Intake Specialist Program Manager
Resume:
BENJAMIN ROGERS
Highly capable traumatic brain injury survivor with previous public sector management and military experience. Currently seeking streamlined opportunities with room for growth.
CONTACT
adws2z@r.postjobfree.com
adws2z@r.postjobfree.com
EDUCATION
Bachelor of Arts
Evergreen State College, Olympia WA
Major: Sociology and Business
AREAS OF EXPERTISE
Interpersonal communication
Verbal de-escalation
Task management
Resource navigation
Crisis resolution
Motivation and Training
Leading, Supervising, Managing
COMMUNITY ENGAGEMENT
SafePlace, 2023
Mandated Reporter Training
CERTIFICATIONS
Lean Green Belt Instructor, 2011
University of Washington
DBT, CBT, ART Instructor, 2004
University of Washington
Defensive Tactics Instructor, 2001
Criminal Justice Training Center
OTHER EXPERIENCE
US Navy
1992 - 1997
E4, Noncommissioned officer
Private Security Contractor
1997 – 1998
(confidential employer)
PROFESSIONAL EXPERIENCE
Department of Children, Youth, and Families
Social Service Intake Specialist (2019-2022)
Performs specialized intake on the child abuse reporting hotline. Interviews referents, conducts collateral contact, compiles history, completes comprehensive risk assessment. Reports to, and collaborates with, law enforcement as indicated. Knowledgeable on state WAC’s and RCW’s. Assists in critical incident reporting.
Department of Children, Youth, and Families
Policy and Special Projects Program Manager (2016-2019)
Develops, revises, transforms, and implements CA policy per division policy protocol. Ensures continuous alignment with federal law, internal policy, and identified performance measures. Engages and consult with field staff, the Assistant Attorney General, tribes, legislators, and other community stake holders. Identifies gaps and duplication in policy. Develops and present strategic plans, new policy, and policy changes to executive leadership.
DSHS Home and Community Services
Traumatic Brain Injury Program Manager (2014-2016)
Manages and coordinates all activities of the Washington Traumatic Brain Injury (TBI) Strategic Partnership Advisory Council and serves as the Long-Term Care subject matter and policy expert in the area of TBI responsive to the need of persons with TBI. Collaborates with the Governor’s Board and Commissions to keep twenty-five TBI council positions filled. Procures and monitors contracts funded by the account. Collaborates to develop professional for the legislature. Conducts a public awareness campaign, host an annual conference and symposium.
Department of Licensing, Professional Licensing Division
Cosmetology Program Manager (2009-2014)
Leads and directs a team responsible for the biannual inspection of over 12,000 salon shops and businesses and 65,000 independent licenses across the state. Partners with industry professionals and other state agencies to develop and implement, institute, and promote a new program (Tattoo Body Art). Facilitate and provide oversight of the cosmology, barbering, esthetics, and manicuring advisor board consisting of ten members. Participate in policy development, facilitate public hearings, and respond to comments through the formal rule process.
DSHS Children’s Administration
Social Worker IV, Supervisor – Child Welfare Services (2007-2009)
Functions as the first-line supervisor of a unit of Social Workers. Assigns, prioritizes, audits, and reviews work assignments to a unit of Social Workers. Provides consultation and direction in the handling of cases. Delegates duties to staff as appropriate. Hires, trains, and schedules staff to ensure maximum service to clients staff needs. Knowledgeable in agency policies and procedures.
DSHS Children’s Administration
Social Worker III – Child Welfare Services (2005-2007)
Performs advanced level case management involving vulnerable children. Investigates allegations of abuse and neglect. Coordinates with law enforcement. Conducts on-going assessments. Testifies as an expert witness. Engages parents in concurrent planning toward reunification and/or alternative plan for permanency.
Department of Corrections, Community Services Division
Community Corrections Officer (2004-2005)
Supervises adult criminal offenders. Uses communication strategies to engage offender community success and towards behavior change. Refers/monitors offenders to DOC programming, treatment, and community programs. Refers offenders to DOC and other resources, holds offender accountable to conditions of supervision, reports new crimes, and reinforces positive offender behavior.
Juvenile Rehabilitation Administration
Juvenile Residential Rehabilitation Counselor (2001-2004)
Manages a caseload of juvenile offenders in a rehabilitation residential facility. Provides group supervision, case management, and treatment (individual, group, family). Monitors progress with treatment goals and plans for aftercare at release.
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