Service Representative Customer

Autumn Williams

Clarksburg, WV ***** 304-***-**** ************@*****.***

Professional Summary

Conscientious business professional with 15+ years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Skills

QuickBooks Time management

Strong interpersonal skills Excel spreadsheets

Multitasking abilities Flexible & Adaptable

Self-motivated professional

Work History

Customer Service Representative, 06/2020 to 08/2022 Shift Smart –Clarksburg, WV

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Regularly exceeded daily sales and product add-on quotas.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Consulted with outside parties to resolve discrepancies and create effective solutions.

● Answered constant flow of customer calls with up to 75+ calls in queue per minute.

● Responded to customer requests for products, services and company information. Customer Service Representative, 12/2019 to 06/2020 Teleperformance – Fairmont, WV

● Regularly exceeded daily sales and product add-on quotas.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Consulted with outside parties to resolve discrepancies and create effective solutions.

● Responded to customer requests for products, services and company information.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

In Home Health Aide, 05/2014 to 11/2019

Right At Home Health Care – Morgantown, WV

● Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

● Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.

● Monitored progress and documented any patient health status changes, keeping the healthcare team updated.

● Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

● Assisted disabled clients in any way necessary to facilitate independence and well-being.

● Coordinated daily medicine schedules and admin. to help clients address symptoms and enhance quality of life. Associate of Arts: Business Administration And Management Florida Metropolitan University 2003- Orlando, FL

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