GP

GLORIA PERCEY

adwsb5@r.postjobfree.com 1-954-***-**** Delmar, NY 12054

Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Credit card payment processing

Quality control

Adaptive team player

Shipping and receiving understanding

Office equipment proficiency

Sales expertise

Schedule mastery

Inbound and outbound calling

Clerical support

Freight operations

Conflict mediation

Customer relations

Call center experience

Courteous demeanor

Problem-solving abilities

Human resources management

Invoicing and billing

Home healthcare management

Scheduling and calendar management

Electronic medical records (EMR) systems

Medical billing and ICD9 coding

Data entry

Accounts payable and receivable

Computer skills

Cox Automotive Albany, NY

Customer Service Specialist

03/2022 - 05/2022

Assisted customers with making payments or establishing payment plans to bring accounts current.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Processed documentation and troubleshot discrepancies to build client rapport.

Explained benefits, features and recommendations to maximize client retention.

Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Organized client contracts, records and reports to strengthen traceability.

.Offered resolutions to de-escalate calls and solve customer issues Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Lav Service Hollywood, FL

Customer Service Representative

09/2015 - 02/2022

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and Summary

Skills

Experience

solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Made outbound calls to obtain account information. Assessed customer needs and upsold products and services to maximize sales.

Reviewed account and service histories to identify trends and issues. Exceeded company productivity standards on consistent basis. Assisted customers with making payments or establishing payment plans to bring accounts current.

Liberty Tax Service ST AUGUSTINE, FL

Certified Tax Preparer

11/2012 - 03/2018

Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents. Informed clients of potentially beneficial products and services, resulting in additional business opportunities.

Produced work papers and lead sheets, tax projects and payment estimations.

Supplied detailed tax documentation needed to submit accurate corporate and individual returns.

Managed deliverables such as tax returns, extensions and tax planning calculations.

Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.

Finalized and processed paperwork with local, state and federal government authorities.

Collected detailed information and required paperwork from clients to complete tax returns.

Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.

Stored copies of completed returns and related documents according to company procedures and business regulations.

Ponce De Leon Care Center St. Augustine,

FL

Business Office Manager

01/2007 - 03/2014

Did all Medicare/Medicaid billing for a 181 bed SNF Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted clients and family members with their financials. Monitored daily operations and implemented changes to ensure highest quality Medical Care for each client.

Maintained and verified 181 Resident Trust Funds.

Directed and oversaw office personnel activities.

Recruited, trained and developed administrative team to support corporate growth and objectives.

Oversaw CRM updates and backups, report generation and troubleshooting requisition.

Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements. Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Automated office operations by managing client correspondence, records, contracts and data communications.

Bethlehem Central Senior High School Delmar, NY

High School Diploma

06/1982

Education and Training

Contact this candidate