Charles Snyder

360-***-**** • adwrrt@r.postjobfree.com • LINKEDIN.Com/IN/CharlesHSnyder/

SUMMARY OF QUALIFICATIONS

Experienced IT Desktop\Help Desk Support Representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take ten-plus years in the field to repair, modify, install and advise in the management of software and hardware. Additional skills: Outstanding communication skills Interact both with clients and cross-company workers Professional attitude Active listening Teamwork Knowledge of handling customer issues Effective problem-solving abilities – for technical issues Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support SYSTEM EXPERIENCE

Active Directory • Windows Server 2012 • Microsoft Windows 7\10 • Microsoft SharePoint • Microsoft Office Professional • Photoshop CS5

WORK EXPERIENCE

Windows Migration Project/TEKsystems - Contact Feb 2020 1 month Centralia, WA

Michaels Store/Warehouse Distribution Center Tech Refresh Project: Windows 7 to Windows 10 Migration project.

Windows Migration – The Select Group Oct 2017 – Mar 2018 – 6 mos InterContinental United

Extensive Travel: Supporting United States Marine Corp with Windows 10 Migration; moving profiles, imaging laptops, BIOS configurations, Security Settings, Ensure Customer Satisfaction.

Audio Visual Tech\Computer Support II – Contractor Mar 2017 – Oct 2017 – 8 mos CACI - Ft Lewis – JBLM, WA

• Performed installation, maintenance and scheduling of VTC (video tele-conferencing) to include desktop VTC, VTC Bridges, laptop/desktop computers and associated peripheral devices Apex Systems – Tech Refresh Deployment Tech\Contractor 7/14/2015 – 2017

• Deployment Technician for NIPR/SIPR for DoD Naval\Marine Department of Defense clients

• TSA (Transportation Security Administration) was also our client at many Airport locations

• Performing PC Laptop\Desktop migrations, customer service & consulting with site managers

• Software\Hardware resolution

• Traveled extensively

• Maintained Security+ CE Certification

Security Operations\Computer Support April 2005 – October 2015 Western Air Defense Sector – 225th Support Group\JBLM – United States Air Force Network Support Technician • Software Management • Blackberry Account Manager • Government Purchasing • Customer Service

• 10+ years of honorable military service

• Direct day-to-day scheduling, operation, and technical support for mission-critical Video Tele-Conferencing systems necessary for management of the U.S. National Air Defense System. Recognized for consistently superb customer service

• Primary Safety Coordinator – Routinely process safety information to work center employees, perform monthly office safety inspections

• GPC (Government Purchase Card Holder) – Research software purchases via Internet for customer approval – Manage Network Budget – Approximately $10,000/monthly spending limit

• Software Manager for 350+ users – Software License Tracking/Compliance process

• VOIP (Voice Over IP) phones

• Upgrade operating systems when directed or when rebuilding a computer using the most current Standard Desktop Configuation (SDC).

• Create, maintain, disable, and delete user and computer accounts using Active Directory

• Utilize Remote Desktop to connect to the network servers

• Manage Laptop Pool – approximately 20 laptops; enabled Wi-Fi, provided air-cards, set permissions

• 24/7 on-call status

• Perform Server Checks – viewing event logs for errors & warnings

• Versatile with Digital Photography & have attended numerous photography seminars within the local area NorthCoast Fitness Tech Inc. 04/2010 - 08/2014 (4 Years + 4 Months) Hours per week: 20 to 30

Exercise Equipment Assembly\Repair Technician-Contractor

• Repair Technician Customer Service Mechanical Assembly. Perform installation, maintenance, and repair on commercial exercise equipment such as treadmills, elliptical machines, and exercise bicycles. Work occurs in private residences and commercial establishments

• During visits, inspect and test product safety features/mechanisms; inspect and adjust drive, timing and running belts; check for worn cables, belts and pulleys; clean and lubricate chains, bearings and guide rods; check and log mileage, amp draw and diagnostic/error codes; check auto-lube wax levels and motor brushes/commutator; adjust/tighten loose hardware, cables and belts, belt tracking; perform full functional tests; thoroughly wipe down equipment

256th Combat Communication Squadron, Four Lakes (Fairchild AFB), WA, 2000 – 5/2005

• Tactical mobilization of ICAP or Windows 2003 Server & Clients

• Assigned as Traditional Air National Guardsman

• Supervised lower enlisted members during summer camp training at Camp Rilea, Oregon, 2003 & 2004

• Temporarily volunteered for Title-10 duty performing Security for small installation site & performing minor computer maintenance duties for approximately 6-months Federal Security Screener – Transportation Security Administration – Spokane International Airport, Spokane, WA 2002 – 2004

• Operate X-Ray Machine and search for illegal items

• Perform bag searches of passenger carry-on luggage

• Hand-Wand passengers for metallic illegal items

• Randomly select passengers for periodic bag search & wanding AWARDS/CERTIFICATES

• Special Thanks for finding a network vulnerability while performing routine tasks as a network administrator

• Letter of Appreciation from Airman Leadership Faculty and Students – for taking the time to help the Airman Leadership Program Team validate the Airman Leadership Distance Learning examinations. SSgt Snyder was instrumental in providing our team with data to test the performance of these newly revised examinations, which impact the promotion and advancement of over 9,000 Air National Guard and Reserve Airmen annually

• Special Thanks for Spearheaded a group of WADS volunteers to assemble (3) Sports Art Fitness T652 treadmills; monitored safety of volunteers and that treadmills were assembled in accordance with manufacturer’s standards; efforts contributed to a 75% increase in treadmill equipment availability in the WADS gym

• Special Thanks for work and commitment towards the safety and security of the WADS facility

EDUCATION\CERTIFICATIONS

B.S., Computer Engineering\Electronic

Technology

Eastern Washington University, WA, 1997

A.A.S., Information System Technology Community College of the Air Force, 2006 A.A, Liberal Arts Spokane Falls Community College, WA 1994 CompTIA Security+ CE Certified –

COMP001008663742

Valid thru - 2018

VOLUNTEER WORK

Photographer for Western Air Defense Sector – McChord AFB for Award Ceremonies, 2007 thru 2015 Interviewer Panelist for Senior Project – River Ridge High School, January 2009 Emergency Foods Network – Assisted with moving 23,833lbs of food that provided food for 794 families, 4, Sep 2008

Western Air Defense Sector’s Annual Awards Banquet – participated in a MIA/POW ceremony honoring fallen veterans, January 2008

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