Front Desk Sales Associate

Anastasia M Cook

**** ******* ******** ****

Harper’s Ferry, Iowa 52146

M: 608-***-****

**************@*****.***

Skills

I am an outgoing and detail-oriented person. I am able to handle multiple responsibilities simultaneously while providing exceptional customer service. I have been known to past guests(customers) to be a reliable and friendly Front Desk Guest Services Representative Cashier and even bartender. I am able to quickly learn and master new concepts and skills. I enjoy being passionate about helping customers and creating a satisfying experience with the correct knowledge to steer customers to the products and services that they are looking for. Upbeat and flexible cashier with 2+ years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. I am a service-focused, professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. I feel that I have proven myself to be a high-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently and in a team environment.I am a very friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Hand dusted and wiped clean hotel furniture, fixtures and window sills . Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Keep utility sink rooms in clean, neat and orderly condition. Replenished guest supplies and amenities. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Stocked room attendant carts with supplies. Removed trash and dirty linens from room attendant carts .Swept and vacuumed floors, hallways and stairwells. Replenished hotel amenities such as drinking glasses and writing supplies. Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales. Resolved guest complaints. Handled guest complaints, maintaining a positive dining experience for all hotel patrons. Enforced safety procedures in accordance with facility policies and government regulations. .Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability .Recommended top dining and entertainment options for guests in the Prairie Du Chien area. Answered department telephone calls within 3 or less rings, using correct salutations and telephone etiquette. Monitored room availability using room master, Sky Touch and WinPm systems. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manners. Fostered strong working relationships with all hotel departments. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when Guests reported problems. Improved customer service ratings through Trip Advisor for both The Cobblestone Inn and Suites, Microtel and the Windsor. 2

Greeted and registered guests and issued room keys. Monitored room availability using the checkout process. Delivered requested items to guests' rooms. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner. Fostered strong working relationships with all hotel departments. Swept and damp-mopped private stairways and hallways. Removed fingermarks and smudges from vertical surfaces, including doors, frames and glass partitions. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems.Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Keeping restrooms in clean, neat and orderly condition. Set up and cleaned both breakfast and evening snacks. Supplied guests with extra towels and toiletries when requested. Informed management when supplies were low. Replenished guest supplies and amenities. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Stocked room attendant carts with supplies. Removed trash and dirty linens from room attendant carts. Swept and vacuumed floors, hallways and stairwells. Delivered special request items such as cribs to guest rooms. Replenished hotel amenities such as drinking glasses and writing supplies. Cleaned rooms to the satisfaction of all clients. Front desk guest representative.

Made reservations for future guests, checked guests in and out of rooms and provided pertinent information regarding the upcoming and ongoing events in the driftless region area, I was required to clean and prepare rooms

(6-10) along with general cleaning and laundry duties, preparing coffee and breakfast at appropriate times during my shifts, manning the front desk and assisting guests. WinPM. Processed credit card transactions during the McDonald’s Prairie Du Chien, Wisconsin- Order processor.2015-16

Greeted customers face to face or in drive-thru. Placed and filled orders, general cleaning and restocking duties. Eastern Iowa Grain Inspection Davenport, Iowa (current job) Licensed grain sampler Collect grain samples and observe loading of grain onto barges after inspections have taken place. This procedure is done while wearing the proper PPE gear recommended by OSHA and the Superintendent of the operating facilities. This is my current position working Monday through Friday 8am-5pm with double time on holidays and Sundays. Full benefits and 401K package. I am currently laid off until the river opens back up. Experience

Academy Sports and Outdoors, Weslaco, Texas 2011-13 Front line cashier

Frontier Motel Marquette, Iowa- Housekeeper 2014

Cobblestone Inn and Suites Marquette, Iowa - Front Desk Guest Representative 2014-2015

Windsor Place Inn Prairie Du Chien, WI 2016-2017

Microtel Inn and Suites Prairie Du Chien, Wisconsin- Front Desk Guest Representative 2015

Volunteer at Bargain Boutique Prairie du chien WI casher and sorting 2018-2020

3

Education

I have received my high school diploma and I have also taken some college courses. I currently hold a grain samplers license.

Employment References

Academy Sports and Outdoors Weslaco, TX 956-***-**** Frontier Motel Marquette, IA 563-***-**** (Point of contact Todd and Sally Kann) Cobblestone Inn and Suites 563-***-****

Microtel Inn and Suites 608-***-**** (Point of contact Kara G) Personal References

Robbie V. 563-***-****

Troy G. 608-***-****

Vinnie M 608-***-****

Melissa D 319-***-****

Last updated 03/02/22

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