Title Clerk Service Consultant
Resume:
Isamar C. Tu
Rosenberg, TX *****
adwrh0@r.postjobfree.com
PROFILE
Ability to lead, train and maintain an enthusiastic productive staff, proven skills to draw out potential. Strong analytical planning skills combined with the ability to coordinate the efforts of many to meet company goals. Self-motivated, productive, and organized.
EDUCATION
Currently enrolled in the Business Management program at Bauer College of Business with a minor in finance
Anticipated graduation Dec 2023
Lone Star community college – Houston, TX
Associates of Science Degree - Fall 2013
SKILLS
Bilingual – English & Spanish
Extremely Proficient in the following:
•Excel
•PowerPoint
•Word
•Excede
•Quickbooks
•RTS Titling
•Procede
•Dealer Socket
•CRM (Custom Relationship Management)
•IDS (Integrated Dealer Systems)
•CDK/ADP (Automatic Data Processing)
•WSA (Wireless Service Advisor)
•MPI (Multi Point Inspection)
•TIS (Technical Information System)
•BAAN Enterprise Resource Planning Software
SAP Accounting Software
* Volunteer at Grace and Power church children’s ministry, director of Vacation Bible School.
Since 2009- present
Employment History
From To
October/17 Present
Liebherr USA, Co.
Repair Shop Administrative Specialist
Responsible for pulling all drawings, parts lists, parts pricing and labor rates to calculate and generate projects in BaaN once crane inspection has been completed.
Generates offers for customers specifying repairs to be performed.
Obtains purchase orders from customers for work to be performed.
Orders all parts and supplies required for contracted repairs.
Responsible for all shipping and receiving of parts and supplies for contracted repairs.
Coordinate parts and materials availability to ensure timely delivery and readiness for contracted work to be performed.
Responsible for all administration of labor sheets for contracted work
Once work has been completed, calculates all labor costs, parts used during repairs, consumables used during repair, third party expenses (such as outside welders, etc.), etc. and generates invoice for customer to ensure payment.
Track the status of the parts.
Receives the parts in the Baan System once they have been checked by the warehouse.
Works closely with the Repair Shop Supervisor pertaining to parts used for a repair.
Returns unused parts back to the main warehouse.
Maintains track of inventory on UPA warehouse
Set up approved vendors with subcontracting tasks in the system.
Create subcontracting purchase orders.
Create parts replenishments when needed.
Assist with arranging transportation and logistics as needed for the repair shop.
Submit purchase requests.
Communicate closely with the parts representatives in the factory.
Enter technician time for machine projects.
Create work report details.
Create end of month reports, including billable vs non-billable hours
Keep track of open and closed projects monthly
Coordinate accounts payable to ensure factory invoices for parts are accurate.
Key user for production
April/17 Sept/17
Sterling McCall Lexus
Service Consultant
Set appointments for clients and properly document client concerns.
Greet clients on the service drive and confirm client concerns.
Document current vehicle damage to minimize liability.
Review vehicle service history and recommend additional maintenance items based on the manufacturer's specifications.
Coordinate with technicians and the parts department to complete necessary repairs or maintenance.
Provide accurate estimates for repairs.
Efficiently handle over 25 clients daily.
Possess knowledge of basic vehicle mechanics.
Call in and process warranty claims as needed.
Maintain a high level of customer service satisfaction.
Mar/14 April/17
Holiday World of Katy
Delivery Coordinator/ Warranty Manager
Supervising a team of 6 consisting of 4 timekeepers and 2 scanning specialists
Review and revise all coded repairs for accurate stories, parts and time punches to prepare them for proper submission and reimbursement.
Credit or debit technician for mission or overlap labor.
Train the booking team on how to code repairs correctly. Coach them not to repeat errors and keep them up to date with the latest compliance and news update changes.
Ensure all technical repairs are followed according to manufacturer guidelines.
Assessing all repairs to avoid submitting repeat concerns due to possible technician misdiagnosis.
Training technicians to write stories and punch on repairs properly as well as teaching them to stay compliant.
Creating processes and procedures within the department to help the technicians and bookers be more efficient to ensure proper invoicing prior to customer pickup.
Take pictures of warranty problems and submit to manufacturer.
Reviewing the warranty report and reconciling the warranty accounting schedule.
Prepare welcome package for sold units.
Perform complete walk thru on sold units.
Introduce customers to their respective advisor and technician.
Address any concerns or problems after delivery inspection.
Help the rest of the team in service advising, receptionist work, internal advisor work.
Create internal work orders for new incoming units.
Ensure that delivery units are on walk line on time.
Administer customer surveys.
Create a relationship with the manufacture representatives.
Lead warranty team to record collection rates of 93%
Dec/06 Mar/14
Mossy Nissan, Houston, TX
Service advisor/ Assistant Service Manager
Served customers on several different platforms, worked directly with technicians to maintain the highest repair/maintenance standards, and managed the shop schedule as well as the meeting of repair/ maintenance deadlines.
•Created clear and concise work orders, completely describing the customers’ concerns, and vehicle operational symptoms.
•Assisted customers by answering questions and helping resolve basic customer concerns over the phone, preparing written and vocal repair quotes, scheduled appointments, and efficiently met repair/maintenance deadlines.
•Follow up with customers after the vehicle leaves the dealership.
•Dispatch work to shop Forman.
•Worked directly with and oversaw repair work being performed to provide help as well as job quality control.
•Coordinated courtesy rides, to and from the dealership, as well as delivery with dealership courtesy drivers.
•Prepared month-end sales report with profit and loss
•Finalized repair orders.
Business Development Center Manager
Create development plans and forecast sales targets and growth projections.
Identify market opportunities through meetings and networking.
Prepare financial projections and sales targets.
Schedule reservations.
Follow-up calls after customer service experience.
Conduct interviews.
Develop new methods to improve our over the phone sales.
Develop templates to follow up with customers.
Respond to emails.
Accounts Payable/ Accounts Receivable
Posted receipts to appropriate general ledger accounts.
Monitored payments due from clients and promptly contacted clients with past-due payments.
Reconcile discrepancies between the accounts receivable general ledger account and accounts receivable trial balance account.
Researched and resolved accounts payable discrepancies.
Balanced monthly general ledger accounts to accurately record cost and month-end accruals.
Reconciled vendor statements and handled payment complaints or discrepancies.
Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
Performed accounts receivable duties including invoicing, researching chargebacks, and reconciliations.
Liaised with vendors to order and maintain inventory of office supplies.
Oversaw inventory and office supply purchases.
Reconciled company bank, credit card and line of credit accounts.
Managed and responded to all correspondence and inquiries from customers and vendors.
Finance Department Specialist
Reviewed credit and loan applications.
Verified customers information including income information and signatures.
Prepared monthly and quarterly financial reports.
Assisted sales staff in determining available financing options.
Kept chargebacks at an acceptable level without sacrificing on quality.
Evaluated all payoff balances.
Negotiated financing and credit terms with customers.
Sold extended warranty, maintenance plans and GAP insurance.
Title Clerk
Perform Titling and vehicle registration.
Perform Payoff procedures for vehicles.
Perform billing duties.
Ensure all state paperwork was filled out properly.
Receptionist
Served visitors by greeting, welcoming, and directing them appropriately.
Paged respective personnel of visitor arrival.
Issued registration temp tags to sold vehicles.
Help maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor log
Warranty Specialist
Review customer claim
Organizing and maintaining customer and service records
Audit warranty work performed to send to corporate.
Maintain good relationships with clients.
Negotiate on behalf of customers and the organization.
Gather parts invoices and technician time sheets.
Revise time sheet and stories for accuracy
Service Booker
Clock technicians in and out of jobs
Create the invoice for the customers
Finalize invoice after payment
Add time to the technician tickets
Add appropriate bill codes
Get file ready for warranty, internal department
Cashier
Receive money from customers and perform credit card transactions.
Balance drawers and perform closeout reports
References Available Upon Request
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