Service Representative Administrative Assistant

NIURCA PEREZ

**** ** ** ***** *********, FL ***** 786-***-**** adws7d@r.postjobfree.com

Objective

I am a dynamic professional with over 15 years of extensive experience in commercial and residential financing. While much of my experience is with mortgage and general contracting firms, my recent experiences in the medical industry demonstrate my capacity to exceed in any administrative field. I am a results-oriented, bilingual, and highly motivated individual, with excellent multitasking capabilities, and am enthusiastic for a new opportunity to excel. Experience

OG Whelping (Miami, FL)

Whelping/puppy aftercare 7/2021 thru Present

Ensuring the whelping box is heated, clean, and quiet as well as completing feedings every two to four hours. Monitored health of mother and puppies. Help stimulate respiration and use handheld suction to clear airways. I remain with new litter for the first four weeks and then they are placed back with their owner.

Interval international/Marriott (Miami, FL)

Reservations Agent 5/2018 - 7/2021

In my role, I was responsible to service different club members by making their reservations for different properties or their own, making sure their membership was up to date if not renewing them and taking payments. Also make sure they were up to date on their dues. Always making sure that they were happy and satisfied with my services to them. Medcare Infusion Services (Miami, FL)

Customer Service Associate 3/2016-6/2018

In my role, I was responsible for coordinating medical equipment services and orders between doctors, patients, and insurance companies. This included tracking certificates of medical necessity (CNM), prescriptions, and medical notes, verifying insurance, submitting claims and processing payments.

MC Transportation of Miami Corporation (Miami, FL) 2

Dispatcher / Administrative Assistant 7/2015-3/2016 I was responsible for maintaining records of all general freight, building materials and machinery shipped by MC Transportation. I also coordinated hauling orders to ensure the best use of shipping resources, including truck equipment and drivers. I organized the company’s primary calendar of all incoming and current projects.

Univita (Miami, FL)

TPA Claims Associate Level 2 5/2015-7/2015

Responsible for a variety of administrative tasks, including receiving, sorting, and processing claims; checking and explaining payment mailing; handling customer calls; reviewing claims for denial/resubmission; and auditing activities for quality assurance. JNC Virtual Solutions/AT&T (Miami, FL)

Customer Service Representative & Technician 2010-2014 I assisted customers with adjustments to their cell phone plans, troubleshooted billing questions, and processed new orders. I also provided technical assistance to customers who called-in with cell phone issues.

Bank of America (Miami, FL)

Loan Officer 2009-2010

I began as a Mortgage Loan Assistant and was promoted within six months to Loan Officer. My duties included entering and analyzing client credentials and requirements for loan processing. I reviewed and advised clients on their credit status and how to improve their credit profile to prepare for loan application. Processed the pre-qualification letter and prepared the file with the conditions that needed to be met for the client to proceed with the loan application. The mortgage programs I used daily were Visual Mortgage, I Originate and Edge. Consolidated Financial Inc. (Miami, FL)

Lead Senior Loan Processor/Broker 1998-2008

My duties were to analyze client credit reports and income documents; review confidential client qualification information; and interview and counsel clients on appropriate mortgage programs. I also determined terms of mortgages, loan rates, and financial assistance programs for which the client might qualify for, and counseled borrowers on loan programs and requirements. I conducted searches for lenders and secured favorable rates. I completed, reviewed, and submitted loan applications—serving as an advocate for the client at every step. During my tenure, I trained and supervised a team of loan processors. I maintained a proven record of accomplishment of excellent client satisfaction with optimal customer service and case efficiency. 3

I have managed a forty-case load without error. I interviewed loan applicants and obtained documentation for the processing of FHA/VA, Conforming and Construction loans. I was responsible for reviewing supporting documentation for loan requirements. My responsibilities included but were not limited to soliciting potential loan customers through telephone and office inquiries, originating loans referred by builder and realtor contacts, and overseeing the Loan file preparation process for the Underwriting department. I also coordinated closings with borrowers, builders, closing departments and agents.

HG Construction (Miami, FL)

Administrative Assistant to the Chief Executive Officer 1993-1998 I scheduled client meetings and closings with title companies. I represented the company as a plan expediter at local building departments. One of my many responsibilities was to prepare workers compensation and liability insurance quotes, as well as provide policies and prepare claims. I handled all customer complaints and followed-up with clients and supervisor. I ensured a good rapport with vendors, clients and contractors was maintained. I was charged with drafting several types of corporate documents for the Chief Executive Officer and Chief Financial Officer. As a secondary position within the Accounts Payable department, I checked invoices against vendor's contracts/pricelists, processed corporate invoices for approval, performed data entry of invoices into the corporate accounting system (Sirius Accounting System), processed checks, and mailed payments.

SKILLS AND CERTIFICATION • Licensed Mortgage Broker in the State of Florida since 2006 • 10+ years of experience with Caylex software; 3 years of experience with Sirius Accounting System • Advanced proficiency in Microsoft Office, including Word, Excel, and Outlook • Experienced with medical billing and CPT/HCPCS codes LANGUAGES • Fluent in English and Spanish

REFERENCES • Available upon request

Contact this candidate