Lester Leonard

Mr. Leonard is a versatile Project/Program/Scrum Manager with over 20 years of experience in program governance and operations with infrastructure technology management, Service delivery, vendor management, business analysis, UAT, Data Analysis, change management, and Waterfall/Agile (SCRUM) SDLC methodologies in the retail, financial, quick service restaurant, and insurance industries. Lester has excellent communication and interpretation skills, strong leadership abilities, and technical proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, Project, SharePoint), JIRA, Confluence, Workday, and Service Now. Lester has a 14-year history of supporting McDonald's Oracle enterprise applications while a contractor for Capgemini and Atos. At McDonald's managing the My-IDM platform, Lester oversaw Identity and Access Management, as well as the release of new applications and upgrades to restaurants worldwide. Lead the technical documentation teams for new and updated platforms and applications.

CERTIFICATIONS

· Certification in Infrastructure Project Management from Villanova University, 08/05.

· Certified Scrum Product Owner (CSPO), 05/21.

· Certified ScrumMaster (CSM), scheduled for 2023

· Certification in SAFe, scheduled for 2023

EDUCATION

. De Lasalle institute graduate high school diploma Chicago Illinois 1973

· Studies in Computer Science, DePaul University; Chicago, IL. No degree.

· Studies in Computer Information Sciences, Moraine Valley. No Degree, Community College; Palos Hills, IL.

EMPLOYMENT HISTORY

COGNIZANT TECHNOLOGIES 01/22 – 03/22 (Walgreens)

Project / Program Governance/Scrum Manager - Walgreens Facility / Deployment Manager

· Managed the program/project and Facility Management and infrastructure PMO/Walgreens Script fulfillment center. Utilizing JIRA and Confluence, and Service Now.

· Lead Project Manager and business Analyst,-SCRUM Master for tasks associated with other PMO teams for alignment in applications, networks, facilities, and support strategies and documentation.

CAPGEMINI AMERICAS 08/18 – 10/20 (McDonald’s)

Project / Program Governance Manager - Restaurant Application Release / Deployment Manager-SCRUM Master for production application updates and changes. Utilizing data analytics, JIRA and Confluence.

· Managed the program/project and EM for the Application Identity Management PMO/ MyIDM for US Restaurants. Lead the technical documentation teams for new and updated application platforms.

· Led PMO and managed the e-monitoring and effort models for the Fixed-price project.

· Utilized Agile Methodology for monthly, quarterly, and annual release procedures (including release naming convention) and gates, agreed upon release scope and impact analysis, handling emergency release requests, and the change approval board.

Utilizing JIRA and Confluence, Service Now.

· Created communication plan including release notes to internal team and vendors.

· Reviewed integrated release performance plans and tests and integrated security scan plan and test, and hosted Post Implementation Learnings.

· Negotiated release scope, dates, and hotfixes with individual PM’s.

· Planned and scheduled release meetings and release cutovers, Integrated Release implementation (deployment) and testing plan, as well as Integrated Rollback plan.

· Coordinated with Adobe (and other vendors) including CAB submission.

· Managed vendor milestones, data analysis, planning and forecasting, as well as client’s approval for business plans. Along with updating infrastructure into CMDB on Service Now.

· Participated in OCM weekly change meetings.

· Utilized JIRA, Confluence, and Clarity for project tracking.

ATOS / XEROX / ACS 04/04 – 10/17. (McDonald’s)

Project Manager – Program Governance for Restaurant Technology Platform as a Service

· Led the client’s Restaurant Application Management Services with data analytics and infrastructure for all the US and Global restaurants. By utilizing the tools in Service now.

- Managed the infrastructure implementation project of a Vblock from VMware for e-Restaurants. Also managed the the UST (infrastructure equipment move) from their 3rd party vendors west coast datacenter to the new Vblock data center in Dallas TX.

· Managed data deployment and financial files, UAT updates, and application services.

· Collaborated with client restaurant functional teams to create this platform.

· This was the first global enterprise application service for the client.

· The new infrastructure platform took one year to create, test, and implement.

· Over the next 2 and half years the platform went from 2,000 stores to 23,000 stores.

· Delivered applications to restaurant store operations and products.

· Managed 3 functional resource teams, over 30 resources, and vendor management across the client Organization for Restaurant Technology Platform as a Service, managing deployments for over 23,000 stores and managing the health triage for over 270,000 devices globally (servers, registers, KVM, drive through, mobile devices, cameras, and kiosks).

· Was responsible for managing the global business services within US-NA, APMEA, and EU regions.

· Managed the support for all clients AOW, to provide a platinum service, delivering financial and hardware/software infrastructure updates to the restaurant server environments.

· Utilized Microsoft SCCM and SCOM, along with IBM WebSphere application, for physical and virtual environments.

· Delivered the financial reports (daily, weekly, and monthly closings), along with all HR data for client’s restaurant employees.

· Managed the client’s team for a SCRUM project converting to Service Now management tool for incident management and CMDB for hardware and software.

AG BECKER / SEI INVESTMENTS /

CAPITAL RESOURCE ADVISORS 01/84 – 01/02

MIS Director / Program Manager

· Operations Manager in the financial industry.

· Managed teams for OS-MVS/JES/Banyan-Vines/MS NT and CA/FAVOR/JCL/JES2.

· Managed data center facility build-outs.

MIS Director of Technology / Team Leader / Senior Project / Program Manager

· Served as team leader for management team that transitioned financial firms.

· Staff included eight professionals that supported over 105 users and five regional consulting offices.

· Performed management and negotiation of all hardware and software vendor contracts and the technology budget.

· Led the development of new office buildouts.

· Supervised the conversion of the old network and the transition mainframe infrastructure environment to a WAN-based client/server infrastructure environment.

· Coordinated and managed operations using 8 3420 tape 9Track devices and 4 3480 18Track cartridge devices using CA-1 as Tape management tool, along with 16 3380 DASD devices for Direct access storage.

· Used mostly VSAM data files using FAVOR for DASD tool.

· Directed the Y2K conversion project, which included over 100 users, 7 servers, and numerous applications.

· Designed and implemented SLAs (Service Level Agreements) for five internal business units and three external online clients.

· Led IT audit team for technology and Infrastructure audits with audit consulting firm.

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