Reservation Agent Front Desk

Location:

San Pascual, Bulacan, Philippines

Posted:

April 29, 2023

Contact this candidate

Resume:

DYAN LAINNE AQUINO CONCORDIA

** ********** **. ****. *********** Obnado Bulacan Phil.

Mobile #: 096********

*******************@*****.***

CAREER OBJECTIVE:

I would like to be a part of a company where I can enhance my skills and knowledge and gain invaluable experience. I would also appreciate having more opportunities for personal and professional growth.

COLLEGE: Bachelor of Science in Tourism (March 2009) Lyceum of the Philippines University

Muralla Cor. Real Street, Intramuros, Manila

2005-2009

SECONDARY: Jesus is Lord Colleges Foundation

Bunlo, Bocaue, Bulacan

2001-2005

ELEMENTARY: Collegio de San Pascual Baylon

Obando, Bulacan

1995-2001

WORK EXPERCIENCE:

Secretary cum Admin May 2, 2022 onwards

DERDAN SPACE RENTAL

Obando Bulacan Philippines

Duties and Responsibilities:

• Prepare and distributes all bills of rent, contract and other miscellaneous.

• Responds to and resolves administrative inquiries and questions.

• Document and filling all the important documents and report to the owner.

• Welcomes and directs visitors and clients who wants to see the condo unit. Travel and Ticketing Agent February 20, 2014 to February 28, 2018 DANA EXPRESS TRAVELS

Deira fish round about Dubai UAE

Duties and Responsibilities:

• Knowledge in GDS such as (Galileo, Amadeus, B2B)

• Experienced and reliable ticketing clerk professional.

• Make reservations and sell traveling tickets in accordance with their requests.

• Provide ticketing services to corporate offices and their top management.

• Ability to book travel tickets in bulk.

• Skilled in answering passengers’ questions related to traveling such as ticket fare, flight timing, travel date, stopovers, etc.

• Unusual ability to identify and rectify errors in billing. EDUCATIONAL BACKGROUND

WORK EXPERIENCE

CAREER OBJECTIVE

• Fast, accurate and pays attention to details

• Profound knowledge of phone etiquettes

• Can work independently and under pressure.

• Professional approach toward customer service.

• Proficient in languages such as English.

HR Recruitment Specialist January 16, 2012 – January 20, 2013 Avocet Manpower Resources

4thCTF Bldg. San Rafael St. Mandaluyong City

Duties and responsibilities:

• Maintain Knowledge of staffing needs for each department and familiarity with essential job functions.

• Serve as Hr point of contact for directors and other employees for inquiries and administrative issues.

• Provide accurate advice to department directors on procedures, reports, requirements, and other administrative matters.

• Coordinate various HR projects, including updating hundreds of job descriptions, employee handbook, and competencies for annual evaluations.

• Create and maintain job postings on internal applicant tracking system and internet job boards.

• Source candidates using resume databases, networking, internet job boards, cold calling, media advertising, third-party recruiting firms, and employee referrals.

• Process employment applications, evaluate qualifications, conduct interviews, make hiring recommendations, and maintain current records on status of personnel requisitions. Front desk Agent cum Reservation Agent April 2010 – May 6, 2011 Tulip Hotel Apartment (4*Hotel Apartment)

Bur Dubai, Dubai

Duties and responsibilities:

• In-charges of checking in/out of the guest

• Handles incoming and outgoing calls

• Handles incoming and outgoing mails of the guest

• Plans and schedules tours and safari

• Maintains guests’ records

• Coordinates with FO Manager with regards to hotel rates/promotions

• Performs other responsibilities related in Front Office

• Prepare and send high bills to guests

• Daily posting of bills/charges in system

• Perform duties of reservation agent in absence of FOM. (i.e., send appropriate rates to guest by email, confirm guest reservation by email, prepare reservation sheet, assign reservation number, assign room, indicate special instruction requested by the guest). On-the-Job training November 2008- February 2009

Philippine Airlines Revenue Management Domestic Division.

(Department that controls all transactions involving purely domestic services only such as fares, promos and pricing for all domestic flights.)

5/F PNB Financial Center Pres. Diosdado Macapagal Ave. CCP Complex, Pasay City.

• Telephone Operator & Typing all passengers who book in Philippine airlines or PNR.

• Update all Domestic promos and fares for the whole year.

• Typing a memo letter to the VP of Domestic Revenue.

• Dull pone for those who wants to book in Domestic or International 3

SEMINARS AND TRAININGS ATTENDED:

September 19-22, 2008 Restaurant & Hotel Operations, Eco-Tourism and Tour Guiding

Held at Cebu and Bohol

September 17, Tourism Planning and Development,

18 & 19, 2007 Transportation Management,

Basic Hotel and Resort Operation

Filipiniana Resort Hotel

Calapan City, Oriental Mindoro

November 29, 2006 Future in the Airline Industry