Call Center Software Engineer

Shruti Subhash Lendhe

***************@*****.*** LinkedIn (660) -441-5967

Relevant Courses

Analysis of Algorithms, Advanced Analysis & Design of CIS, Computer Networks, Data Structures, Database Management, Data Com & Distribute Data Procedure.

Education

University of Central Missouri Warrensburg, Missouri

• Master of Computer Information Systems GPA: 3.6/4 Jan 2022 – May 2023 University of SNDT Mumbai, India

• Bachelor of Computer Application GPA: 3.0/4 Aug 2008 – May 2011 Skills

Programming Languages Java, C#, JavaScript, PL/SQL, HTML, CSS, jQuery, Typescript, C, C++ Frameworks/Tools .Net, Asp.Net Core, MVC, Angular, Node.js, Git, RabbitMQ, SVN. Databases Oracle SQL, PostgreSQL, MS SQL, Firebase, MongoDB. Professional Experience

Client side: Edelweiss financial service Pvt Ltd. Mumbai, India Senior Software Engineer Aug 2017 – Jan 2020

• Email syndication: The project is related to call center Team. If any query comes from the customer to related team it is send to respective mailbox to the system. Through the system respective call center team works on respective query and assigns the task to concern person for solving the user queries.

• Triggering mailing service: The project is related to Client communication triggering mailer regarding product launch, promotion, and trade. It mainly contents forms such as creating automated scheduler which can be used to schedule the SMS, E-Mail and Notification that are related to the respective product advertisement that client can received from system. It also includes reports and summary history of the client communication.

• Sales operations: This project is related to the business activities and processes that helps the sales organization run effectively and in support of business strategies and objectives. Such has stored the user data related to the company products that user has purchased from them for example NCD (Non-Convertible Debenture), Mutual funds, Fixed Deposits.

• Roles: Designing of the screen according to requirement, Implemented jQuery and JSON with ASP.NET Core for optimization and to manage code properly, involved in writing Queries and Stored Procedures using SQL server 2008 and PostgreSQL, used data Annotation and jQuery extensively for performing client-side validations, Application developed using Client-side scripting and web services using rest method and Jira git for integrating the code with agile methodologic and IIS for code deployment on server. Osource India Pvt. Ltd. Mumbai, India

Senior Software Engineer Nov 2014 – Jul 2016

• Procurement Management System: The Onex PO software is a very easy to use web-based software that is implemented to automate the Shangri-La’s PO generation process. The system has the facility to add the details of the Purchase Requisition - PR, Capital Expenditure Request - CER and Project Initiation Document - PID. It is a collaborative and workflow-based system, which ensures that all requests and approvals can be seamlessly executed on this web platform. At the start of each request, the user will have to enter the details of new PR/CER/PID. The pre-set workflow will automatically take these PR/CER/PID requests to all required reviewers and approvers. System is also configured to send suitable email-based notifications to the users, reviewers, and approvers. All approved requests will finally result into a PO from this system.

• Document Management System: A web application where you can manage your document on file storage system. Convert those documents to soft document thereby providing searching and sorting by document type.

• Role: Developed application on ASP.NET MVC with factory pattern, Writing WCF services for mobile application, involved in writing Queries and Stored Procedures in SQL Server 2008 and Oracle. Developing Reports which can be outputted in Excel, PDF, and Pictorial formats.

Acyuta Technologies Pvt Ltd. Mumbai, India

Software Engineer Jun 2013 - Nov 2014

• Medical Portal: Developed a system for Medical Portal, it includes a Doctor, Pathology, Hospital and Pharmacy Module. The system is based on Service Provider with MVC architecture better GUI so it’s a simple and user-friendly system, system handles the large amount of data with the help of SQL Server 2008, To store the information related to Medical Portal in consist of Registration of user, Book appointment and sharing the test reports Within the Registration of Doctor, booking appointment, Creating Staff account.

• Token Management: Developed a system for Creating Token, it includes a Registration of a company and creating the token as per department wise customer who visit the organization and Creating Display the token screen as user selected template. With the help of SQL Server 2008, Asp.net and C#.

• Role: Developing application on ASP.NET 4.0 using C# and jQuery on MVC, Writing WCF services for mobile application. Created with

PDFBear.com

Commtex Solution Pvt Ltd. Mumbai, India

Software Engineering Aug 2011 - Aug 2012

• Enterprise Resource Planning (ERP): Developed a system for ERP, it includes an Accounts, Invoice, Accounting Voucher. The system is based on multi-tier architecture provides better GUI so it’s a simple and user-friendly system, system handles the large amount of data with the help of SQL Server 2008, work Report are generated using SQL reporting services 2008, its use for analysis of sales.

• Inventory Management System: Building Inventory Management System is a Computerized System which provides detailed information of Product Sales includes Sales Purchase, Voucher at VGorgeous. Using technologies Visual Studio 2008 using VB.net and MS-SQL Server 2008.

• Role: Analysis, Design, Coding, Testing.

Created with

PDFBear.com

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