Service Agent Data Entry
Resume:
Associate Of Science:
Human Resources Administration
Florence Darlington Technical
College
Florence, SC
High School Diploma:
Wilson High School
Florence, SC
*******.**@*****.***
Charlotte, NC 28201
Skills
• Performance Goals
• Team Collaboration
• Attention to Detail
• Multitasking and Organization
• Call Documentation
• Handling Customer Complaints
• Data Processing
Calm and Professional Under
Pressure
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Education
Professional Service Agent with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to customer satisfaction. American Red Cross - Service Agent 3
Remote
03/2018 - 10/2022
WALMART.COM EFulfillment Center - Claims Agent/Virtual Support Remote
08/2016 - 03/2018
April Brockington
Summary
Experience
Demonstrated tenacity and strong persuasion skill with a professional demeanor, willing to adapt personality and blend in the office environment.
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Skillful in interpreting policies and procedures from a customer perspective to develop effective solutions. Adept at mentoring and guiding others while maintaining composure during stressful situations.
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Contact blood donors by telephone using a dialer system to recruit for blood donation and update donor records as needed to record outcome of calls.
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Schedule appointments with positive service to increase donor show rates. Use of appropriate scripting for call with a donor, to ensure a consistent donor experience.
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• Performed monthly leadership roles.
Power Red Liaison - Educate new teammates of requirements, procedure and benefits for Power Red donation.
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Transition Support - Help new hires get acquainted with daily expectations and performances to do well with our team.
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Communication Liaison - Acting POC for teams communications and collaboration.
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• Responded to telephone inquiries from clients, vendors and the public. Processed claims for payment or forwarded to appropriate personnel for further investigation. Corresponded to obtain information or inform of account status or changes.
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Assisted customers with questions • Interacted with customers through live chat
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• Managed customer accounts
Assisted with technical support duties
• Performed data entry for customer information, orders and shipments.
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Handled billing issues and order inquiries
• Emails, inbound calls, and outbound calls
• Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items
daily.
•Responded to telephone inquiries from clients, vendors and the public.
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Mohawk Industries Inc - HR Assistant
Bennettsville, SC
05/2008 - 08/2016
Processed employee status changes, keeping human resources systems and employee records up to date.
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Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and paperwork.
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• Handled communication systems.
Directed clients to appropriate personnel, address concerns, resolve complaints, or answer account-related questions.
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Properly routed agreements, contracts and invoices through the signature process.
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Contact this candidate