Office Assistant Customer Service
Resume:
Nov **** - Present
Oct **** - May 2022
Halima Francis
*** ********** **** *********, ** 30014
908-***-**** • ***************@*****.***
Professional Summary
● Adaptable professional with 5+ years of experience and a proven knowledge of customer satisfaction, conflict resolution, and procedure standardization. Aiming to leverage my skills to successfully fill the FINANCIAL SERVICES as well as REMOTE CSR/ OFFICE ASSISTANCE role at your company. Skills
● Handling work space from within my home.
● Helpful, courteous approach to resolving complaints.
● Proficiency with computers; strong typing skills.
● Understanding of company products, services, and policies.
● High level of energy with strong customer service skills.
● Operational improvement
● Strong account analysis skills
● Strong interpersonal skills
Experiences
Digital Tech (Hybrid)
Morgan Stanley - Phaxis LLC
● Assists end-users in resolving technical issues by providing guidance to resolution on software and hardware with a sense of urgency.• Follow and understand all support methods and procedures to accurately log all issues using the incident/ticket management tracking system.
● Assess end-user support needs and meet service level agreements by quickly resolving issues.
● Troubleshoot recurring issues and able to research, identify and communicate root cause.
● Define and classify level, priority and nature of problem, request and/or issue. If unable to diagnose problem, escalated problem to the appropriate team.
● Assume ticket ownership through tracking and closing trouble tickets to maintain customer satisfaction, KPIs and SLA.
● Provide administration, guidance, and personalized end-user assistance for hardware devices, software, mobile & VOIP phones, printers, audio & video technology, and networks.
● Resolve issues related to printers, password resets, VPN, Active Directory, Office 365, Outlook etc. Honda Financial Services
Remex - Atlanta, GA
● Issue car titles, lien release, or any requested documents that may be needed for customer to re- register their vehicle. Handle sales taxes and upfront taxes inquiries.
● Mail notary letters signed by me and team lead to DMV in all states.
● Handle and crest total loss cases on vehicles owned by Honda Financial Services.
● Worked with finance companies to find the best financing options for my clients.
● Conducted company research and prepared presentations for executives and potential buyers.
● Collaborated with clients to develop financial planning strategies and solutions through financial analysis
Best Busy Corporate REMOTE
CSR / Hire Dynamics / Wipro, LLC
● Help customers by tracking orders, and giving updates on the driver. Oct 2021 - Feb 2022
Nov 2019 - May 2021
Sep 2018 - Nov 2019
● Create damage claim cases, that was caused by our technicians Utilizing software, databases, scripts, and tools appropriately.
● Handling work space from within my home.
● Helpful, courteous approach to resolving complaints. Proficiency with computers; strong typing skills. Understanding of company products, services, and policies.
● High level of energy with strong customer service skills. providing excellent consistent customer service
Chipotle Corporate REMOTE
CSR / Hire Dynamics
● Answering or making calls to clients to learn about and address their needs, complaints, or other issues with their recent services at one of our local stores.
● Responding efficiently and accurately to calls and e-mails, explaining possible solutions, and ensuring that clients feel supported and valued.
● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
● Building lasting relationships with clients based on trust and reliability.
● Making valuable decisions on compensations, to diffuse angry clients.
● Taking time reading email concerns from clients, and maintain a e-mail relationship with them until they are satisfied.
Carnival Cruise Line REMOTE
Arise.com / Atlanta, GA
● Explaining the cabins and Vacation packages
● Help clients find the best package that best fits their family needs.
● Answering calls and addresses clients needs, complaints, or other issues with products or services.
● Responding efficiently and accurately to callers, explaining possiblesolutions, and ensuring that clients feel supported and valued.
● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as much as needed.
● Building lasting relationships with clients and other call center team members based on trust and reliability.
Office Assistant
American Income Life
● Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
● Provided expert clerical support by handling a wide range of routine and special requests efficiently.
● Made sure that business records were up to date by updating customer information on a regular basis.
● Created budget reports, assisted with bookkeeping, and prepared presentations and proposals.
● Combed through files, records, and other documents in order to gather information in order to respond to requests.
● Was in charge of day-to-day office operations as well as equipment maintenance.
● Prepared detailed expense reports and capital expenditure requests.
● Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
● Routed incoming calls and faxes and wrote detailed messages to speed up response Education
May 2017
Newton High School
● Graduated with a 3.0 GPA
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