Claremont, CA

Luz Quintanilla adwrbv@r.postjobfree.com (*09)

***-****

WORK EXPERIENCE

Wells Fargo Home Mortgage June 2005 - Present

Account Resolution Specialist III San Bernardino, CA

Provided customer service and maintained integrity with consumers in order to build report and trust

Negotiation in debt collections

Referred customers to home preservation specialists

Bankruptcy and foreclosure loans experience

Annual learning center courses attended

Citibank Jan. 1999 - Mar. 2004

Debt Collector Los Angeles, CA

Collection on delinquent Citibank and Sears credit cards

Assistance with negotiating both payment and repayment plans

Actively practiced State and the Fair Debt Collection Practices Act (FDCPA) Luz De Mi Vida Vintage Sept. 2016 - Present

Store Owner Claremont, CA

Online vintage retail store, ranging from 1940-1980’s fashion

Visual display of merchandise

Restoration and maintenance of garments

Preparation of worldwide shipment

Follow up in regards to guest satisfaction of merchandise SKILLS

Experience in high-call volume: inbound and outbound

Management of customer accounts

Experience with ACES, Microsoft 10

Negotiation in debt collections, payment and repayment plans

Able to establish genuine guest connections in a short amount of time

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