Nov **** - Present

June **** - Aug ****

Oct **** - May 2022

Halima Francis

*** ********** **** *********, ** 30014

908-***-**** • adwrno@r.postjobfree.com

Professional Summary

● Adaptable professional with 5+ years of experience and a proven knowledge of customer satisfaction, conflict resolution, and procedure standardization. Aiming to leverage my skills to successfully fill the FINANCIAL SERVICES as well as REMOTE CSR/ OFFICE ASSISTANCE role at your company. Skills

● Handling work space from within my home.

● Helpful, courteous approach to resolving complaints.

● Proficiency with computers; strong typing skills.

● Understanding of company products, services, and policies.

● High level of energy with strong customer service skills.

● Operational improvement

● Strong account analysis skills

● Strong interpersonal skills

Experiences

Digital Tech (Hybrid)

Morgan Stanley - Phaxis LLC

● Assists end-users in resolving technical issues by providing guidance to resolution on software and hardware with a sense of urgency.• Follow and understand all support methods and procedures to accurately log all issues using the incident/ticket management tracking system.

● Assess end-user support needs and meet service level agreements by quickly resolving issues.

● Troubleshoot recurring issues and able to research, identify and communicate root cause.

● Define and classify level, priority and nature of problem, request and/or issue. If unable to diagnose problem, escalated problem to the appropriate team.

● Assume ticket ownership through tracking and closing trouble tickets to maintain customer satisfaction, KPIs and SLA.

● Provide administration, guidance, and personalized end-user assistance for hardware devices, software, mobile & VOIP phones, printers, audio & video technology, and networks.

● Resolve issues related to printers, password resets, VPN, Active Directory, Office 365, Outlook etc. Honda Financial Services

Remex - Atlanta, GA

● Issue car titles, lien release, or any requested documents that may be needed for customer to re- register their vehicle. Handle sales taxes and upfront taxes inquiries.

● Mail notary letters signed by me and team lead to DMV in all states.

● Handle and crest total loss cases on vehicles owned by Honda Financial Services.

● Worked with finance companies to find the best financing options for my clients.

● Conducted company research and prepared presentations for executives and potential buyers.

● Collaborated with clients to develop financial planning strategies and solutions through financial analysis

Best Busy Corporate REMOTE

CSR / Hire Dynamics / Wipro, LLC

● Help customers by tracking orders, and giving updates on the driver. Oct 2021 - Feb 2022

Nov 2019 - May 2021

Sep 2018 - Nov 2019

● Create damage claim cases, that was caused by our technicians Utilizing software, databases, scripts, and tools appropriately.

● Handling work space from within my home.

● Helpful, courteous approach to resolving complaints. Proficiency with computers; strong typing skills. Understanding of company products, services, and policies.

● High level of energy with strong customer service skills. providing excellent consistent customer service

Chipotle Corporate REMOTE

CSR / Hire Dynamics

● Answering or making calls to clients to learn about and address their needs, complaints, or other issues with their recent services at one of our local stores.

● Responding efficiently and accurately to calls and e-mails, explaining possible solutions, and ensuring that clients feel supported and valued.

● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

● Building lasting relationships with clients based on trust and reliability.

● Making valuable decisions on compensations, to diffuse angry clients.

● Taking time reading email concerns from clients, and maintain a e-mail relationship with them until they are satisfied.

Carnival Cruise Line REMOTE

Arise.com / Atlanta, GA

● Explaining the cabins and Vacation packages

● Help clients find the best package that best fits their family needs.

● Answering calls and addresses clients needs, complaints, or other issues with products or services.

● Responding efficiently and accurately to callers, explaining possiblesolutions, and ensuring that clients feel supported and valued.

● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as much as needed.

● Building lasting relationships with clients and other call center team members based on trust and reliability.

Office Assistant

American Income Life

● Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

● Provided expert clerical support by handling a wide range of routine and special requests efficiently.

● Made sure that business records were up to date by updating customer information on a regular basis.

● Created budget reports, assisted with bookkeeping, and prepared presentations and proposals.

● Combed through files, records, and other documents in order to gather information in order to respond to requests.

● Was in charge of day-to-day office operations as well as equipment maintenance.

● Prepared detailed expense reports and capital expenditure requests.

● Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.

● Routed incoming calls and faxes and wrote detailed messages to speed up response Education

May 2017

Newton High School

● Graduated with a 3.0 GPA

Contact this candidate