CSM Certified Scrum Master and SAFe Program Consultant (SPC) with over 20 years of expertise in leading complex projects using agile frameworks (XP / Scrum /Kanban/ SOS / Spotify / SAFe / Waterfall) that build and optimize customer facing products, organizational processes, and infrastructure to maximize business results in Banking, Financial Services, Telecom, Human Resources & Retail domain.

Over 10+ years of experience as a Scrum Master and 5+ years of experience as an Agile Coach. Worked extensively at team and organizational level agile transformations by leading and coaching the organization in its Agile adoption.

Have played the role of a Scrum Master, Product Owner, Tribe SM, Enterprise Coach, Transformation Coach, CI Agile Coach, DevOps Coach, Process Coach and Mindset Coach. Rich experience in working as an Agile Coach, helping large product groups to transform and implement Scrum, Spotify, and SAFe practices.

Significant experience includes multi-million dollar/pound change programs dealing with business and managing stakeholders at board level.

Participated in Enterprise Agile transformation and coordinated Agile adoption for teams across multiple sites in the US, UK, Europe and Asia.

Good understanding of Design thinking, Lean start-up, and Agile concepts which aims at ways to approach and improve the product cycle.

Provided Agile Bootcamp training to 5 teams, totaling near 70+ employees and coached these teams through their sprints.

Have trained close to 100 associates within the current organization and an overall of 1500+ associates.

Good knowledge and experience covering Process & Automation Technicality in DevOps, DevSecOps, DevTestOps, Continuous Integration, Continuous Testing, Continuous Delivery.

Experience with Scrum, Kanban and Scaled agile like Safer with hands on experience in agile transformation.

programs, estimation process, agile metrics, and maturity assessments for fortune 500 clients.

Coached teams on SAFe, Lean, Scrum, XP, Jira, Jira Align, Clarity at various banking & financial organizations and have assisted teams to choose the right process / framework based on their requirement (TDD, BDD and DevOps - CI, CT and CD).

Coaching teams to improve team collaboration and self-organization, guiding the teams to increase their transparency and effectively track their progress by leveraging burndowns and other information radiators like velocity charts, team impediments, Quality, volatile requirement, and facilitating effective and meaningful retrospectives.

Coached the teams, Scrum Masters, Product Owners, Epic Owners and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.

Involved in guiding the team in their continuous improvement by assessing metrics such as WIP, Cycle time, Throughput, Lead time, predictability, design thinking and system thinking.

Coach the teams around specific methodologies that include story slicing, INVEST criteria, Story Mapping, Persona creation,

Value Stream Mapping, Release Planning, Lean management (value added and non-value-added wastage).

Expertise in use of agile tools using JIRA/JIRA ALIGN/RALLY for driving Agile practices to track team progress.

Supported the Product Owners to write effective User Stories, Acceptance Criteria and how to create a clear Definition of Ready and Done (DOR & DOD).

Worked as a product owner for more than one project in Ecommerce domain. Handling it end to end.

Insightful experience in Project Management activities including project scoping, estimation, planning, risk management, finalization of functional specifications, resource administration & optimization, Team management and quality management of the product / software application.

Very experienced in best practice programme & project management, governance, working with stake holders from prioritization of projects, identifying release scope, requirements through implementation and postproduction support.

Facilitate a culture of openness, transparency, and experimentation, and honest introspection, continuous improvement, learning and sharing.

Twenty+ years of IT industry technical /Management experience encompassing a wide range of skill set, roles, across industry verticals with focus on Java, J2EE, relational databases and SAP NetWeaver based web technologies. Roles performed encompass from a developer to a project manager. Eighteen years of Experience with IBM.

Worked as product owner, for more than two projects in ecommerce domain.

Certified Scrum Master (CSM) - Scrum Alliance®

Agile Coach – Certified Expert Badge IBM®

Agile & Design Thinking – Certified Expert Badge IBM®

Leading SAFe 4.0 (SAFe Agilist) - Scaled Agile®

Certified Associate Project Manager -- IBM®

Java SE 11 Developer - Oracle Certified Professional®

UiPath Business Analyst / Solution Architect - UiPath®

Agile

• SCRUM

• XP

• LEAN

• KANBAN

• SPOTIFY

• SAFe Coaching

• Transformation Coaching

• CI Agile Coaching

• DevOps Coaching

• Process Coaching

• Quality Coaching

• Mindset Coaching

Program / Account Management

• Project Management

• End-to-End Delivery

• Outsourcing

• Risk Management

• Stakeholder Management

• Environment Management

• Implementation Management People / Operations Management

• Talent Acquisition

• Budgeting & Forecasting

• Resource Management

• Supplier Management

• Transition Management

• Talent & Capability Development

• Succession Planning

Framework Cucumber, Caybara, Serenity, Jagacy

Project Management Tools MS Project, MS Visio, JIRA, HP ALM, Agile Central (Rally), ALM OCTANE, Confluence, Trello

Languages & IDEs Ruby, Java EE, Maven, Struts, EJB, JMS, .NET, Visual Studio, Eclipse, IntelliJ

Automation Tools SOAP UI, REST API, Postman, Sikuli, Selenium, Appium, Calabash, SeeTest, Junit, TestNG, LeanFT, Delphix, Browser stack, Fortify

Database/ETL Tools SQL, DB2, Oracle DB11g, MONGO-DB, Informatica Power Centre, Business objects XI

Continuous Integration Jenkins, Bamboo, CA Continuous Delivery Director (CDD), CA Release Automation

Build & Repository Maven, ANT, Nexus

Containerization Docker

Virtualization Hoverfly, Swagger

SCM Subversion, GitHub, Git

Products Cyberlife, LifePro 13.1, Charles River Development Investment Management System (CRDIMS), Genesys CTI, ONYX CRM, GDS, GTE, Bloomberg, Anvil, Calypso, STORM, Wall Street, TLM, Microsoft Dynamics, Adobe Site Catalyst, Web Chat, Call Me, Loan IQ, Clear Par,

Markit Clear, ACBS, eClips, VLS, Spatial Points, Zillow, Risk Meter.

Scrum master/Agile PM March/2022 – Till Date IBM

Client: Illumina, San Diego, CA USA

LOB: Medical equipment and Healthcare and Genetic Research

Responsibilities:

Facilitated the transition of the applications (20+ people) from waterfall to agile, while also acting as the Scrum Master of two mixed on/offshore teams.

Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team.

Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment, and role training resulting in realized velocity improvement.

Mentored and coached new teams in Agile and Lean best practices.

Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning.

Communicated and presented weekly updates to stakeholders and program managers.

Coordinated software development with product and marketing groups to ensure feature release based on commitments.

Developed the roadmap for all teams to evolve toward predictive velocities.

Facilitate effective and efficient meetings including project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.

Responsible for Resource and Performance management of the team members, ensure recruitment is as budgeted and competencies in the group are developed to meet those required for effective project execution.

Defining tasks, allocating resources, establishing milestones, prioritizing work, and communicating status.

Environment: SAP, SAP BW, Selenium, Appium, JIRA, Agile Central, Octane, CDD, RA, Jenkins, Docker, Gitlab, Confluence,

Scrum Master/Agile PM Jan/2021 – Mar/2022 IBM Client: Bank of America NC/India

LOB: Investment Banking, Customer Banking

Responsibilities:

Working as a Scrum master for two projects Credit pace, SG Leaps.

Apart from scrum master for SG Leaps, also was the delivery lead responsible for overall delivery.

Got Appreciation award from India development VP for bringing SG Leaps back on track in a short span of time.

Used Jira Align, Service now hosted on Cloud as SAAS.

Segregated the product backlog user stories into Jira epics based on involved interfaces in discussion with Product owner and interface leads.

Slotted the resultant epics into development sprints based on priority in discussion with product owner resulting in a well-planned sprint backlog available in the beginning of development itself.

Conducted backlog grooming, sessions on a bi -weekly basis involving all the team members, product owner and business analysts to ensure we had ready to develop sprint backlog for sprint planning.

Conducted the PI planning for each increment of 3 moths or five sprints and ensured team velocity is increased with each sprint.

Acted as a single point of contact for my teams in scrum of Scrums. Participated in Scrum of Scrums as a representative for my projects.

Coordinated with other scrum teams in resolving issues arising of interdependencies.

Conducted sprint planning sessions, including capacity planning, & velocity analysis for each sprint.

Lead daily stand-ups and scrum ceremonies for two scrum team.

Removed team impediments daily to allow the team to deliver the sprint goals and deliverables, by working closely with all stake holders and dependent team leads.

Conducted the sprint review session for each sprint and facilitated the team to get the buy-in from product owner for the sprint deliverables.

Conducted sprint retro and incorporated the action items based on the outcome of the session.

Developed project boards & Jira dash boards for both the project and updated the as an when required.

Worked with agile coaches to correct the workflow for the bugs which were having an incorrect workflow.

Responsible for daily & weekly status reporting to all stakeholders.

Responsible for updating & maintaining the agile metrics working closely with agile coach.

Worked with zephyr plugins integrated into Jira for test cycles planning and maintenance.

Facilitated & Conducted JAD and Brainstorming sessions, with stake holders and project team.

Environment: Java, J2ee, Cucumber, Selenium, Risk Meter. Confluence, SharePoint

Scrum Master / Agile PM Jan/2020 – Dec/2020 IBM Client: Bank of America NC/India

LOB: Investment Banking and Data& Technical Stack Migration

Responsibilities:

Got Appreciation award from MOT lead for my dedication & hard work.

Segregated the product backlog user stories into Jira Epics based on involved interfaces in discussion with Product owner and interface leads.

Conducted backlog grooming sessions on a bi-weekly basis involving all the team members, product owner and business analysts to ensure we had ready to develop sprint backlog for sprint planning.

Conducted sprint planning sessions, including capacity planning, & velocity analysis for each sprint.

Conducted the PI planning for each increment of 3 moths or five sprints and ensured team velocity is increased with each sprint.

Acted as a single point of contact for my teams in scrum of Scrums. Participated in Scrum of Scrums as a representative for my projects.

Removed team impediments daily to allow the team to deliver the sprint goals and deliverables, by working closely with all stake holders and dependent team leads.

Conducted the sprint review session for each sprint and facilitated the team to get the buy-in from product owner for the sprint deliverables.

Conducted sprint retro and incorporated the action items based on the outcome of the session.

Developed project boards & Jira dash boards for both the project and updated the as an when required.

Worked with agile coaches to correct the workflow for the bugs which were having an incorrect workflow.

Responsible for daily & weekly status reporting to all stake holders.

Responsible for updating & maintaining the agile metrics working closely with agile coach.

Worked with zephyr plugins integrated into Jira for test cycles planning and maintenance.

Facilitated & Conducted JAD and Brainstorming sessions, with stake holders and project team.

Environment: Java, JSP, ASP .NET, VB .NET, Loan IQ, ACBS, Eclipse, VLS, SQL Server, SharePoint, JIRA, QTP, Load Runner. Confluence

Scrum Master/Agile PM Jan/2019 – Dec/2019 IBM

Client: Bank of America NC/India

LOB: Mobile Banking – Public Web (Corporate Banking), CRM (Corporate Banking) and TLM – (Investment Banking)

Responsibilities:

Successfully led the product development for the portal applications.

Played the role of a scrum master to transform waterfall projects to agile.

Facilitated effective and efficient meetings including project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.

Track and communicate team velocity and sprint/release progress and empower the team to self-organize.

Coach and support continuous improvement within the team and to reach high performance standards.

Ensured the teams are practicing agile principles according to the agile manifesto.

Well-versed with key agile methodologies (e.g., Scrum, XP) and Lean and Kanban software development.

Exposed to distributed and scaled agile teams.

Played the role of Scrum Master during projects transitioning to Scrum. Ensured the development teams are practicing the core agile principles of collaboration, prioritization, team accountability and visibility.

Plan QA efforts and resource availability to manage testing efforts, along with tracking testing progress.

Coordinating the product planning and execution activities with the Supplier and RBS test team.

Assisting the product owner in defining tasks, establishing milestones, prioritizing work and communicating status.

Frequently contributing to the development of new ideas and methods.

Defect Management using Quality Center and Status reporting to Senior Management.

Conduct Root Cause Analysis (RCA) meeting to reduce the defect leakage.

Environment: Java FS, microservices, Jira, Jenkins, GitHub, Swift, SQL Server, Test Director Quality Center, Soap, Load Runner

Scrum Master/Technical lead Jan/2019– Dec/2019 IBM

Client: Verizon Telecommunications NC/India

LOB: Mobile development with SAP Backend.

Responsibilities:

Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first six months of Agile adoption.

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.

Removed team impediments daily to allow the team to deliver the sprint goals and deliverables.

Lead daily stand-ups and scrum ceremonies for two scrum teams.

Work with product owners to groom the backlog and plan sprints.

Collaborated with members of the Functional team and Business Teams to develop and maintain Product Backlogs.

Work with product owners to groom the backlog and plan sprints.

Responsible for release planning, working closely with release teams and development team to ensure all SCRs transports are in order and prepare plans to ensure all pre-release activities and post release activities are in order and there are no surprises during tight release windows.

Responsible for change management by getting new periodic change requests, performing the feasibility checks analyzing the schedule & cost impacts and incorporating them into project plans accordingly working closely with business team.

Environment: SAP, SAP FIORI, NWDS, NWDI, SAP BW, Quality Centre, Soap Test Director Quality Center, Soap, Load Runner. Jira,

Scrum Master/Technical lead Jan/2015– Dec/2018 IBM

Client: CenturyLink, Monroe Louisiana, USA

LOB: Telecommunication, Networking Wholesale & Retail

Responsibilities:

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.

Removed impediments for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.

Lead daily stand-ups and scrum ceremonies for two scrum teams.

Work with product owners to groom the backlog and plan sprints.

Track, escalate and remove impediments. Provide needed assistance to all team members to the maximum possible extent. From self, team and organization.

Report at daily Scrum of Scrum meetings. Highlight interdependencies if any.

Track burn down, issues and progress in Rally. Provide needed data to the agile delivery lead.

Work with component teams to resolve issues. Act as a SPOC for the team.

Improved team velocity by incorporating capacity planning into sprint planning sessions.

Implemented Issues Tracking in Rally to effectively track impediments against user stories.

Quickly became the recognized Rally expert within CenturyLink.

Technical lead June/2013– March/2015 IBM

Client: Walmart Bentonville AR, USA

LOB: Wholesale & Retail

Responsibilities:

Responsible for leading & coordinating a project team in delivering solution Walmart in the Retail link 2.0.

Responsible for designing and delivering new and complex high-quality solutions to business team in response to varying business needs.

Responsible for coordinating from onsite portal defects from analysis to complete closure all impacts through various testing phases.

Responsible for effective communication between project teams and business teams. Provide data to day direction to project team and provide daily progress status to business team.

Translate functional requirements to technical design documents to establish specific solutions and lead the effort including programming.

Utilize in-depth knowledge of portal, java j2ee based web technologies in delivering solutions that culminate in business acceptance of results.

Follow and guide the team in following laid out quality process and of Ascaa, continuously monitor and audit to ensure team meets quality goals.

Environment: WebSphere portals, RAD 7.0,8.0, NWDI, SAP enterprise portal.

Technical Onsite Coordinator Feb/2010– May/2013 IBM

Client IBM (Internal), Southbury, Connecticut, USA

LOB: SAP HR Implementation

Responsibilities:

Responsible for coordinating project team in delivering solution in the time claiming process in the HR domain.

Responsible for coming up with technical design in customizing the standard business package as per the varying needs on a country-to-country basis.

Responsible for analyzing and comparing various backend ERP releases from SAP and guiding the process team in comparing and correlating the benefits and hence opting the most suitable backend.

Responsible for coordinating from onsite all enterprise portal defects from analysis to closure in a timely manner based on severity of the defect.

Responsible for driving the migration from SAP portal 7.0 to SAP portal 7.3 for development quality and production as part of release 1.0.

Responsible for effective communication between project team and business teams and ensure transparent status updates across the teams.

Utilize the in-depth portal knowledge to ensure user acceptance of changes from their perspective.

Follow and guide the team to maintain quality standards set forth by the project.

Environment: SAP NetWeaver enterprise portal 7.0,7.3 WebSphere portal, employee Self Service Manager Self Service. SAP ERP 4.0 5.0 & NetWeaver development infrastructure, DataPower ESB, ACE

Developer/Tech Lead Sep/2006 - Feb/2010 IBM

Client: IBM (Internal), Raleigh, North Carolina, USA, and India

LOB: SAP HR Implementation

Responsibilities:

As Technical Team lead, Responsible for leading and guiding the enterprise portal team from India in delivering complex Customized solutions assigned to the team. The biggest challenge was mapping the Standard SAP implementations with varied IBM Business needs than customizing as per IBM needs.

Responsible for day-to-day reporting of project status to project managers. Maintain all project records as reusable assets by using IBM tools and process.

Took ownership of all complex deliverables out of India.

Responsible for interacting with functional owners and understanding the functional specs and translating them into technical design docks.

Monitor each member’s day to day activities and ensure each member understands the technical design docs and involves them so that each one realizes their role and responsibilities and contributes to team success.

Work closely with the project manager to develop project plans and make subsequent adjustments with progress in work.

Responsible for preparing team reports and analysis of the reports using various IBM processes and tools and chalking out ways to innovative ways to process improvements to ensure high quality deliverables.

Follow and guide the team in following laid out quality process. Monitor and audit to ensure teams meet quality.

Environment: SAP NetWeaver enterprise portal 7.0,7.3 WebSphere portal, employee Self Service Manager Self Service. SAP ERP 4.0 5.0 & NetWeaver development infrastructure, WebSphere Integrator, Data power.

Java Developer March /2005 - Sep/2006 IBM

Client: AT&T Telecommunication, Raleigh, North Carolina, USA

LOB: Telecommunication

Responsibilities:

As a team member responsible of providing timely solutions to issues termed as tickets, based on their severity, with a turnaround time of 2hrs for severity one ticket. And three days for severity 3 tickets.

Responsible for ensuring uninterrupted running of business process with least possible disruptions apart from scheduled maintenance windows. Responsible for working on the enhancements and upgrades requested by Elisa business teams right from analyzing the feasibility to production move.

Responsible for adhering to all coding standards and specification when writing code and getting developed code verified by the team lead.

Responsible for getting the coding testing through various test cycles.

Responsible for documenting and maintaining the ticket resolution history and enhancement history, functional and technical spec docs in appropriate IBM And client tools.

Environment: Edit plus, oracle Database, Java beans-based Java development environment.

Bachelor of Engineering, Osmania University, India (1988-1992)

Work visa – USA (H1B valid till 2024)

H1B – USA (extendable for 5 more years)

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