Sonja Freeman

adwsb9@r.postjobfree.com • Carlton, Georgia 30627 • 706-***-****

Administrative Assistant

Energetic and resourceful professional with extensive experience in providing outstanding administrative and operational management support within high-energy business environments while streamlining operations and achieving company success. Dedicated customer-centric professional with proven capabilities in dealing with clients, resolving problems, managing complaints, and answering queries courteously. An intuitive leader, able to create an inspiring team environment with an open communication culture. Self-learner with excellent communication, interpersonal, multitasking, problem-solving, time management, and decision-making skills; able to communicate effectively across multiple levels of organization. Adept at establishing and managing diverse business relationships, and improving quality performance and satisfaction ratings. Proficient in MS Office Suite and CRM.

•Administrative Support

•Report Writing & Presentation

•Customer Service Management

•Office Correspondence / Emails

•Call Answering & Screening

•Project Management Support

•Sales Programs & Campaigns

•Inventory Management

•Data Entry / Recording

•Filing & Documentation

•Team Building & Leadership

•Cross-functional Collaboration

Career Experience

CarMax – Athens, Georgia 2020 to Present

Senior Customer Specialist

Ensure customers can buy the vehicles they want in a way that suits them offering support during every step of the journey. While communicating effectively with business partners, act as the face of the CarMax store to ensure each customer has a positive experience buying and selling cars.

Guide customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications.

Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals.

Demonstrate product knowledge to the customers in a professional manner by utilizing exceptional communication and interpersonal skills.

Communicate effectively with customers and business partners.

Complete administrative tasks to support vehicle sales process.

Lotus International, Inc. – Athens, Georgia 2016 to 2020

Sales Administrative Assistant

Managed multi-line telephone system, answered and screened calls to the relevant person, oversaw all correspondence via three email accounts, and organized files and documents. Scheduled and performed maintenance on office equipment to ensure smooth functionality. Efficiently processed and issued warehouse credits for broken pottery and damaged trees, while submitting damage claim with trucking logistics companies. Prepared, reviewed, and processed outgoing and incoming invoices. Performed data entry of handwritten, verbal, and electronic sales orders into SAGE Act, as well as prepared daily reports using MS Excel. Conducted regular follow up with customers on various stages of orders, assessed diversified needs of clients, and provided robust solutions accordingly. Interacted with import and warehouse departments as well as walk-in customers.

Ensured the delivery of exceptional customer service by identifying and resolving problems, handling complaints, and answering queries in a courteous manner.

Facilitated the transition of orders to the customers in a low-cost and time efficient manner by reviewing and submitting customs paperwork and monitoring import shipments.

Demonstrated product knowledge to the customers in a professional manner by utilizing exceptional communication and interpersonal skills.

Drove focus on ongoing sales programs to attract new customers by creating seasonal advertisement fliers.

Fostered lucrative working relationships with clients to build positive rapport of the company and ensure repeat business.

Collected and processed payments.

Impact Outsourcing Services – Athens, Georgia 2015 – 2016

Marketing Communications Specialist

Identified current business environment needs by conducting discussions with decision makers. Navigated to the correct decision maker through inquiries with gatekeepers, work colleagues, and other resources. Recognized buying signals and organized sales and prospect meetings. Supported the smooth execution of projects and promotions by collaborating with sales and marketing management professionals. Recorded information captured during a phone conversation into multi-relational databases and sales CRM system.

Accomplished maximum customer satisfaction by initiating and executing marketing campaigns with colleagues.

Wrote summary statement and email communication conveying the specifics around sales opportunities and prospect conversations.

Freeman’s Cleaning Service – Athens, Georgia 2013 – 2015

Manager

Led the delivery of professional cleaning services to the client for buildings and office spaces. Utilized number of cleaning equipment.

Managed inventory of all cleaning supplies and ensured quick replenishment of new stocks to meet daily needs.

Gentiva Healthcare – Athens, Georgia 2008 – 2013

Administrative Assistant

Provided hands-on support to the Directors and division staff of 80+ employees in managing day-to-day administrative tasks. Scheduled and organized internal and external meetings, workshops, and interviews. Prepared and submitted daily reports, handled office correspondence, and delivered presentations. Acted as a liaison person to landlord for building maintenance and other administrative operations. Interacted with patients and families compassionately.

Supported management in recruiting best-fit talents by conducting interviews, arranging proficiency tests, and shortlisting eligible candidates.

Additional experience as Administrative Assistant at Clarke Co. School District from 2003 to 2008.

Education

Associate of Arts in Business (Cumulative GPA: 3.46/4.0)

University of Phoenix – Phoenix, Arizona

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