Steven Vilardo

*** ******** *****, *******, ** **180

205-***-**** – adwrqm@r.postjobfree.com

www.linkedin.com/in/steven-vilardo-45353928

US Army Veteran CompTIA & IT Professional ITIL Certified TOP SECRET Security Clearance (Inactive)

PROFESSIONAL SUMMARY

US Army Veteran of 17 years who worked as a Military Intelligence professional and a CID Special Agent while serving our country. Held a Top Secret Clearance. Spent the last 5 years in the meat industry, but always held a strong interest in the Information Technology industry and decided it was time to pursue a professional career in IT. Attended LeaderQuest, an ACI Learning Company for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Courses included PeopleCert ITIL 4 Foundation, CompTIA A+, Network+ and Security+. Obtained an ITIL certification and plan to secure A+, Network+ and Security+ by September 2022. Seeking entry level opportunities in areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support.

TECHNICAL SKILLS

Software & Systems:

Microsoft Windows (XP, Vista, 7, 8, 8.1, 10), Mac OSX, iOS

Microsoft Office Suite (2003, 2007, 2010, 2013, 2016 and 365), Norton Antivirus, McAfee, AVG, LogMeIn, Discord, Adobe products, Microsoft Exchange, and iCloud

Hardware:

Identification of hardware and replacement

Diagnosing and troubleshoot hardware issues. Perform upgrades and maintenance support. Computer hardware, Storage capabilities & network support

Networking:

TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP

TECHNICAL TRAINING

LeaderQuest, an ACI Learning Company (Virtual Campus) Centennial, CO

Computer User Support Specialist (CUSS) Program Completion Date: August 2022

PeopleCert ITIL v4 Foundation

CompTIA A+ (1101 & 1102)

CompTIA Security+ (601 CML)

CompTIA Network+ (008 CML)

CERTIFICATIONS

PeopleCert

ITIL 4 Foundation Certification Obtain Date: August 2022

CompTIA

A+ Certification (Pending) Anticipated Examination Date: September 2022

Security+ Certification (Pending) Anticipated Examination Date: September 2022

Network+ Certification (Pending) Anticipated Examination Date: September 2022

PROFESSIONAL EXPERIENCE

Hampton Meats Hopkinsville, KY

Warehouse/Inventory Manager/Truck Driver August 2016 – March 2021

Utilized a forklift to load and unload delivery trucks

Completed daily forklift inspection reports and maintained records onsite

Maintained the warehouse to ensure it was kept clean and organized

Completed daily inventory and inspection reports regarding products and merchandise

Scanned and uploaded contracts delivery items

Maintained ongoing contact with drivers to ensure they were successful to fulfill their daily routes

MILITARY EXPERIENCE

United States Army United States

Military Intelligence Team Leader 1998 – 2015

Deployed to Iraq for three tours of duty in support of various missions

Responsible for the Morale, Welfare, and Recreation of soldiers

Provided guidance and direction to soldiers

Responsible for the training and education of soldiers

Responsible for the accountability of hundreds of thousands of dollars of sensitive equipment

United States Army Louisiana and Kansas

CID Special Agent 2000 – 2005

Conducted felony investigations within Department of the Army

Developed and safeguarded evidence

Conducted crime scene investigations

Conducted all victim, suspect, and witness interviews

Testified at civilian and military court proceedings

Coordinated with civilian agencies when necessary

EDUCATION

NorthPark University Chicago, IL

Bachelor of Arts in Graphic Design/Art History Completion Date: May 1995

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