Gaye Fontoura

**** ******** **. ***. *** Peekskill, NY 10566 914-***-**** adwsbv@r.postjobfree.com

Dynamic, driven and confident Customer Service Professional with years of diversified career experience. Adept at completing all projects according to deadlines and company goals. Excel under pressure in deadline-driven settings. Thrive both independently and in teams. Leverage service delivery and closing skills to ensure customer satisfaction. Ensure adherence to quality work standards at all times. Now in search of a Telemarketer or Appointment Setter role that will allow for remote use of transferable skills while offering prospects for continued career progression.

Core Competencies

Customer Service, Leadership, Teamwork, Communication, Interpersonal Skills, Attention to Detail, Time Management, Problem Solving, Flexibility, Prioritization, Organization, Administrative Support, Telephone Correspondence, MS Office

Experience

Dale Carnegie Client Ambassador (2022)

Excelled in this contract role to facilitate effective, lucrative cold calls

Maintained consistent, effective communication in-person, onsite and online

Authored clear, concise emails geared towards key decision, using a regularly updated Excel list to keep correspondence organized

Scheduled appointments promptly for the sales force specific to Dale Carnegie Public Speaking and Leadership course offerings

SafeGuard Security Appointment Setter (2021 – 2022)

Engaged in cold calling and business owner email outreach efforts

Updated calendars in a timely manner for the sales force

Meticulously set up alarm and camera systems to ensure optimal efficacy for both

Keevily Spero Whitelaw Sales Associate (2019 – 2021)

Held cold calls with companies’ owners, CEOs and key decisions makers to forge and sustain lasting, trust-based relationships

Communicated with these entities to discuss Worker’s Compensation and liability insurance, among other important topics

North East Productions Business Owner (2000 – 2019)

Established this outside sales operation, leading cold calling and prospecting efforts to secure revenue and profit growth

Facilitated outreach to HR staff, business executives and customers in need of short-term, furnished apartment accommodations

Education & Credentials

Master of Science, Syracuse University, Newhouse School of Communication

Bachelor of Arts, Grove City College (certified to teach in secondary schools)

Dale Carnegie Trainings: Sales, Human Relations and Public Speaking Courses and Management Seminar

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