Manager Sales Customer Service
Resume:
Bridgette Liptak
Burton, Ohio 44021
440-***-**** (cell)
adwra3@r.postjobfree.com
Strengths
A highly experienced hospitality candidate who has experienced various types of restaurants ranging from family style to fine dining. A willingness to learn and to make every restaurant a success form the front of the house to the kitchen and management. Proven ability to successfully manage, train and lead all in a professional manor. Able to identify and implement strategies for improving customer service offerings and generating revenue. Demonstrates the ability to work under pressure with no sacrifice of quality. Display a personable yet professional attitude under any situation.
Employment
Panini’s Bar and Grill
Chagrin Falls, OH
General Manager (11/19-8/20)
Managed a staff up to 35 people.
Maintained communication with store owners as well as store managers.
Managed the store a minimum of 5 shifts a week.
Responsible for running successful store on a daily basis.
Kept a mindful eye on food cost and labor.
Extended knowledge safe practices to uphold expectations of health codes.
Implemented training programs to new employees, proven to be a success in reduction of turnover
Accountable for weekly inventory and invoices.
Delegated weekly/daily cleaning schedules to maintain a clean and organized store.
Kept a mindful eye on front of house responsible alcohol service.
Daily interaction with guest to maintain comradery with guests.
Manager (5/11-10/19)
Managed the front of house staff up to 20 people.
Bar manage/front of house manage 5 shifts a week.
Responsible for running successful shifts on a daily basis.
Kept a mindful eye on food cost and labor.
Implemented training to new employees, proven to be a success in reduction of turnover.
Accountable for weekly inventory and invoices.
Responsible for weekly server rotation and cleaning schedule.
Demonstrated responsible alcohol service.
Daily interaction with guest.
Panini’s Bar and Grill
Willoughby, OH
Sales (09/10-5/11)
Responsible for up to 8 tables at a time.
Demonstrated responsible alcohol service.
Sales ranging from 200.00-100.00 a shift.
Daily interaction with guest.
Red Robin
Beachwood, OH
Sales (03/10-09/10)
Extensive menu knowledge due to intense training.
Responsible for up to 8 tables at a time.
Demonstrated responsible alcohol service.
Sales ranging from 200.00-100.00 a shift.
Daily interaction with guest.
Received title of Lead CDT (Certified Designated Trainer) in April.
Responsible to complete all paper work involved with training.
Became a Mid Manager for company in June.
Responsible for running a successful shifts on a daily basis.
Proven ability to control daily labor.
Cleats Restaurant
Chardon, OH
Sales (10/09-02-10)
New store, responsible for menu knowledge.
Responsible for up to 10 tables at a time.
Demonstrated responsible alcohol service.
Nightly sales ranging from 200.00-1500.00
Received title of head trainer in December 2010.
Responsible for proper training of all new hires based on corporate standards.
Boars Head Inn
Charlottesville, VA
Garde Manger Demi Chef (05/07-01/08 & 06/09-09/09)
Production of salads, elaborate displays, carvings, dressings in large quantities.
Prepared hors d’oeuvres for all functions.
Two man crew including myself, assistant to chef.
Helped with daily paperwork, weekly banquet event orders.
Took over all ordering of product.
Responsible for department in chef’s absence.
Buffalo Wild Wings
Culpeper, VA
Manager (01/08-06-09)
Attended a 6 week corporate training initiative.
Hand selected to assist with the preparations required to open this new store.
Received quotas for staffing for opening, in charge of hiring and meeting those numbers.
Responsible for running successful shifts on a daily basis.
Proven the ability to control daily labor.
Created and organized a training program proven to be a success. Reduced turnover 23%
Responsible for creating and generating revenue sales involving being community oriented and guest driven.
Front of house manager (04/08-12/08)
Responsible for weekly server rotation and cleaning schedule.
Creating a guest driven, team oriented staff.
Completing daily paperwork.
Created and organized daily training programs for the store.
Kitchen manager (01/09-06/09)
Responsible for weekly cook rotation and cleaning schedule.
Accountable for weekly inventory and invoices.
Kept a mindful eye on food cost.
Created “mini programs” to ensure portioning and daily pars.
Implemented guidelines to ensure both food quality and consistency.
Buffalo Wild Wings
Charlottesville, VA
Sales (09/07-01/08 & 07/09-09/09)
Responsible for up to 10 tables at a time.
Demonstrated responsible alcohol service.
Nightly sales ranging from $200.00-1500.00
Ocean Reef Club
Key Largo, FL
Galley Restaurant (05/06-04/07)
Received training in all areas of kitchen including pizza, pantry, fry, grill, inside expo, and sauté.
I was responsible for creating and implementing daily specials.
Experienced covers of up to 800 on a night basis.
Accountable for daily prep for designated station.
Daily breakdown of meats and fish.
Garde Manger (06/05-04/06)
Mass production of salad, display, and hors d’oeuvres.
Managed staff of three.
Main focus on hors d’oeuvres.
Prepared, prepped, assembled and displayed all cold hors d’oeuvres.
Learned and practiced carvings such as fruits, vegetables and ice.
Garde Manger (09/04-05/05)
I was recruited as a student in the Garde Manger department. Learned high production of salads and platter such as fruits, crudités, pates, and antipasti. Prepared continental breakfast for up to 500 persons with limited advanced notice. Prepared and displayed all cold hors d’oeuvres in mass productions for up to 1,000 people.
Career development
Constant reading of books and magazines. Consistent practice whether in/out of work. Good knife skills. Showcase a professional manor at all times.
Education
Pennsylvania Culinary Institute
La Cordon Bleu Certified
Associates degree in specialized technology
Concentration: Culinary
Alcohol Servsafe Certified
Servsafe Certified
Professional References
Donald Lazar
Owner
Chagrin Falls Panini’s
Willoughby, Ohio
Ivan Baker
Software Engineer
South Russell, Ohio
Jessica Merenick
Manager Sales Planning
Walt Disney Co.
Orlando, Florida
Andrew Cousins
Director of Food and Nutrition
Touch Point Support Services
Redford, Michigan
Contact this candidate