VANESSA BOSCHULTE

**** ** ** *******

Ft. Lauderdale, FL 33312

954-***-****

adwrlm@r.postjobfree.com

Skills

PeopleSoft, MS Advantage, INFO Advantage, SAP, Scanner, Fax, Copier, Adding Machine Calculator, Microsoft Word, Excel, PowerPoint, Outlook, understanding and apply rules, regulations, policies, team player and work well under pressure with others. Experience

2006 to Present Broward County

Account Clerk II

Audits and evaluates all receipts; maintains and evaluates all expenditures forms, purchase orders, contracts, DV’s and disbursement orders for compliance with established regulations and policies. Create spreadsheets, Check proper authorization and processes payments to suppliers in compliance with established procedures, ordinances and Florida statutes. Audits invoices, payment packages, vouchers and supporting documentation for completeness and accuracy. Requests statements and invoices from vendors for payment processing. Reviewing vendor statements and working with vendor and County Agency to, resolve payment discrepancies and assist vendor and agencies calls and correspondence. Assist the supervisor with year-end accruals with other projects. 2004 to 2006 Broward County

Library Aide

Assist patrons in locating and identifying requested materials; assist customers in reserving books.

Serve as a resource person for computer terminal operation and for library terminology, policy, and procedures for the branch or unit.

Schedule use of facilities by community groups; county agencies, schedule computer classes and tutoring and assist customers with Microsoft computer software, copier and scan. Resolve sensitive problems with customers such as fines for damaged or overdue materials, issuance of cards.

2004 to 2004 IBill (Career U.S.A)

Customer Service

Responded to inbound service calls in a fast-paced, high-volume call center. Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill. Help with any issues with subscriptions or transactions as canceling, crediting the account, investigated and resolved service issues and/or product problems.

Managed customers’ accounts, performed customer verification and processed applications, orders and requests. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

2003 to 2003 Citrix Systems

Customer Care Representative

Answer inbound calls from resellers, distributors and users of Citrix software programs, follow up with customers via email or phone to resolve any issues with the products. Prepared reports, assist customers with quotes and renewal of licenses, and processed applications. Provide proper documentations needed via email, researched, fax invoices per customer’s request via SAP, updated customer information, and merge documents as needed. Education

Keiser College - Associate Degree in Computer Network Administration Reference:

Available upon request