Jeffrey D. Masek

Address: St. Louis, MO Mobile: 314-***-****

Email: adwrj5@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/jeffmasek/

Resident District Manager

QUALIFICATIONS PROFILE

Versatile and innovative professional with extensive functional experience within multiple food-service operations. Analytical strategist skilled in successfully implementing processes that enhance growth and performance of team engagement. With a high level of self-awareness, open communication and receptivity to change, skilled at building productive and diverse teams to improve guest satisfaction and drive performance. Proven record of leading complex projects from inception through implementation. Developed exceptional client relationships within all levels of client’s organization, project stakeholders and business partners including the use of compromise, persuasion, integrity, energy, and diplomacy. Served as liaison for all corporate/division leadership, regional personnel and local teams.

CORE COMPETENCIES

Multi-Unit Management

Inventory/Asset Controls

Strategic Leadership

Financial Acumen

Regional Development & Support

Project Management

Contract Mgt/Negotiations

Client Satisfaction

PROFESSIONAL EXPERIENCE

BON APPETIT MANAGEMENT COMPANY Palo Alto, CA 11/18 to 01/20

Resident District Manager

Based in St. Louis MO. Provided hands on leadership for 25 Concessions, Resident Dining, Catering and Contracted Vendor operations with $27M in managed volume. Financial responsibility for multiple food-service operations on the higher education Campuses at Washington University.

Lead and motivate the management team of 40 department leaders accountable for managing dining operations with effective hiring, training and development for a team.

Professionally prepared presented client business reports including unit financial management, marketing objectives, pricing, menu development and Resident Dining initiatives

Nurtured a culinary culture driven to create food that is alive with flavor and nutrition prepared from scratch, using authentic ingredients and with a commitment to socially responsible practices for the well-being of our guests, communities and the environment

Achieved the national ranking of 3rd best for higher education dining experience in the Princeton review.

New grab and go retail merchandise presentation, improving visual cues and driving incremental sales.

Implemented innovative key projects and consistent programs to positively impact associate engagement and business operations to ensure the fulfillment of all contract commitments.

Reorganized safety committee and risk management on site practices, reducing loss rates YoY. Leadership focus on personal and food safety and sanitation

Ability to work on a team that facilitated the completion of tasks for the development, implementation in the execution of Parkside Café; an innovative café in a cashier-less retail service environment.

SO HOSPITALITY GROUP St. Louis, MO 11/17 to 11/18

District Manager

Oversaw and directly planned brand strategies, with owner, to define and deliver the purpose, requirements and desired results of company programs. Multi-unit responsibilities for casual dining and catering operations in St. Louis and Kansas City MO.

Developed financial reporting tools and continuing education for business leaders to better hold direct reports accountable for budgets and spending.

Oversite for new team member selection, training, development, retention and separation processes.

LEVY RESTAURANTS Chicago, IL. 11/96 to 11/15

Regional Manager of Business Operations, 01/12 - 11/15

Situated in St. Louis MO. Working directly with a Division VP, I oversaw and had success in managing full venue business functions across seven business locations, located in three states, through hands on leadership and development of 100 managers and more than 3K. Operational platforms included Concessions, Full-Service Restaurants and Catering events. Provided articulate ideas, thoughts and opinions, strategic direction and primary support for the team of area directors.

Ability to leverage business trends and metrics to drive performance. Delivered $50M in top-line sales and increased sales objectives by 5.5% through targeted, planned strategies and sales tactics.

Successful in effectively training and developing “build the bench” programs by strong leadership skills. Mentor of positions in the region by facilitating group involvement in training, coaching, development to ensure a high level if engagement and success resulting in enhance growth and performance of front-line hourly employees and managers at all levels. Administered team member cross-training to expand internal efficiencies, focus on diverse teams, and advancement for growth resulting in the highest promotion rate in the company.

Analyzed food and beverage cost controls to assess and improve operational and financial performance.

Conducted reviews of excellence and company core values in guest satisfaction, product quality and cost analysis. Developed required plans that demonstrate a pathway to meet the desired results or ensure fulfillment of all contract commitments.

Recognized for success in managing excellence at a multi-unit regional level for the best safety and sanitation programs from 2012 to 2015.

Successful experience managing union employees. Oversaw conflict management with local union contract negotiating, meditation and the diplomacy of those relationships..

Earned multiple recognitions including the Levy Restaurants Manager of the Quarter, the Five Star Safety Award and the Shining Star Award for contributions in the local community to cultivate relationships with community leaders and organizations to ensure strong connections.

Lead and motivate the management team Recognized over multiple years of leadership with Levy’s President’s Award-highest honors and best in class for business achievements by maintaining company values and culture to ensure company growth.

Ensure the fulfillment of all contract commitments in a collaboration with the varied levels of client departments in the design, development, and implementation of key projects to provide a $2M full redesign of the Concessions point-of-sale locations, within the America’s Center Complex in St. Louis, MO, with positive impact to the operation.

Experience With:

Annual Business Planning – Metric Management - Financial Accountability – Computer Skills

Interpersonal Skills – Food and Labor Cost Control – talent management - New Store Openings

Team Motivation – Delegation & Follow up – food and beverage cost controls

PRIOR EMPLOYMENT DETAILS

Real Estate Sales-Berkshire Hathaway HomeServices Select properties - current

Managing Partner/CFO-JAMD Inc

Benefit Sales and programing-Colonial Life Insurance

Director of Business Operations and General Manger-Levy Restaurants – multi-location

EDUCATION

General Courses-Diploma

GREEN LAKE HIGH SCHOOL

General Business Courses

UNIVERSITY OF WISCONSIN – OSHKOSH

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