William J. MacDonald

Hatboro, PA *****

267-***-**** – e-mail: adwsec@r.postjobfree.com

Profile of Experience:

I am an operations professional with over 15 years of experience in manufacturing supply chain and distribution fulfillment. My areas of expertise are in site leadership, supply chain, production, and distribution management at all levels. My strong knowledge of Lean Manufacturing and Six Sigma principles drive innovative solutions with a change mindset providing an ever-evolving view of safety, processes, and standards. I have worked with diverse teams in the USA and abroad, which drives my passion for mentoring and developing people at all levels. Working at world class companies has provided me with a depth of knowledge and experience to see success and bring out the best in the teams I get to work with.

Amazon Logistics (AMZL) Philadelphia & Manhattan 2021 - Present

Continuous Improvement SME (Project Manager)

Managed large scale projects for Amazon Logistics (AMZL) Delivery Stations (DS) in 2021 thru 2023, providing regional management support to 4 DS sites, managed Walker Delivery program in Manhattan, and project management at 2 NY facilities. Responsibilities include improvment to safety, cost, labor ordering, rate planning, process flow, and facility improvements impacting all aspects of these facilities. Supporting projects impacting between 300 to 1150 hourly and salary employees, including Safety, HR, Learning, Operations, and 3rd party Logistics partners.

Regional Manager for Philly Central Metro Region 8-2022 to Present.

·Assigned to oversee 4 AMZL DS in the Philly Metro region.

·Managed the daily / weekly metrics for sites including safety, engagement, volume, labor, planning, and execution of plan vs. actual.

·Increased rates, and reduced safety incidents to zero over a 4 month period of time in these locations.

·Improved Employee Engagement scores by 30% in this period of time, and was able to manage attrition to eliminate the need to hire.

·Moved one site DPL4's global score card ranking of 453 (of 512) to 214 within 8 weeks, making it the most improved site in the world in September 2022 by re-establishing standard work.

·Currently overseeing the closure of these sites due to obsolescence.

DYX2 & DYY6 Walker DA Project Manager, Staten Island / Manhattan NY 10-2021 to 7-2022:

·Owned the “Walker Delivery Model” for on foot delivery activities in Mid-town & Up-town Manhattan delivery markets, supporting over 1150 delivery personnel delivering 53K per day during peak volume. Increased delivery volume by 37.9% YOY.

·Established Standard work for field managers and hourly delivery personnel. Initiated "roundtable" engagement activities for delivery personnel in the field to get a pulse of people & process to drive standards and improvement.

·Managed several large field projects to increase delivery capabilities in Manhattan: cart standardization, cart shelter project, shelter in place standard, GPS bathroom access, geo-tagging entry points for high-rise and complicated delivery sites such as the Time-Warner Center and other high-rise addresses throughout the city.

·Site projects DYY6 and DYX2 sites: construction of bathroom, breakroom, and training-room facilities, tactile walking path through the facilities for blind / low vision, outdoor sheltered walkway for bus commuters to entrance, badge entry into facility.

Amazon Robotics Fulfillment Center ACY1 West Deptford NJ 2018 to 2021

L6 Operations Manager Inbound (ACY1) - 7/2018 to 4/2020:

Launched ACY1 as IB SME, responsible for training managers to Standard Work for launch. Managed receipt, storage, and maintenance of over 16 million inventory items.

·IB SME for launch of ACY1 AR Sortable facility, wrote launch essential documentation for IB path to launch, interviewed hired and trained supervisors and managers for Day 1 launch operations, onboarding over 1000 new hires in an 8-week period.

·Identified technical issues in pre and post launch to achieve glide path rates for productivity of 220 by January 2019 for a successful first peak.

·Prime Pallet Expansion added 18,035 (ft ) or $383K of capacity equal to 230K added inventory items for Peak 2019.

·Managed an 8-week. $2.2M conveyor & station retrofit project for IB decant process.

·Developed the “Never Dance Alone” stow model improving key stow metrics and direct stow rates from 137 to 185. Process adopted by all fulfillment sites across N. America.

L7 Sr. Operations Manager (ACY1) Site Manager 4-2020 to 7-2021:

Managed All Night Shift Operations for IB / OB / PCF, having overall responsibility for planning, execution, of labor and volume along with the development of all personnel managing over 2800 associates and managers through Peak 2020.

·Drove teams to achieve record performance, with OB shipping over 304K units in a single shift, and 34K units shipped in a single hour, breaking the buildings volume record.

·Covid-19 POC for ACY1. Provided rapid implementations for all Covid actions. Social Distancing (SD) innovation, 3rd party disinfecting, thermal camera temperature screening, On-Site Covid testing center, On-Site Covid Vaccination events, Covid information and material distribution, reporting, staffing and development of leadership.

·Developed over 100 screen-capture videos for manager and PA training on operational web content for IB / OB, and Bin Meister functions. Provided these videos to the Start Team for online network wide training content.

Employee Development: Mentorship / Development History at ACY1

·Developed a cross functional mentoring and interview development program to grow internal talent and promotion. This program developed hourly associates and prepared them for interviewing at Amazon.

·The program resulted in 22 hourly to salary promotions into Operations, and 7 hourly associates to salary support roles (HR, LP, Safety).

Amazon Fulfillment Center (Traditional Sortable) ABE3 Breinigsville PA 2015 to 2018

Operations Manager (L6):

Manage Outbound and Inbound operations for Softline order fulfillment at ABE3 Breiningsville PA, and 650 sqft facility. Managed over 300 salary and hourly associates, and over 8 million units of clothing and shoe inventory.

Outbound 8-2015 to 4-2016:

·Launched the site as outbound night Ops, onboarding 250 associates, which was a 100% new hire workforce at launch, making training and standard work the top priority.

·Achieved 100% Outbound CPT compliance (on time shipment) on shift from January to April 2016, averaging 30K shipments per shift.

Inbound (IB) - 4/2016 to 7/2018:

·Moved to Inbound as Operations Manager to build the team after transfer and attrition

·Became Site IB SME, CI SME, & Benchmark SME between 2016 to 2018.

·Inclusion & Diversity POC, rolling out the I&D program for the 3 sites in Allentown PA.

·Increased building capacity by 14K cubes (168K units) for Peak 2016.

·ABE3 was #1 Softline site in NA for 2017, returning an overall 4% growth in 2017, using 177,000 less hours than 2016, resulting in a $4.4M savings.

Continuous Improvement (CI) SME at ABE3 ($6.52M savings to site +$18M network wide).

·ABE3 was the top performing CI site in the Softline network with $2.87M in savings for 2017 and over $20M in 2018. Below are some of my contributions to the savings:

·Universal Pick / Receive Cart – Designed a high-density cart for pick & receive allowing for $1.65M in savings locally, and $2.37M across the Softline network.

·Innovated the "Tote to Bin" process for reactive stowing resulting in 100% on time stow increasing direct rates from 189 to 432 PPH equal to $954K in local savings, and $18M over 2 years of network savings (all N. American sites).

·Provided another $3.92M in savings through projects that increased inventory capacity by 22,250 (ft ), receive rates by 40%, Pack Rebin (pack by light) rates by 35% through layout changes reducing waste through redundant movement and processes.

Employee Development 2017 / 2018: Mentorship / Development history at ABE3

Created a mentoring and development program that yielded internal 8 hourly to salary promotions and 9 internal salary promotions.

Nilfisk Industrial Vacuum Morgantown PA 5-2010 to 8-2015

Operations Manager:

Managed a multi-functional team specializing in the customization and assembly of industrial vacuum systems used in many industrial applications from safety abatement to line integration for manufacturing processes. Responsibilities included Assembly, Production Planning, Supply Chain Management, Purchasing, Distribution, Inventory, Shipping & Receiving, ERP data management, BOO’s and BOM’s, Quality, Facilities, and Safety.

·Reduced average days to ship an order from 10.2 to 1.3 days, reduced inventory by 22%.

·Reduced average assembly to build a production machine by 30% from 5.29 to 3.19 days.

·Managed ERP Item Master, BOM’s, Work Orders, Inventory, Shipping & Receiving, achieved 99% inventory accuracy.

Container Research Corp. Glen Riddle PA 4-2008 to 4-2010

Manufacturing Plant Manager:

Managed a workforce of 100 production, engineering, and inventory personnel in 3 facilities manufacturing metal fabricated assemblies for defense and transportation industries. Worked to ISO9001 & AS9100 quality standards, AWS welding standards, Government DCMA / QAR audit requirements, Military specifications and NTSB regulations.

·Converted helicopter blade box line to a lean 1-piece flow, reducing direct labor by 60%.

·Worked directly with Boeing to convert JDAM product line to a lean process flow to meet customer cost requirements. Reduced labor by 40%, and inventory on hand by 50%.

·Launched a production line for the manufacturing of rail car trucks for commuter rail markets in Philadelphia, Boston, and San Francisco for Hyundai-Rotem.

The Woodbridge Group Fairless Hills PA 7-2004 to 3-2008

Plant Production Manager:

Managed a 3-shift mass production chemical conversion facility with up to 130 employees manufacturing foam seats for the automotive industry. Tier 2 supplier to OEM auto manufacturers. Responsibilities: P&L, daily production, 2-day JIT inventory, ISO14000 quality requirements & TS16949 environmental requirements, HazMat Emergency Response Certified.

·Average daily production of > 20,000 units at 99.5% yield at 87% operating capacity.

·Improved dollars produced / employee from $129 to $225. Reduced Scrap from 4% to .5%

·Reduced direct labor through lean value stream by 42% from 45 employees / shift to 24.

JDS Uniphase West Trenton NJ 10-1997 to 2-2004

Planning & Production Manager:

Managed a workforce of over 280 employees, manufacturing high speed fiber-optic devices for long-haul and metro telecommunications, aerospace, and medical industries. Managed a CATV assembly line, and a class 10K cleanroom packaging assembly line produced photo-diodes, 2.5GB, 10GB, and 40GB optical receivers.

·Materials management and production management in class 10K microscopic cleanroom assembly.

·Processed Indium-Gallium-Arnside (InGaAs) wafers into optical chips down to 40nm.

·Implemented Oracle ERP for Inventory, Shipping & Receiving, and Engineering modules.

·Lean Manufacturing one-piece flow conversion of receiver Surface Mount Technology (SMT) packaging lines improving assembly yields by 15%.

·Wrote assembly SOPs under ISO9001 quality guidelines for initial ISO9001 certification.

Education:

Temple University (Philadelphia PA) – BA Psychology Temple University (Philadelphia PA) – BA History

University of Michigan (Ann Arbor MI) - Certification Lean Manufacturing

IMD (Lausanne Switzerland) – Certification International Business & Supply Chain Mgmt Ashridge Business School (Berkhamsted UK) – Certification Mgmt & Leadership Training

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