KAREN WOODSON

* **** *****

Capitol Heights MD **743

301-***-****

adwreg@r.postjobfree.com

WORK EXPERIENCE:

Customer Service Coordinator, Interior Logic Group (ILG). Capitol Heights, Md., August 2013-January 2023

Compile schedules and orders, such as personnel assignments, workflow and maintenance and repair.

Maintain files such as product warranties, maintenance records, and cost reports.

Resolve customer complaints

Handle homeowners and requests as needed

Diffuse difficult buyers and situations

Inspect and diagnose product and installation issues Work with all departments within the company to minimize issues arising in service

Oversee claims and the claims process with vendors

Billing within service department quote prices, cost analysis, initiate billing

Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items

Work with all departments within the company to minimize issues arising in service

Answers customer questions, investigates issues and corrects errors, following established procedures

Cashier/Sub Shop CSR, Wegmans, Landover, Md., October 2010-January 2023

Providing incredible customer service by engaging customers in conversation using effective communication skills such as direct eye contact and a smile to build a rapport based on trust and satisfaction

Performing all steps in the checkout process including scanning and bagging items at a rate that meets store requirements, accepting and processing different forms of payment and making accurate change to ensure no overages or shortages of money

Performing proper bagging techniques to ensure products arrive at their destination in the condition they left the store. This includes practicing food safety techniques by bagging food and non-food items separately, correct product placement and other safety techniques demonstrated during cashier training

Production Team Leader, G & K Services, Laurel, Md., June 2010-August 2013

Oversee the production team to make sure the uniforms are pulled and orders are prepped for the next five days

Order emblems thru World Emblem

Supervise and assist the production team with the next day orders to be loaded on trucks

Supervise pull and restocking team to have work completed in a timely manner

Order uniforms from other locations for shortages

Handle sizing kits for sales reps

Installation Coordinator, The Matworks, Beltsville, Md., May 2007-April 2009

Responsible for coordinating communication between installers, field supervisors, customers, vendors and the office

Providing administrative services and support for ensuring the accurate and timely completion of projects

Schedule installations for retail commercial mats for all states on the west of the Mississippi such as Wal-Mart, Walgreen’s, Winkos, Safeway Food

Overall responsibility of providing accurate and timely processing of installer payroll

Responsible for providing customers with high quality, professional customer service and act as an extension of the customer within The Matworks

Assists customers on all issues, acts as a liaison between the customer and The Matworks personnel, answers questions, offers solutions, and researches issues in a timely and positive manner.

Scheduler, CTI Formerly Floors Inc., Landover, Md., 1992-2007

Schedule service in homes that are currently occupied by the homeowner.

Review and distribute work schedules

Assure that the work orders are correct

Verify and provide Warehouse Associates with the pick-tickets to pull material

Provide Installers with the correct work-order and explain work instructions

Assure Installers are processed quickly and efficiently so that they are able to get out the door and to the job site early

When dispatch is complete in the morning, process dispatches/pick-tickets in the computer system to adjust inventory

Help with the daily material lookup for Scheduling - assure materials on hand 2 days before start dates and alert all parties if not

Help to compile schedules and orders, such as workflow

Ensure data entries are complete, accurate and up-to-date

Escalate/drive short or backorder materials through Purchasing. Proactively status and field management so that the scheduling can be re-adjusted

Help to track reasons for scheduling changes, maintaining metrics and status. Maintain builder-specific metrics

Help to complete status reports and materials inventory, maintaining material back order metrics and status. Proactively message to appropriate parties.

Troubleshoot and resolve customer complaints

Using Builder schedules, identify and assign installers to work orders

Coordinate expected arrival dates/times for purchases of materials, supplies and services

Acting Production Manager, CTI. Landover, Md., 1998-2006

Accountable for direct supervision of the work activities of others in the absence of the production manager.

Coordinate job orders with purchasing, marketing and customer service teams

Review production and operating reports and resolve operational, manufacturing and maintenance issues that affect quality, cost and on time performance

Overall responsibility for all homeowner walk-through including scheduling, supervision, and participation.

Prepare, maintain, and monitor the construction schedule in order to complete assigned community on time

Manage performance of scheduling department employees; maintain employee records and work habits

Order Writer, Floors Inc., Landover, Md., 1990-1992

Provide customer service to Home Depot Customers via telephone.

Responsible for writing orders and quotes for customers and contractors for will call or delivery; obtains a detailed list of the items and verifies these items are in stock

Contacts scheduling department to ensure order is processed and/or pulled.

Acts as internal resource, supplying product or project application expertise

SKLLS:

Strong work ethic and willingness to take ownership for wide-ranging responsibilities; ability to perform under deadline pressure

Proficient in Microsoft Office 1997-2003 (Word, Outlook)

Skillful in using the Internet Explorer

Persistence, resourcefulness, drive and ability to work proactively

20+ years’ experience using FMS Computer system

EDUCATION: Theodore Roosevelt High School

Washington, DC 20707 Graduated May 1975

HONORS AND AWARDS:

Ryan Homes Top Performance Recognition Award

Toll Brothers Quality Assurance Inspection Award

REFERENCES: Available upon request

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