NICOLE S. LAMBOY

***** ****** ***, ********, **, 92562 (Cell) 951-***-**** adws4a@r.postjobfree.com

PROFESSIONAL SUMMARY

An enthusiastic and adaptable person with a broad customer service background. Skilled in developing relationships with guests and coworkers as well as providing exceptional and individualized service. Experienced in several different fields of industry including but not limited to retail, food service, beauty/styling, administrative assistance, and creative freelance work.

SKILLS

Inventory management and organization Data Analysis

Training/Accountability Management Passionate about streamlining operations

Safety Focused Guest servicing expertise

Reservations/Scheduling/Booking Systems Experience Walt Disney Company employment standards

WORK HISTORY

JULY 2022 - Current

ABA Behavioral Therapist Maxim Healthcare Services Temecula, CA

Assisted juvenile patients with autism develop social and personal skills using Applied Behavior Analysis principles. Assessed patient needs and progress, motivated patients and their families, reinforced desirable. Implemented behavior intervention plans per direction of the leadership team. Kept accurate behavior and treatment data of patient care. Communicated effectively with all members of assigned students' teams.

MARCH 2020 - JULY 2022

Housekeeper Private residence Murrieta, CA

Daily deep cleaning of all rooms as well laundry, grocery, and domestic animal maintenance. Maintained a clean, sanitized, tidy and pleasant environment for the client. Maintained the home by sweeping, mopping, and vacuuming floors; taking out trash; cleaning windows; and polishing, disinfecting, and wiping down most surfaces. Cooked meals were catered to the client's preferences frequently. Chauffeur and errand use of personal vehicle. Communicated with the client regularly in order to stay on top of Accessible to the client at all times.

AUGUST 2014 - MAY 2021

“Fairy Godmother in Training”/Store Operations Associate & Trainer Disneyland Resort Anaheim, CA

Curated positive customer relationships through friendly and excellent service. Credit and cash handling in large denominations; performing returns and exchanges to management standards. "Creating Magic"- Creating exceptional experiences through Disney standard guest servicing. Ability to work well and entertain children. Stylized hairstyling and makeup for young children that closely follows sanitation and safety guidelines. Ability to work efficiently both individually as well as in a team environment. Scheduling, modifying, and editing appointments for guests quickly and efficiently. Promoted to OJT Trainer in 2017 to teach newly hired “fairies” according to Disneyland’s Operational Guide. Was the primary trainer for the location from 2018-2020.

SEPTEMBER 2016-JANUARY 2017

Hostess Elephant Bar La Mirada, CA

Welcomed guests as entering the restaurant as well as maintained a fun, welcoming and clean lobby area. Maintained accurate and even seating/ dining room wait times using analog techniques and communicated with staff/management on how to improve overall flow of the restaurant. Built lasting connections with guests and regularly received returning guests with professional familiarity. Was utilized in expediting orders when necessary. Responsible for all take-out orders in a quick efficient manner.

APRIL 2016 - SEPTEMBER 2016

Food Service Worker Sodexo Anaheim, CA

Supported kitchen and grill staff in duties as needed. Participated in all kitchen operations including food prep and inventory control and maintaining strict FIFO guidelines. Boosted profits by avoiding waste and providing superior quality service. Anticipated guest needs and fulfilled them quickly and efficiently. Flexibility between stations of various kinds of food service (i.e., Subway Sandwich Artist, Daily Cuisine Station and Greens/Salad Station) and the subtle standards/practices differences between them.

NOVEMBER 2014 - MARCH 2015 AUGUST 2015 - JANUARY 2016

Seasonal Cashier Sephora Anaheim, CA

Worked in a fast paced, creative, and teaching environment. Explained products and taught clients proper application of said products. Used upselling to further client loyalty and sales. Basic and mobile computer/POS system used for inventory look up and checking out client purchases. Working efficiently and quickly to handle the large volume of foot traffic in the store. Maintained quality sanitation standards and Visual standards for displays. Able to juggle in-store clients and outside callers easily

MARCH 2014 - OCTOBER 2014

Crew Member Arby's Murrieta, CA

Greeted customers and provided excellent customer service. Operated the drive- through window and sales register quickly and efficiently. Promptly and empathetically handled guest concerns and complaints. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times. Maintained a clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Demonstrated integrity and honesty while interacting with guests, team members and managers

NOVEMBER 2013 - MARCH 2014

Administrative Intern Cinema Makeup School Los Angeles, CA

Answered and managed incoming and outgoing calls while recording accurate messages. Assisted instructors during class hours. Greeted visitors and also excelled as a tour guide to up-sell the class/programs. Scheduled and organized facility tours. Maintained a clean reception area, including lounge and associated areas. Created job boards for current and graduated students. Responsible for mailing school info and acceptance letters to prospective students. Social Media Management (Facebook, Twitter, Instagram, CMS’s personal web page) while also maintaining rapport with in-person queries. Adept at using common software programs like Google Docs, WordPress, Dropbox, and Excel.

OCTOBER 2011 - FEBRUARY 2014

Store Associate Big Lots Stores, Inc. Murrieta, CA

Greeted customers and accurately determined customers' needs. Answered questions regarding the store and its merchandise. Operated a cash register for cash, check, and credit card transactions with accuracy. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Mentored new sales associates to contribute to the store's positive culture and business success.

EDUCATION

2011- High School Diploma:

Vista Murrieta High School, Murrieta, CA

2011- LSU Distance Learning Correspondence

2013- Certification of Master Makeup Program: Vocational- Makeup Artistry:

Cinema Makeup School, Los Angeles, CA

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