Aleisha Gossom
[Resume]
Hampton, GA, 30228
adwrn8@r.postjobfree.com
Summary
I’ve had training call service in the past 7 years and I’ve WFH for TriWest Health Alliance as a inbound Agent. I've learned every area of call service from the HIPPA to working technology department. I ‘ve also work for Turbo Tax for a season as well, Omni cardholder service and Abbive Assist Agent These are the only job I've work as a call service work from home. Before that I haven’t worked in 7years and prior to the 7years of home and college, I was a owner hairstylist for 15 years which allow me to experience customer service, retail and manage calls.
Education
Opelika High School, Opelika, Alabama
High School Diploma
Graduated - June 1993
Southern Union Community State College, Opelika, Alabama
Certificate of Master Cosmetology
Graduated - May 2000
Fayette Beauty Academy, Fayetteville, Georgia
Diploma of Master Ed of Cosmetology (Instructor)
Graduated - June 2010
Immanuel Baptist Seminary, Sharpsburg, Georgia
Associates of Art in Bible
Graduated - Sept 2017- May 2019
Immanuel Baptist Seminary, Sharpsburg, Georgia
Bachelor's Degree
Graduation - Sept-2020- May 2024
Employment History
Creation Beauty Salon, Opelika, Alabama
Hairstylist October 2001 - December 2003
Owner of the Salon and Stylist -Management
AJMC HAIR CARE SALON,
Fayetteville, Georgia
Hair Stylist January 2004 - August 2012
Owner Celebrity Stylist
Traveled, Workshops, Retail and Customer Service
Computer Skilled/Microsoft
TriWest Healthcare Alliance, Phoenix, Arizona
Inbound/ Nuance Agent
October 2017 – February 2020 PresentJob goal is to take call to data preference for medical appt of Veterans.
Part - time flexible hrs./ own pace contract.
Capital One (Core Agent) inbound/outbound April 28,2020 – June 2020 CSR Part-Time / Job goal were to take calls to help customer and clients with card information and receive payments.
Omni Cardholder Service Agent inbound/outbound June 2020- May 2021 Part-Time Job goal to help service of unemployment.
MY Abbvie Assist Agent/ inbound August 2021-June 2022 Part-time Job goal to help service patients enrollment for Skyrizi, Rinvoq, Humira and Qulipta and also solve problems
Globalpayment February 2023. Job to move fund,dispute fraud specialist spreadsheets using two monitors to navigate through system,knowledge web, policies and resources.
Hobbies & Interests
Family Time, Working out, Travel, Counsel, Mentor, Life Coach etc.
Professional Skills
Customer Service/ Retail/Agent
Counselor
Intermediate
Microsoft Skills
Intermediate
Coach
Educator
Retailer
Intermediate
Languages
English
Native