Records Clerk Service Agent
Resume:
Danah L. Williams
*********.*.********@*****.***
Work Experience:
Direct Interaction August 2020-March 2022
Customer Service Agent
●The majority of our work is based on making and/or receiving customer calls via our internet phone system routed to your computer.
●Troubleshoot and fix computer-related problems
●Quickly identify issues and resolve problems
●Maintain the new training schedule to give claimants accurate information
Alma Health Skilled Services September 2019-August 2020
Services Coordinator
●Maintain a high degree of professionalism and adhere to regulations regarding consumer confidentiality at all times.
●Assist with maintaining an accurate and current filing system for each consumer. ● Handle an expanding caseload.
●Manage services via Waiver agencies and ensure that consumers receives appropriate services accordingly.
●Perform varying office duties, including but not limited to, answering multi-line phones, faxing, copying, e-mailing.
●Prioritize schedule to effectively handle evolving issues and tasks.
●Communicate the needs of the consumer to provide agencies in a timely and effective manner.
●Respond to all consumer needs, complaints, issues, etc...
●Other duties as assigned by the Administrator and/or Service Coordinator or as needed for the implementation of new OLTL codes, systems and updates.
Aline Staffing September 2018-December 2018
Benefit Verification Rep.
●Verify insurance coverage for both new and existing patients in order to process patient prescription orders in a timely manner.
●Demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.
●Understanding of insurance carriers and concepts including drug cards, major medical benefits, and per diem coverage as well as knowledge of government and patient assistance programs.
●Knowledge of Medicare, Medicaid, and third party vendors plus.
●Contacted physician offices for procedure and medication authorizations as needed.
Above and Beyond July2016-May 2018
Service Coordinator
●Maintain a high degree of professionalism and adhere to regulations regarding consumer confidentiality at all times.
●Assist with maintaining an accurate and current filing system for each consumer. ● Handle an expanding caseload.
●Manage services via Waiver agencies and ensure that consumers receives appropriate services accordingly.
●Perform varying office duties, including but not limited to, answering multi-line phones, faxing, copying, e-mailing.
●Prioritize schedule to effectively handle evolving issues and tasks.
●Communicate the needs of the consumer to providing agencies in a timely and effective manner.
●Respond to all consumer needs, complaints, issues, etc...
●Other duties as assigned by the Administrator and/or Service Coordinator or as needed for the implementation of new OLTL codes, systems and updates.
UnitedHealth Group March 2016- June 2016
Customer Service Representative
●Resolve problems by clarifying issues through researching and exploring answers and alternative solutions
●Transfer calls as necessary to the appropriate personnel
●Identify, research, and resolve customer issues using the proprietary system
ADL Services for Home Health Care April 2013 – January 2015
Service Coordinator
●Provides the day-to-day service coordination for clients
●Provides general service management which includes intake and referrals
●Keeps the case management and provider agency current with the progress of the individual
●Monitors the ongoing provision of services from community agencies
United Health Care System November 2011 – November 2012
CHIP Outreach Representative
●Assists in setting up, obtaining materials and supplies for exhibits and meeting with community
●Collaborates with the Internal Sales staff, along with Brokers/outside sales reps; establish success events/relationships that turn into Qualified Lead Generation
●Enters in all events properly into main databases for reporting/tracking
●Supports health education activities programs
●Exceeds monthly Qualified Lead goals set for each month
●
Manchester Bidwell August 2011 – October 2011
Receptionist
(Temporary Position)
●Answering incoming calls on multi-line telephone system
●Answer visitors' inquiries about company products and services
●Greeting staff, students, and persons entering organization
Gwen’s Girls December 2009 – October 2010 Counselor I
●Provided a safe and healthy environment as a role model
●Supervised residents with daily living routines and provided crisis intervention
●Provided transportation for residents errands
●Implemented therapeutic intervention as established in treatment plan
●Worked cooperatively with staff to assist in implementing individualized service plans to assist participants build skills and reach program goals
●Performed resident assessments and scheduled individual and group counseling sessions
Diversity Business Resources Center (DBRC) June 2008 - February 2009
Administrative Assistant
●Organized letters, reports and emails for clients
●Maintained director’s calendar and adjusted appointments as necessary
●Communicated with management, organizations, and clients with confidential material
University of Pittsburgh Physicians August 2004 – October 2006
Medical Records Clerk
●Pulled charts for scheduled appointments storage
●Entered patient’s information into database and documented fees to be billed
UPMC Temporary Services December 2003 – August 2004
Medical Assistant / Medical Records Clerk
●Pulled, filed, and created patient’s charts
●Scheduled appointments on the EPIC system
●Answered multi-line phone system
Education:
Median Allied Health Career, 1997 - Pittsburgh, PA Associates Degree in Medical Technology
Point Park University, 2010 - Pittsburgh, PA Bachelor’s Degree in Business
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