JOAN MUOBOGHARE

Clifton Park, New York, ***** 914-***-**** adwrjw@r.postjobfree.com

PROFESSIONAL SUMMARY

Result oriented HR professional with 7+ years’ experience across HR domain areas, driving transformation in employee engagement, talent acquisition and general HR delivery. My ability to lead and support HR people and culture programs will foster cultural integration, increase retention, and accelerate growth. Skills

• My expertise in analytics, specifically gathering, cleaning, analyzing, and presenting data is a great foundation for driving data driven people and culture initiatives.

• Haven applied Agile Talent Acquisition, strong leadership, and design thinking mindset, to achieve great progress across several projects, I believe I can consolidate on these skills to accelerate transformation.

• My strategic thinking, customer service skills, exceptional communication skills, program management proficiency, events management expertise, and stakeholder management skills allows me to bring a unique perspective to the table.

• Finally, my ability to lead and manage teams effectively using key business tools such as Box, Trello, Mural, Slack, and Microsoft Office, shows my capability to drive business outcomes, support the growth of your organization, and emerge as a successful HR leader in this exciting new era. Find my digital credentials on Credly at https://credly.com/users/joan-muoboghare WORK HISTORY

Talent Acquisition Onboarding Partner 07/2021 to date IBM – New York

• Analyze NPS data, to identify and present critical areas for improvement in the onboarding process and provide actionable recommendations. This has led to 40% reduction in onboarding pain points for managers and employees.

• Enable managers to process HRIS transactions in Brassring and ensure compliance with US employment and labor laws for E-verify on Employment Eligibility Verification.

• Facilitate, review and audit global and local new hire paperwork to meet work authorization requirements. Achieved 91% completion rate in supporting an I-9 recertification project.

• Designed and executed onboarding programs that has improved Hiring Managers support and engagement by 95%.

• Collaborated effectively with stakeholders across the wider HR and other business unit to support the recruitment and onboarding process, fostering stronger relationships, and ultimately increasing the Hiring Manager Net Promoter Score (NPS) by 10 points.

• Increased stakeholder engagement with Slack by 40% after introducing Slack Block-Kit Builder to improve communication and productivity.

• Applied Agile methodology and Design Thinking to drive various projects and initiatives focused on making New Hire and Hiring Manager experience a welcoming, diverse, equitable, and supportive experience for all.

• Partner with Talent Acquisition (US) Process Excellence team and Onboarding Design team to review and update start at IBM station for hiring managers, improving the quality of new hire experience.

Employment Skills Coordinator, 03/2021 – 07/2021

AHRC – New York

Resource and Skills Deployment:

• Partner with stakeholders to assign talents with required skills to jobs and projects. Lead talent development showcases to identify unique skills and accelerate skills acquisition for participants that align with jobs that fit their skills

• Managed daily enablement sessions to help participants develop financial management skills, employment skills, and other adaptive skills. Strategic Collaboration:

• Developed employment opportunities for participants, followed up on job leads and supported them to seek and maintain employment

• Developed and maintained ongoing relationships with individuals, employers, service coordinators, families, day programs and more. Human Resources/Onboarding Coordinator (Volunteer), 06/2020 – 03/2021 DoinGud (FightPandemics) – New York (Remote)

• Led the onboarding program using HR Cloud, Notion, and other HR and onboarding software to facilitate the integration of volunteers into DoinGud’s systems, processes, tools, and workstreams.

• Implemented talent attraction strategies to attract potential volunteers across job boards and worked with key stakeholders to design job descriptions that met required needs.

• Managed data analytics and handled other data driven HR projects in support of DoinGud HR strategy.

Benefits Reverification Specialist, 11/2020 – 02/2021 TalentBridge – New York

• Supported physicians’ offices to verify patients' benefits and ensured accurate insurance eligibility, coverage, and benefits information was obtained and documented.

• Triaged cases with missing information to appropriate program associates. Verified patient-specific benefits, and documented specifics for various payer plans including patient coverage, cost share, and access/provider options.

• Identified coverage restrictions and details on how to expedite patient access. Initiated/documented the prior authorization process or claims appeals and reported reimbursement trends or delays to management. Human Resources/Administrative Officer, 07/2015 - 09/2016 Chemstar Group – Lagos

• Prioritize operational strategy related to talent development, skills demand, and project alignment.

• Support other key HR functions such as recruitment, employee training and development, HR research, and development, employee performance management, compensation, and benefits

• Lead the implementation and delivery of HR-related documentation, time- tracking, employment, credential verification, and Retirement Savings Account

(RSA).

Administrative Officer, 02/2014 - 05/2014

Bell Oil and Gas – Lagos

• Principal administrative contact and liaison with internal and external constituencies.

• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities.

Psychologist, 07/2012 - 06/2013

State Specialist Hospital – Akure

• Scheduled regular patient appointments and new patient consultations and provided adult antiretroviral drug adherence counseling for HIV patients.

• Led placement of abandoned children and babies, in government charity homes and spearheaded sourcing of funds for patients unable to pay their medical bills after evaluating patients' goals, as well as mental and practical conditions. EDUCATION

Master of Science: (M.Sc.) Industrial and Organizational Psychology [University of Lagos] - 02/2015

Bachelor of Science: Psychology, [Ambrose Alli University] - 12/2011

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