 9001:2015 QMS (Quality Management System) Auditor/Lead Auditor Course from IQCS Singapore (IRCA UK Regd No: A18126) 31stJanuary 2017-4th February 2017.

Diploma in Administrative Skills, Pakistan Institute of Management Karachi.

September 2016-December 2016

Certified health quality professional certificate course from Pakistan Institute of Quality Control in collaboration with Dow University of Health Sciences. 2015.

Quality Management in Health Services, Certificate course from Aga Khan University Hospital Karachi.2014.

Three months internship (1-12-2013 to 28-02-2014) in Hospital /Health information management System from Tabba Heart Karachi and also associated with Quality management team heading towards JCI descriptions are below

Three months (1-09-2013 to 30-11-13) Training in Health information Management system/Medical Coding from Medical Informatics Karachi, contained with Disease classification & clinical coding, electronic health record, data security.

Volunteer:

Collating Support Volunteer in Resources office Support Program -2019 Region of Peel.

United Way Campaign 2018, Poly Cultural Community Services, Mississauga. ON.

PROFESSIONAL SKILS:

Administrative.

Conflict resolution

Team leadership

Policy & Procedure Development

Result oriented

Performance Improvement

File and data retrieval

Expense reporting

Interpersonal communications

Reports generation and analysis

Results-oriented

Conflict Resolution.

Team liaison.

Team leadership.

Inspection reviews

Organised

Communication.

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