Center Agent Desk Receptionist
Resume:
Ashia Wilcox
Customer Service Professional
Norman Park, GA 31771
***********@*****.***
Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes.
Authorized to work in the US for any employerWilling to relocate anywhereWork Experience
Housekeeping Aide
South Georgia Medical Center - Valdosta, GA
May 2022 to Present
• Maintain cleanliness of the work environment
• Report any safety hazards to the manager in charge
• Provide a variety of cleaning activities such as sweeping, mopping, dusting, and emptying trash
• Ensuring all rooms are cared for and inspected according to standards
• Protecting equipment and making sure there are no inadequacies
• Deal with reasonable complaints and/or requests with patience and professionalism
• Adhere strictly to rules regarding health and safety and be aware of any company related practices
Team Member
MAC’s Wings On Wheels - Moultrie, GA
January 2019 to July 2020
• Clean area after cooking food or preparing orders
• Adhere to food safety regulations
• Follow established recipes to prepare menu items
• Serve customers in a fast, friendly, and efficient manner
• Follow guidelines to ensure correct serving temperatures and adequate portion control
• Provide customers with information regarding food ingredients, availability, and pricing
• Escalate customer concerns and/or complaints to management
Call Center Agent
Rent to Own Services - Tifton, GA
March 2017 to August 2019
• Maintain office security by following safety procedures and controlling access via reception desk
• Update calendars and schedule call backs
• Arrange accommodations and prepare vouchers
• Perform other clerical duties such as Faxing, Filing, and PhotocopyingProfessional attitude and appearance
• Proficiency in Microsoft Office Suite
Front Desk Receptionist
Flawless Beauty Salon - Pelham, GA
April 2013 to January 2019
• Greet and welcome customers upon arrival
• Direct visitors to the appropriate person/office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable
• Provide basic and accurate information in-person or via phone
• Receive, sort, and distribute daily mail/deliveries
Education:
Diploma in Certified Phlebotomy Technician
Marissa Evans - Pavo, Ga
Diploma in Early Childhood Care & Education
Moultrie Technical College - Moultrie, GA
April 2017 to June 2019
GED
Moultrie Technical College - Moultrie, GA
August 2000 to October 2001
Skills
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