Customer Service Inventory Control
Resume:
Debra Croakman
Matthews, NC *****
adwrr0@r.postjobfree.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Employee Development
Project Planning
Planning & Prioritization
Performance Tracking & Evaluation
Team Leadership
Conflict Resolution
Goal Setting
Administration & Reporting
Complex Problem-Solving
Department Head
Flexible
Training and Development
Staffing & Retention
Coaching and Mentoring
Motivational Leadership
Supply & Inventory Management
Planning & Organization
Verbal & Written Communication
Team Supervision
Problem Solving
Performance Management
Teamwork & Collaboration
Loss Prevention
Safety Leader
POS System
Customer Service
Experience
October 1999 - April 2009
Walmart - Charlotte, NC
Department Manager
Promoted staff participation and team building
Recruited, interviewed, hired, and trained associate to meet requirements
Trained staffing inventory control, over stock and restock
Worked closely with the sales associates to complete all tasks given
Reported to management any needs for the department
Followed all safety protocols and company processes and procedures
Minimized waste and pursued revenue generation opportunities
Executed target merchandising promotional plans to meet the stores sales goals
Balanced work loads to meet targets without overtaxing associates
Used handheld computer and skills to teach and train my associates
Cultivated a talented team through outstanding
mentoring, coaching, and teaching
Provided consistent feedback to my associates through one-on-one meetings to review performance and priorities
Used knowledge and tools to train staff on shrink awareness and how to prevent it
Provided safety awareness to my team & ensured the associates trained in all aspects of safety
Reviewed and analyzed sales and inventory data daily
Oversaw storewide merchandising benchmarks to maintain operational excellence
Identified trends and prepared reporting for the management team to review
Modeled supportive leadership qualities
Utilized excellent math skills to maintain accurate inventory levels
Trained and motivated the associates to achieve departmental goals
Reviewed completed work to verify consistency, quality and performance.
Performed opening and closing duties as part of the management team
Cash management in registers
Exercised discretion and judgement in managing a demanding environment adapting to change with a sense of urgency
Prepared schedules for the department coverage
Customer conflict resolution
October 2022 - Current
Greater Life Academy - Matthews, NC
Tutorial Teacher
Assisted students in finding useful study methods and enhance academic performance
Supported students in reviewing and understanding lessons so they can make connection with a new lesson
Assessed student progress at each session, making recommendations to increase effectiveness of lessons
Met with students individually to clarify and review concepts taught in class
Provided private instruction to individual and small groups of students sto improve their academic performance
Education and Training
June 1981
Lejeune High School Marine Corps Base Camp Lejeune, NC
High School Diploma
Central Piedmont Community College Charlotte, NC
Some College (No Degree)
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