Customer Service Data Entry
Resume:
Pamela L. Cartwright
Lawrenceville, NJ 08648 – 908-***-**** – *****************@*****.*** A Customer Service Professional with extensive experience in Customer Service and Support. Includes - problem solving skills, team player, an issue preventer, effecƟve logisƟcs coordinator whose boƩom line is customer saƟsfacƟon. Also having the ability to trouble shoot, create new procedures to prevent any future issues.
TRD Trucking, Inc. Linden, NJ / Vineland, NJ Customer Service Manager February 2021 – Present
Check and prioritize customers emails in the morning
Reply to customer's request and orders
Process food grade tanker loads in TMW Order Entry system
Load numbers created and customer PO numbers are sent to our operations team and the customer
Email status updates to customers
Update the drivers Logistic Check Call loads
Update the system with all revisions received from customers
Process a weekly inbound schedule for one of our major accounts
Process an estimated 60 loads every Friday
Update spreadsheet schedules for three destinations including the delivery date, product, shipper and PO#.
Calculate the total amount of each product going to each destination and indicate the delivery date
Process EDI orders and transfer PO numbers to the customer spreadsheet
Communicate with driver managers / planners and on occasion with drivers
Participate in operations and staff meetings
Trained 5 plus coworkers on Border Connect
Train coworker on how to process Oatly’s EDI orders
Process paperwork for drivers going in and out of Canada on the Border Connect software
(ACI/ACE)
Sent invites to those that needed to create their own Border Connect username and password
Create driver profiles in Border Connect
Follow up with drivers on loads to Canada
Assist in other areas of the operation as needed, as well as other basic office functions
Experience working in Samsara software and TMW web edition
Track and trace shipments with the software to locate tractors/tankers and obtain eta's
Enroll all trucks into the permanent permit weight mile tax program on Oregon’s Department of Transportation online portal
Communicate with both internal and external customers, including all levels of management Page 2 of 4
TRAC INTERMODAL, PRINCETON, NJ LogisƟcs Specialist (Contract) January 2020 – March 2020
During training period, learned how to coordinate chassis to the locations where product needed to be picked up and then moved to delivery location.
Reviewed and resolved customer invoices using the in-house system NovaLease
Created purchase orders from purchase requisitions HERMANN SERVICES, DAYTON, NJ Customer Service October 2018 – January 2020
Responsible for checking EDI for new orders, accepting and processing them in the TMW system
Responsible for accepting all Exxon Mobil orders in EDI
Processed all Exxon Mobil orders that were shipped from Exxon Mobile to Walmart’s Distribution Centers
Scheduled all Walmart Distribution Center delivery appointments in the Walmart 2.0 portal and obtained delivery numbers for the drivers
Updated the shipment status for the Walmart Distribution Centers in the Ryder Online tracking system
Updated the TMW system with pickup and delivery dates and times on orders
Worked alongside with the Assets Division to assist in moving loads
Communicated with internal and external customers via email, regarding any service issues
Processed internal company SOSs on service failures via email and advised shippers and consignees, in some cases by phone
Worked closely with dispatchers and drivers for status updates and gave them any missing information on orders
Processed broker loads which included data entry in TMW, which generated company order numbers for brokers
Orders received from brokers via email were processed (load numbers created) and documents were sent back to the brokers via email
Primary responsibility was to track and trace the Exxon Mobil orders to Walmart’s Distribution Center
Heavy email communication throughout the day both internal and external
Kept the General Manager updated with any serious service or driver issues
Supported the billing department by helping to obtain missing paperwork from drivers and updated their spreadsheets, once a week
Participated in conference calls with several departments
Updated Exxon Mobil / Ryder spreadsheet with shipment status
Calculated fuel surcharges on broker loads and entered into our TMW system
Covered incoming calls and forwarded to designated person or departments. Page 3 of 4
SBA GLOBAL LOGISTICS, EDISON, NJ Customer Service April 2014 – June 2017
Responsible for tracking and tracing outbound shipments to destinations
Responsible for obtaining hard copy proof of deliveries and all final delivery charges
Obtained shipment status from the airlines and ground carrier websites for our customers
Performed daily shipment status updates from carrier websites and by phone
Reported any OS&D (over, short or damaged) issues to the operations manager
Prepared manifest, hard copy proof of deliveries and final delivery charges for billing
Entered shipment status updates into the shipment board
Updated the system with proof of delivery information and delivery charges for end of month reports.
PILOT FREIGHT SERVICES, ELIZABETH, NJ Customer Service January 2007 - February 2014
Monitored all domestic outbound shipments from origin to destination
Supported the sales team in maintaining and upgrading existing accounts
Played a key role in acquiring an account, as a client within the first six months of employment
Improved communication with customers
TARGET FREIGHT SERVICES INT’L, ELIZABETH, NJ Customer Service November 2006 – January 2007
Supported the day and night operations with inbound and outbound shipments
Managed a high-volume workload within a deadline-driven environment
Resolved inquires in any given week and consistently met performance benchmarks (speed, accuracy and volume)
Became the lead “go-to” person for new reps, particularly with challenging calls
Helped company attain the highest customer service ratings in all categories of communication, listening skills, problem resolution and politeness
Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
EXEL GLOBAL LOGISTICS, CARTERET, NJ Customer Service September 2001 – March 2006
Responded to telephone inquires
Provided quality service to internal and external customers
Provided status of shipments
Provided quick complaint resolution
Resolved problems on the first call and avoided escalation of issues
Built customer relationships to maintain and boost sales and generate repeat business Page 4 of 4
EDUCATION
Kean University, Union, NJ (some courses completed) - Physical Education Weequahic High School, Newark, NJ - Diploma awarded COMPUTER SKILLS
Microsoft Office
Freight Management System (FMS)
Warehouse Management System (WMS)
Truckload Transportation Management Software – web edition (TMW)
Border Connect Software
Samsara
Walmart 2.0 Portal
Ryder Online Tracking System
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