Customer service representative

Kamaljit Kaur

Email: adwr9x@r.postjobfree.com

Contact no: 705-***-****

**** **** ***** **,********, AB, T6X 2E6

OBJECTIVE

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport.Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

RELEVANT SKILLS

Customer service management

Performance evaluation and quality assurance

Microsoft office suite/ Freshdesk

Team supervision and training

Internal/external communication

Customer complain resolution and realtionship

EXPERIENCE

HGS ( Customer Service Representative) Feb2018- Dec2020

Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.

Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

Organise bi weekly meetings with managers to discuss and identify ideas for driving significant improvements in operations.

Prepare product and customer reports by gathering data collected during customer interactions.

Handle highly escalated customers via profile communication and issue- resolution skills.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Tim Horton’s (Supervisor) Jan2020 – Dec2022

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Support Restaurant manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.

Comply with and enforces all Tim Hortons Operational, Always Fresh and Food safety standards.

Help solve operational as well as service issue in a timely manner along with training, coaching and follow-ups with manner along with team meme reps and management team.

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

EDUCATION

Office Administration-Executive 2017 - 2019

Georgian College Applied Arts and Technology

Bachelor of Arts 2013 - 2016

SBBS College, India

Certificate

Dispatch & Freight Brokerage Certificate

First aid certificate with CPR B and C level (Standard and Emergency)

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