Service Representative Support Specialist
Resume:
JL
Janice Y. Lovelace
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Command Center Operator with over 12 years of experience in Technical Communication and an Excellent reputation for resolving problems and improving customer satisfaction.
Work History
Globe Life Insurance Company - Customer Service Representative McKinney, TX
03/2020 - 03/2022
Lawton Corrections Facility - CORRECTIONS OFFICER
Lawton, United States
05/2019 - 03/2020
United HealthCare Services Inc./Teleperformance - License Insurance Agent
Dallas, TX
08/2012 - 01/2018
ATT - Technical Support Engineer
Fort Worth, TX
02/2012 - 08/2012
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Process Insurance Premiums.
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Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
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Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies
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Fill Telephone,Data and Internet orders, configure hardware, reset passwords, and resolve internet connections.
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Suggested software and hardware modifications to reduce lag time and improve overall speed.
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● Followed up with clients to verify optimal customer satisfaction ************@*****.***
Lawton, OK 73505
Online Digital Resume
Skills
● Technical Support Specialist 12 Years
● Sales & Marketing 10 Years
● Customer Service 10 Years
● Call Center Experience- Over 12 Years
Education
1998
McLennan Community College
Waco, TX
Associate of Science: Computer
Networking & Information Systems
● Minored in Elementary Education
● Python Programming Certificate 2021
● Security Plus Course Certificate 2021
● Linux Administration Certificate 2020
Certifications
(Property Claims Certification (Pilot CAT
Certification)
Wardlaw (2016 Florida Hurricane CAT)
● Claims Adjuster license
● Certified Protection Officer (CPO)
following support engagement and problem resolution.
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