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Customer Service Energy Analyst

Location:
Oak Lawn, IL
Posted:
April 26, 2023

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Resume:

Maha Ahmed

Traveling consultant

Oak Lawn, IL ***53

adwrmj@r.postjobfree.com

773-***-****

A versatile and skilled sales/marketing professional with excellent hands-on experience in developing and improving sales recruiting professionals/intern students. An assertive case manager with outstanding interpersonal, communications, negotiation and people management skills.communicating with pharmaceutical sales.

#readytowork

Work Experience

Independent Consultant/Energy Analyst Management Trainee Hudson Energy - Chicago, IL

August 2010 to Present

• Advice clients on how to save energy and lower their elev and gas bills also help clients with any Problems they have on their business or with any governmental issues

• And also help clients on how to be on control of their unpredictable rates through the delivery company

• Manage transition from sales to implementation with partners and Shift Wise Operations

• Improve current partner relationships

• Conduct web and in person demos with MSP partners and prospects

• Identify and develop partnerships in new and existing verticals

• Manage contract and fee negotiations with new partners

• Conduct or coordinate MSP partner training on new features and offerings

• Identify opportunities for direct sales through MSP networking Manager / License Passport Agent

USPS

January 2012 to July 2015

• Customer service, advice customers with any questions on how to choose to send their packages.

• Advice the customer the best way to guarantee package arrival. With the lowest cost

• Handle all customers' issues with the mail and delivery problems.

• Handle all bulk mail for the corporate companies that have contract with the post office.(Million dollar office)

• Renew customer's passports.

• Train new employees.

Recruiter /Account Manager

Cook County Hospital - Chicago, IL

July 2008 to August 2010

• Recruit for all new hires from M.D./Nurses

• Evaluate all candidates from previous hire and update all files

• Training all Administrative Assistants for new hires

• Reporting all applicants to the health care system

• Overview of all policies and rules for business administration department

• Report to the director of the hospital

Manager/Supervisor/Team leader/Auditor/Quality Control PBM Graphics Manufacturing Company

July 2007 to June 2008

for 1st, 2nd & 3rd shift

• Supervise 80+ employees per shift

• Overview all production line and the quality control for the products that was printed from the production line

• Audit all employees that work on the forklift and the machines. At the end of the day I write my reports for the 1st shift. Audit all machines and give a report to the company controller

• Maintained documentation of customer requirements and provided training to personnel

• Supervised and conducted performance reviews of all material handling personnel in Assembly

• Interpreted overall organizational directives and applied them to team and individual objectives

• Managed and provided input to management regarding individual team member performance

• Organized and facilitated team meetings

• Conducted presentations and formal training programs

• Monitored and ensured achievement of goals, objectives and timelines Counselor/Program Manager

Advanced Health (UIC)

October 2005 to June 2007

• Worked as counselor for family and their kids that have kind of disability, autistic, mental retardation, behavior problems, or having trouble with the law or substance abuse, or abuse/neglected by the parents/ guardians

• Attend court, school meetings, doctor's family camping with the consequences for appropriate or inappropriate behaviors

• Rewards youth with praise and positive points for practicing and displaying appropriate behavior.

• Counsel one on one.

Group Home Counselor/Manager

Kids Hope United - Lake Villa, IL

August 2000 to October 2005

• Provide services that are language-specific to the needs of Bi lingual clients

• Abide by Code of Conduct and Ethics, all other policies and procedures, and all ethical standards of the professional group to which the individual counselor belongs.

• Provide client intake and assessment services, including social history, mental health assessment, social, community and functional assessments

• Establish and work directly in a counseling relationship with clients individually, couples, families and in groups, as appropriate.

• Develop treatment and rehabilitation plans in cooperation with clients, including reviews and modifications at specified intervals

• Provide case management including providing or arranging for the provision of concrete resources and services needed by the client, advocacy, linkage, support, consultation and follow-up of these services

• Arrange, provide access and follow up for psychiatric services, medication management and other medical services, as needed in conjunction with counseling and case management services

• Perform crisis intervention including crisis assessment, counseling, referral, and follow-up services as needed.

• Make home visits and other field visits to clients.

• Intervene with collateral sources, agencies, bureaucracies, facilities and families on client's behalf including working in ways that will reduce stigma of mental illness and generate more opportunities in society for client participation

• Provide inter-agency recourse brokerage and advocacy on the client's behalf, including consultation and translation as needed

• Work in partnership with the clients' families and significant others, including providing appropriate psycho-education to all family members or others in a client's support system

• Participate in training programs.

• Handle administrative and programmatic responsibilities related to agency mental health programs, especially any program to which s/he is specifically assigned participate in weekly supervision, reporting all case work, especially any information that may be of a critical nature that would require immediate intervention.

• Maintain client charts in a timely fashion, all required paperwork for Human Services,

• Illinois Department of Human Services/Office of Mental Health, United Way and other agency programs

• Paper work includes reporting client data, writing progress notes, and reports and other internal and external reports as necessary.

• Paperwork done in a timely and accurate manner, with specific guidelines followed (e.g., timelines for assessment, reassessment, completing / updating IEPs, daily billing / progress notes on electronic record system and other documentation, etc.)

Counselor/Shift manager

Aunt Martha's Shelter Recruiting Individuals - Bridgeview, IL July 1998 to August 2000

• Full cycle recruiting: sourcing, screening, interviewing and offering

• Maintain daily and weekly in person interview goals

• Source candidates through job boards, advertising responses and innovative recruiting efforts, Heavy cold calling to active and passive candidates

• Manage accounts by working closely with internal team and providing exceptional service to clients

• Work with clients and truly understand their culture. Customize recruiting to meet specific needs

• Matching the skills of candidates to client needs in timely fashion

• Prepare candidates for interviews; assist with resume construction and interview role playing

• Reference &Consult with recruiting team and department leaders on hiring decision President -CEO

US Export Inc - Chicago, IL

February 1993 to March 1997

• Began career as a Sales for the biggest firms in the U.S.A.; promoted into sales within three months for the Middle East and UNCIF in Europe.

• Led the company in sales of leased equipment and supplies.

• Developed and controlled 50% of the market share in two key territories.

• Implemented a new 30-day trial program which led to 30% more placements.

• Trained Retail sales staff in operating, marketing and merchandising products Lead Teacher

Children's World - Lake County

June 1988 to January 1993

-12 Month - 3years

• Having a weekly/daily lesson prepared following all curriculum as provided by the school.

• Responsible for keeping the room organized, displayed with the children's projects and nicely maintained & clean, Doing art work, crafts projects.

• Activities and interacting with the children. With the help of an assistant teacher, play and work with the children making sure they are having a fun day.

• Overseeing the children that they are safe and playing or interacting properly with each other .during the naps for the kids I prepare my boards and write my reports for each child in order to hand out the reports when parents arrive and pick up their children

• Make sure the kids are changed and clean.

• Make sure every child not using other child things. Education

Bachelor's in Marketing

University of Illinois at Chicago - Chicago, IL

February 1989

Bachelor's in Traveling consultant

Computer Science .psychology - Nc / CA / IL

Skills

• database (10+ years)

• Excel (10+ years)

• Excellent Verbal and written Communication skills (10+ years)

• MAC (10+ years)

• Microsoft Excel (10+ years)

• Autism Experience

• Presentation Skills

• Meeting Facilitation

• Direct Sales

• HR Sourcing

• Crisis Intervention

• Account Management

• Computer Networking

• Recruiting

• Social Work

• Program Management

• Office manager experience

• JD Edwards

• Sales

• Upselling

• Microsoft Office

• Supervising experience

• Retail management

• Customer service

• Mentoring

Additional Information

Computer Skills:

PC/MAC word processing, spreadsheets, database, PowerPoint, Microsoft Excel, and Outlook proficiency

Skills:

Excellent Verbal and written Communication skills .Dedicated individuals with the ability to professionally interact and work with employees on all levels of organization. Public Relation, Supervisory experience managing a team closely.



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