Xavier E. Muy

Lake Grove, NY ***** 631-***-**** adwred@r.postjobfree.com LinkedIn Profile

VICE PRESIDENT OPERATIONS

Dynamic and participative professional with over 20 years of operations management experience in Distribution and Consumer Products Industries, both Unionized and Nonunion facilities. Keenly skilled in direct oversight of multiple departments like Warehouse/Distribution, Customer Service, and Human Resources. Provides expertise in process improvements, and operational metrics. Solid practice in leading and transforming high-potential Union and Nonunion staff into outstanding leaders. Proactively evaluates and analyzes trends impacting business operations, determines improvement opportunities, and initiates effective improvement strategies by collaborating with stakeholders. Bilingual and Fluent in English and Spanish.

Core Competencies:

Management

Warehouse/Distribution

Unionized Staff Experience

Key Performance Indicators / KPI

Excellent Problem-Solving

ERP System Implementation

Warehouse Management Systems

Ecommerce Business Distribution

Organizational Skills

Superb Communication Skills

Service-Oriented Manner

Excellent Interpersonal Skills

ACCOMPLISHMENTS

Increase sales and operational growth in all 10 USA branches by 20% in 2020 -2021

Implemented Salesforce CRM Integration with Acumatica ERP System, which contributed to 20% sales growth

Centralized ENS Security branches to five major distribution centers in San Francisco, Huston, Miami, Chicago, and Plainview. Took charge of managing local distributions in Dallas, Los Angeles, Brooklyn, and College Point, NY. Also, provided local will-calls and emergency deliveries, ensuring reduce cost and promoted product going out of shelf life. These changes greatly minimized shrinkage, damage, and loss.

Designed and rolled out KPIs in operations, which increased performance efficiency and accountability.

Collaborated with the Accounting team to create company-wide budgets to ensure efficient management. This resulted in branch growth and minimized the loss.

Instrumental in streamlining standards and compliance to follow State Unemployment Insurance (SUI) in all 10 branches of the company.

Collaborated with Customs to authorize permits to allow Rio Grande Foods to haul released containers delivered from overseas to their destination.

Remapped Fleet Distribution process and security by installing GPS security allowing for efficient route tracking and cost reduction.

Implemented Paychex HRIS streamlining HR functions creating efficiency by converting a manual process to an automated one.

Implemented WMS allowing for Warehouse efficiency and labor cost reductions.

CORPORATE AWARDS & RECOGNITION

Growth in operations and branches by 20% company-wide. Team building (developed 5 employees to management roles within 5 months. Branches they manage are excelling sales and operational growth.) 2020-2021

Distribution Efficiency roll and On-time-delivery (OTD) .5% error rate (Company was at .35% error rate). 2016- 2018

Team Building and employee development (Coach of the Year 2014, 2015,2016).

Customer Satisfaction improvement by 40%, 2015.

PROFESSIONAL EXPERIENCE

DIRECTOR OF OPERATIONS, U.S.A

Rio Grande Foods Inc., Syosset, NY 10/2021 – Present

Oversee all operations for several multistate locations with more than 200 employees, including, but not limited to safety, sanitation, inventory management, distribution, returns, food safety, Human Resources, Information Technology, Supply Chain, and Warehouse best practices.

Aggressively identify areas of opportunities for improvement by analyzing and optimizing the operations processes.

Create, manage, and analyze budget, labor, and other financial measures.

Track revenue margins and conduct budget reviews to maximize profits.

Oversee Human Resources Department on a senior level to assist in developing and implementing policies and procedures.

Identify the need to collaborate with outside vendors to implement new systems to streamline Talent Acquisition, Payroll, and HRIS.

Partnered with various department heads to ensure company-wide customer engagement, compliance, and continuous improvements.

Manage and negotiate all Supply Chain initiatives cutting costs and increasing productivity.

DIRECTOR OF OPERATIONS

ENS Security, Plainview, NY 09/2020 – 09/2021

Oversaw operations for all 10 multistate locations with more than 200 employees, and reported directly to the C.E.O.

Aggressively sought out opportunities for improvement by analyzing, and optimizing the operations processes.

Created and managed the budget, Cost of Goods Sold (COGS), labor, and other financial measures.

Took charge of tracking the revenue margins and conducted budget reviews to maximize profits.

Fosters collaborations with Human Resources to develop and implement exceptional team building and staff evaluations.

Partnered with departments and whole branches to ensure company-wide customer engagement, compliance, and continuous improvements.

WAREHOUSE OPERATIONS MANAGER (Covid lay-off)

Food Authority/Air Stream Corp, Oceanside, NY 03/2016 – 03/2020

Exhibited leadership for a major food distributor to some of the biggest food chains in the United States by overseeing the recruitment, hiring, and training of 120 employees in NY, the largest facility. Served as a direct report to the Executive Vice President.

Competently managed daily operations to include Outbound, Inbound, Shipping, and Receiving Logistics.

Drove and increased productivity 25% by implementing improved cross-training throughout the Produce Facility.

Instrumental in expanding the growth of Service deliveries 60% by successfully improving customer packaging and reducing damages.

Exercised with immense craft the recruitment, training, and onboarding of a new leadership team for a large move to a new facility.

Cultivated a professional relationship with Human Resources to manage employee relations inclusive of; coaching, discipline, training, and development of staff.

OPERATIONS PRODUCE MANAGER

Fresh Direct Inc., Long Island City, NY 05/2013 – 03/2016

Provided executive leadership to a $500mm online grocer of multiple facilities.

Managed a team of over 200 employees, the quality, and timeliness of all Inbound and Outbound Produce deliveries.

Contributed to the growth of Corporate Office Service deliveries by 40% while improving customer packaging and reducing damages.

Improved Productivity by 8% by implementing improved cross-training throughout the facility.

Masterfully recruited, trained, and developed a new leadership team to move to a new facility.

WAREHOUSE SR. SUPERVISOR, DISTRIBUTION, INVENTORY

Coca-Cola Refreshments, Smithtown, NY 01/2010 – 04/2013

Supervised a unionized work staff, as part of the Supervisory Management Team, oversaw the daily distribution operations for Inbound and Outbound Coca-Cola product.

Applied SAP software knowledge to maximize production asset allocations that included OFS, full service, side load, and bulk deliveries.

Drove direct coordination, distribution, and transportation of Stock Keeping Units (SKU’s) to ensure loads are quality assured and delivered on time, every time.

Successfully monitored and controlled labor cost associated with production goals and Key Performance Indicators (KPI’s).

Monitored performance metrics to ensure Union production staff met performance expectations set by company

PREVIOUS APPLICABLE WORK EXPERIENCE

OPERATIONS MANAGER, SHIPPING, RECEIVING

C&S Whole Sales Groceries, New Burge, NY 01/2005 – 01/2010

EDUCATION

Business Administration, Industrial Engineering Farmingdale State University (BA Degree in progress)

TECHNICAL SKILLS

ERP, WMS, voice pick, FD, Manhattan, New Vision, Acumetica ERP System, World ship, FedEx, DHL, Tron, red prairie, SCO, SAP, ProWorkFlow, Odoo, Net Stock, Gladiator, RF scanning, Monday, Yard smart, Quick Books, MS Office Suite

VOLUNTEER ACTIVITIES

Senior Citizen Club Brentwood N.Y (assist and advice in investment and finance. 2016-Present.

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