Service Representative Administrative Assistant
Resume:
P A T R I C I A B L A C K A B Y
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Organization
Training
Time Management
Self-Motivated
Team Leadership
Communication
Professionalism
Adaptability
Attention to Detail
Experienced and self-motivated individual bringing forth valuable industry experience and a passion for working toward company advancement. Result-oriented with a proven record of working collaboratively with team members to achieve common goals. Adept in IT Operations, Office Management and a multitude of business services.
S K I L L S
Profile
E D U C A T I O N
Associates in Information Technoloy
Continuing
JEFFERSON COMMUNICTY
TECHNICAL COLLEGE
E X P E R I E N C E
Assembly Line
TOWER INTERNATIONAL IN. Oct.2019- March 2021
Taylorsville Ky. 40071
*****.**********@*****.***
C E R T I F I C A T I O N S
Help Desk Internation (HDI)
Certification
Information Technology
Infrastructure Library (ITIL)
Certification
R E F E R E N C E S
Available upon request.
SPENCER COUNTY SCHOOL DISTRICT
Lunchroom Associate/Bus Monitor
Act as a liaison between students/parents and bus driver Assist with documentation and recordkeeping
Educated in emergency procedures
Educated in Health & Sanitation requirements
Applied policies, procedures and regulations to maintain compliance with health codes
Jan. 2023-Current
Followed safety protocol by wearing required PPE
Operate, monitor and helps maintain machine/equipment Segregated rejected parts for efficient processing Maintain Quality Standards and perform daily quality checks Process hourly/daily paperwork as required to insure work performance accuracy Housekeeping contribution to the effort to maintain a clean and safe work environment
Adhere to all safety rules and regulations and report all incidents and unsafe conditions Sought-out cross training opportunities for further development Established positive relationship with management and team leads through positive communication
Basic understanding of Quality Management System and Environmental Management System standards
HERCULES SEALING PRODUCTS
Inventory Control Associate
Perform daily physical counts of inventory per EXacta WMS cycle count schedulaer, while ensuring location accuracy
Updated the inventory quantities in all stocking locations accross all zone locations June 2021- Oct. 2022
E X P E R I E N C E C O N T I N U E D
JEFFERSON COUNTY MOTOR VEHICLE DEPARTMENT
Preform clerical duties such as answering calls in a professional manner, providing answers when possible and transferring to appropriate representatives Greet guests in the office
Maintain documents in an organized manner for quick reference Promptly return customer phone calls
Complete nightly closing duties which include closing out the charge machines, checking balances and printing the end of day reports
Conduct vehicle transfers
Renew customer registrations
Apportions for commercial vehicle
Plate replacements
Dealer transfers and registrations
Taxes
April 2018- Oct. 2019
Customer Service Representative
FORD: KY TRUCK PLANT (KTP)
Operate production equipment in accordance to manufacturing procedures Maintain the start-up and shut down of equipment
Assist in achieving company goals by supporting production workers Maintain proper stock on assembly line
Assembly Line
COMPU CON
Provided technical support to users on MAC OS X and Windows systems Resolved problems/questions in a timely
Worked with Sr Management or other I/S development or technical staff Documented problems, symptoms and captures all relevant system and application information within the departmental call tracking system
Prepared, maintained and adhered to the procedures for logging, reporting and statistically monitoring network data
Trained new employees on protocols clearly and efficiently to insure proficiency Resolved issues for General Electric Employees
Service Desk Analyst
NECS FLEET SOLUTIONS
Provided technical support to users on MAC OS X and Windows systems Resolved problems/questions in a timely
Worked with Sr Management or other I/S development or technical staff Documented problems, symptoms and captures all relevant system and application information within the departmental call tracking system
Prepared, maintained and adhered to the procedures for logging, reporting and statistically monitoring network data
Trained new employees on protocols clearly and efficiently to insure proficiency Resolved issues for General Electric Employees
Administrative Assistant
May 2017-April 2018
Sept. 2016-May 2017
April 2016-July 2016
E X P E R I E N C E C O N T I N U E D
KINDRED HEALTHCARE
Responsible for proper set-up, processing, and documentation of batch and ad hoc production control jobs
Operated production related equipment and reviewed production run outputs to ensure quality data results
Monitored batch processes and job scheduling tools for errors and reported anomalies to team members for further analysis and resolution
Performed daily, weekly, and monthly maintenance to job schedules Coordinated the payroll production processes
Relevant Software/Hardware: SAP, Cypress, Tidal, Microsoft Office Suite, IBM Printers Nov. 2015-March 2016
Production Control Analyst
LGE & KU ENERGY LLC
Monitored all system functions and troubleshot all systems errors and job failures accordingly Resolved problems with hardware, software, networks, servers and peripherals. Set up and integrated hardware, software and printers
Created system back-ups. Monitored real-time performance of front-end processors, Oracle Databases, network interfaces and disk subsystems
Lead instructor for new hires on UC4, Sitescan, and Veritas Relevant Software/Hardware: UC4, Sitescan, Veritas, Cypress, SAP, CA11/CA7 Senior Computer Operator
Oct. 1999-April 2015
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