Mail Clerk Sorter

Shantelle Sifford

Charlotte, NC

adwrh3@r.postjobfree.com

919-***-****

To obtain a challenging position where my acquired skills and education will be utilized toward growth and advancement, in a results-oriented company that seeks ambitious and career conscious people. Work Experience

Process Operator

BB&T now Truist Bank - Charlotte, NC

October 2019 to Present

• Receive and sort incoming mail daily

• Scan incoming priority, express, certified, and FEDEX packages as required

• Efficiently operate the automated MPS40 mail sorter

• Assist in researching and identifying the root cause regarding errors in the mailroom

• Meet mail-out deadlines including reviewing rejects before mail-out

• Set-up mail bins for mailroom incoming and outgoing accounts

• Sort and stage completed lockbox batches into the correct Client mail-out bin

• Insure that proper mail-out labels are printed and maintained

• Monitor mail deliveries from the post office and courier pick-ups for timeliness

• Ensure all required reports are completed daily

• Perform basic cleaning and routine maintenance on assigned equipment

• Escalate service issues to management as needed

• Interacts with management and staff to ensure Service Level Agreements are achieved

• Training and Cross training others as needed

• Additional duties as assigned

Customer Service

Jackson Hewitt Tax Service - Charlotte, NC

January 2010 to Present

Responsible for receiving and processing high volume of inbound calls

- Handing out checks, verify ID

- Filing tax records

- Setting appointments

- Consistently met all team productivity goals.

- Data Entry 10 key

Customer Service

Spherion Staffing Services Custom Service - Charlotte, NC June 2005 to September 2008

- Nationwide Insurance

- filling

- customer service

- data entry/10 key

- answering incoming calls

Mail Clerk

Wachovia - Charlotte, NC

November 2000 to April 2005

with daily job duties

- Scanned various mail documents

- Processed ingoing and outgoing mail

- Handled incoming Customer Service calls

Education

West Charlotte Senior High School

1999

Skills

• Energetic, enthusiastic, dependable, accountable Ability to meet targeted goals/deadlines, excellent communication and organizational skills Knowledge of conventional FHA/VA loans Knowledge of standard loan ratios

• LTV

• CLTV and DTI Alpha/Numeric 10-key-11

• 000 Knowledge of Microsoft- Word

• Excel

• Power Point

• Outlook

• People Soft

• Lotus

• etc. KXT/OPEX machines

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