MATTHEW KEENAN

484-***-**** *** Fairfax Road, Drexel Hill, PA 19026 adwrum@r.postjobfree.com

PROFILE SUMMARY

A results-driven management operations professional with 20 years’ experience in overseeing cross-functional teams, driving process improvements, and implementing best practices. Proven track record of achieving operational excellence by optimizing workflows, reducing costs, and increasing productivity. Skilled in analyzing data, identifying trends, and developing strategies to meet business objectives. Strong leader and communicator with the ability to build and maintain relationships with key stakeholders, including vendors, clients, and internal teams. Demonstrated success in project management, problem-solving, and team building. Aiming to leverage my expertise to drive growth and success for a dynamic organization. SKILLS

Operations Management: Expertise in managing complex operations, optimizing workflows, and implementing process improvements to drive efficiencies and cost savings.

Project Management: Proven ability to lead cross-functional teams, plan and execute projects on time and within budget, and drive successful outcomes.

Strategic Planning: Skilled in analyzing data, identifying trends, and developing strategies to meet business objectives and drive growth.

Team Building: Strong leadership skills with the ability to build and develop high-performing teams, provide coaching and guidance, and foster a collaborative work environment.

Communication: Excellent communication and interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.

Vendor Management: Experience in managing vendor relationships, negotiating contracts, and ensuring compliance with service level agreements.

Budget Management: Proficient in budget planning and management, including forecasting, variance analysis, and cost control measures.

Quality Assurance: Expertise in implementing quality assurance processes to ensure products and services meet or exceed customer expectations.

Continuous Improvement: Skilled in driving continuous improvement initiatives, including Lean Six Sigma methodologies, to optimize processes and drive operational excellence. KEY ACHIEVEMENTS

Achieved a promotion to oversee a company's highest volume location, with $6.5M+ in sales, in just 13 months, which is 12-24 months faster than the average promotion timeline.

Consistently performed among the top 20% of general managers in terms of budget improvement and was named to the Presidents Club three times.

Successfully worked on three special corporate projects, contributing to the growth and success of the company.

Implemented an SAP system to control store inventory and streamline ordering, providing training to ensure successful adoption and optimization of the new system.

Spearheaded the implementation of the Radiant computer system across all 600 locations to improve cashier productivity and accuracy, as well as ensure PCI compliance for securing all customers' electronic information.

Introduced "Coffee Unplugged" to enhance the freshness and flavor profile of the company's most profitable item, resulting in a 4% increase in coffee sales company-wide, selling 45 million cups in 2012 alone.

Led the training of new staff region-wide and played a key role in opening two new sites, training two managing partners and three department managers to drive growth and success for the organization. PROFESSIONAL EXPERIENCE

GIL'S WHOLESALE, GLENOLDEN, PA 2022 - 2023

OPERATIONS MANAGER

Led a team of employees to achieve operational goals and drive business success, overseeing all aspects of daily operations, including supply chain management, inventory control, and quality assurance.

Implemented process improvements to optimize workflows and drive efficiencies, resulting in a 20% increase in productivity and a 15% reduction in operational costs.

Coordinated with cross-functional teams to plan and execute projects, ensuring on-time delivery within budget and scope.

Analyzed data and identified trends to develop strategies and solutions to meet business objectives, such as increasing revenue, reducing waste, and improving customer satisfaction.

Conducted regular performance reviews to provide feedback and coaching to team members, resulting in a 10% increase in employee satisfaction and a 15% reduction in turnover.

Managed vendor relationships, negotiating contracts and ensuring compliance with service level agreements to meet operational needs and budget constraints.

ESSENDANT, OAKS, PA 2017 - 2022

REPLENISHMENT MANAGER

Oversaw and managed inventory levels across multiple locations, ensuring accurate stock levels were maintained to meet customer demand while minimizing overstock and out-of-stock situations.

Collaborated with purchasing and logistics teams to establish replenishment strategies, minimizing stock outs and maximizing inventory turnover.

Implemented and managed inventory management systems, utilizing technology and automation to streamline replenishment processes and improve accuracy.

Analyzed inventory data and trends, identifying opportunities for cost savings and improvements in inventory management.

Negotiated with vendors and suppliers to secure favorable pricing and terms, reducing procurement costs by 10%.

Coordinated with sales and marketing teams to forecast demand and plan for promotional and seasonal events, ensuring adequate inventory levels were maintained. UPS FREIGHT, POTTSTOWN, PA 2015 - 2017

OPERATIONS MANAGER

Led a team of employees to achieve operational goals and drive business success, overseeing all aspects of daily operations, including supply chain management, inventory control, and quality assurance.

Implemented process improvements to optimize workflows and drive efficiencies, resulting in a 20% increase in productivity and a 15% reduction in operational costs.

Coordinated with cross-functional teams to plan and execute projects, ensuring on-time delivery within budget and scope.

Analyzed data and identified trends to develop strategies and solutions to meet business objectives, such as increasing revenue, reducing waste, and improving customer satisfaction. EARLIER EXPERIENCE

ACCOUNT MANAGER - CDS XEROX, MT. LAUREL, NJ 2014 TO 2015 ACCOUNT MANAGER - ELECTRONIC MERCHANT SYSTEMS, BALA CYNWYD, PA 2013 TO 2014 GENERAL MANAGER/SPECIAL PROJECTS - WAWA INC., WAWA, PA 2004 TO 2013 EDUCATION

Bachelor of Arts in Organizational Dynamics, Immaculata University, Frazer, PA CREDENTIALS

Military: Served in the United States Marine Corps as a Fire Team Leader at Camp Lejeune, NC; received a Good Conduct Medal, Meritorious Mast, and Honorable Discharge.

Computer Skills: PCs; MS Office Windows; Business Systems/Databases; Finance/Budgeting/Scheduling Software

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