Diana Avina

adwrsc@r.postjobfree.com

951-***-****

Offering over 15 years of Customer Service and Administrative Assistant roll, Dynamic and loyal professional with strong communicative skills Have leadership and adaptability within fast changing work environments SKILLS

Bilingual Spanish/ English Order Management

Self Starter Customer Relations

Responsible Strong Work Ethic

Detail-Oriented Positive Attitude

PROFESSIONAL EXPERIENCE

20/20 Plumbing & Heating - 7343 Orangewood Dr, Riverside CA 92504 Receptionist promoted to Accounts Payable Department March 2022-Present

Receptionist:

● Answered High volume incoming calls

● Welcoming visitors

● Ordering office supplies for staff

● Arranged meeting dates and scheduling meeting on staff calendars

● Helping payroll department organizing time cards and filing paperwork

● Stamping all outgoing mail/receiving and distributing incoming mail Accounts Payable:

● Executing check, ACH and wire remittance setup and entries to effect accurate and timely disbursement of funds

● Process all incoming Invoices by entering them in our system - Received 500+ invoices a day

● Create supplier records in the financial information system

● Enter journal entries to record cost allocation or adjustments in the financial system

● Receive Emails from Vendors and answer any questions regarding payment

● Send EFT payments via email to vendors

Stericycle/Clean Earth – 121 Main St. Riverside CA 92501 Administrative Assistant/Customer Service Rep/Dispatcher May 2017-December 2021

● Answered all incoming calls, greeted outside guests, helped them out with any questions they had.

● Kept all office space/cabinets/counter tops neat and organized

● I9 maintenance (sending and receiving I9 from vendors)

● Filing and maintaining employee files

● Creating order in Preview to send out techs on jobs

● Uploading paperwork to salesforce

● Arranged required staff and training meetings.

● Received training for accounts receivable

● Created manifests on preview and printed out job orders.

● Order necessary office supplies and warehouse supplies

● Scheduling maintenance on units making sure all units are DOT certified and updated. Keeping all paperwork organized and up to date.

Monster Energy Company - 1 Monster Way, Corona, CA 92879 HR Administrator – April 2016 – January 2017

● Assist with employee on-boarding and off-boarding

● Ensuring all new hires receive online benefit enrollment information

● I9 maintenance

● Filing and maintaining employee files

● Coordinating Exit Reviews

● Assists with performance review process

● Makes photocopies, mails, scans and emails documents; and performs other clerical functions

● Running background and drug screens for new hires.

● Ran driving record on each applicant ensuring they complied with company regulations.

● All other duties deemed necessary and appropriate by the management.

● Attended all required staff and training meetings.

● Maintain client confidentiality in compliance with federal guidelines, including HIPAA regulations

● Adhere to policies and procedures regarding absences and tardiness.

● Ensure the highest level of service is provided to the people we serve.

● Provide administrative support to the Human Resources Manager

● Assist employees and supervisors with basic interpretation of HR policies and procedures

● Maintain HRIS system and ensures data accuracy of employee records

● Support HR Manager with the hiring process and onboarding

● Process offer letters and other required new hire documents Custom Service Systems- 783 Palmyrita Ave # A, Riverside, CA 92507 Administrative Assistant/ HR Assistant- August 2012- December 2016

● Answered all incoming calls, greeted outside guests, helped them out with any questions they had.

● Certificate of Insurance/W9 tracking- Requested W-9 and Certificates for all new accounts

● Picked up mailing from our PO box also distributed all mailing correspondence

● Complete necessary Safety forms and gave all new employees safety items needed to perform work.

● Kept all office space/cabinets/counter tops neat and organized

● Send out all customer billings in a timely manner.

● Received customer payments and entered checks into Quickbooks for deposits.

● Took customer credit card payments over the phone and sent out receipts.

● Trained new office employees for position

● Maintain a good knowledge of all employee benefits and communicate to employees

● Answer general employee questions

● Prepared handbooks also made changes to any changes or re-wording of the handbook.

● Prepare and distribute New Hire Packets, also make sure all paperwork is filled out correctly.

● Unemployment administration

● Drug Tested new hire employees, I would get in contact with clinic and schedule to have employees tested.

● Preparation of I9’s/E-verify made sure I-9 forms were sent out in a timely manner.

● Calculate insurance payroll deductions

● Maintain employee files including Resumes/Job Descriptions/Benefits/Wage information

● Maintain PTO calendar for all employees

● Orientation of new employees makes sure all employees watched safety videos and tested after.

● Payroll processing for all employees

● Ensuring that background and reference checks are completed.

● Provides consistent customer service to outsourced workers

● Always maintain confidentiality

Computer/Software Skills:

● Excel, MS Word, Quickbooks, Paychex,Sage, First Data, E-verify, Drivers Alert, Sterling, Coupa, Salesforce, Preview Graduated:

Abraham Lincoln High School – 2004 - High Diploma

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