Customer Service Kitchen Staff
Resume:
Georgina Key
Saint Augustine, FL *****
adwr9g@r.postjobfree.com
Work Experience
Painter
Ancient City Toys - Saint Augustine, FL
February 2019 to Present
•Removed old finishes from different surfaces by stripping, sanding and wire brushing existing layers.
•Applied paint to brush, rollers, or spray gun systems based on specific objectives of each project.
•Integrated visual elements such as line, space, color, and perspective to illustrate ideas, emotions, or moods.
•Promoted work on website and social medial platforms to increase brand exposure and engage with target demographic.
•Worked with writers and art directors to discuss freelance project requirements and maintain open communication regarding progress.
•Reached high ceilings and exteriors with use of scaffolding and specialty ladder systems.
•Achieved target colors by personally mixing and matching paints, stains, and varnishes.
•Prepared surfaces by filling cracks and holes with fillers such as putty and plaster.
•Eliminated old finishes with stripping, sanding, or abrasive blasting, taking care to protect structure underneath from damage.
•Removed imperfections and added texture with sandpaper, brushing, and steel wool.
•Finished wood and metal structures with finishes such as stains or enamel coatings.
•Used solvents and cleaners to prep surfaces for painting or coating.
•Maintained equipment, including cleaning, lubrication, and minor repairs.
•Interpreted work orders, gathering information about project details and necessary equipment.
•Coated and painted surfaces with paint, ink, or lacquer.
•Prepared coating substances or paint by mixing project-specific formulas and colors.
•Assisted with tasks and work duties during slow periods to maintain team productivity.
•Enhanced customer satisfaction with fast, knowledgeable service.
•Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
•Maintained full compliance with legal, health, and safety regulations.
•Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Animal Rescue
Becky Cummings - Saint Augustine, FL
February 2013 to Present
•Educated community members and public on stray animals needing a family
•Researched animal habitats and studied effects of environmental pollution.
•Conducted programs to prevent infectious disease outbreaks in wildlife.
•Handled fundraising and project budget development, public relations, and Animal •Rescuing management.
•Developed solid relationships with staff, customers, and vendors.
•Troubleshot problems and developed successful solutions.
•Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
•Helped team handle high-volume work by prioritizing tasks and organizing supplies.
•Completed accurate work tasks by carefully reviewing every order.
•Boosted efficiency by keeping work areas clean, tidy, and free of debris.
•Talked to and interacted with animals to initiated familiarization with human voices or contact.
•Trained over 30 equines for homeless animals work using advanced knowledge of breeds and training methods.
•Fed and exercised animals or provided other general care such as cleaning or maintaining holding or performance areas.
•Identified illnesses, injuries and unhealthy conditions based on observed physical condition of each animal.
•Broke bad habits in previously trained animals such as biting and ignoring commands.
•Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care.
•Assisted owners with making sound decisions for animal purchasing and training.
•Cued and signaled animals during performances.
Senior Guest Service Team Leader
Target - Saint Augustine, FL
March 2007 to September 2012
•Achieved presentation targets by keeping lobby presentable and maintaining personal appearance.
•Built customer loyalty with personalized, knowledgeable help for every inquiry.
•Offered each guest industry-leading support, smoothly managing expectations, and delivering above- and-beyond care for every need.
•Handled numerous check-ins and check-outs each day, verifying details, managing paperwork, and collecting payments with high accuracy.
•Delivered exceptional assistance based on comprehensive understanding of company practices.
•Helped departments plan, set up, and execute all types of personal and corporate events.
•Kept guest services department operating efficiently with skilled administrative support and well- organized supplies.
•Coordinated smooth responses to diverse emergencies, working well with first responders to smoothly resolve incidents.
•Prepared team for expected daily demands, reviewing schedules in advance to plan for specific activities.
•Ran errands for guests, stored items and supported business needs.
•Provided top-notch customer service, satisfying customers and generating repeat business.
•Stocked shelves and front-end displays to maintain clean and organized appearance .
•Handled cash transactions, accurately counting cash and giving correct change.
•Explained membership and rewards programs and helped customers enroll.
•Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
•Drove sales success by building displays and merchandising attractive arrangements.
•Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
•Recommended merchandise to suit customer budget and preferences.
•Minimized store thefts through effective monitoring strategies and close customer observation.
•Greeted customers and asked open-ended questions to assess needs.
•Verified sales prices and processed cash or credit payments to complete sales
•Overcame customer objections using powerful product demonstrations.
•Assisted customers with store purchases and returns.
•Worked in tandem with managers and upper-level leadership to keep correct inventories.
•Handled customer complaints and resolved issues expediently and professionally. Hostess/Server
Dennys - Saint Augustine, FL
May 2005 to August 2007
•Explained details of new menu items, seasonal, and daily specials.
•Delivered food and beverages quickly to customers.
•Followed all safety, sanitization, and food handling guidelines.
•Trained new servers in company policies, guest service standards, and best practices.
•Processed payments as credit card transactions, gift cards, or cash transactions.
•Entered orders into computer system to coordinate with kitchen staff.
•Reconciled cash tills in kitchen and bar areas as part of closing duties.
•Kept food service and preparation areas clean and neat.
•Coordinated table assignments and arranged tables for groups.
•Coordinated more than 25 orders each day.
•Supported bussers with table-cleaning during high-volume shifts.
•Memorized menu additions, changes, and limited offerings.
•Supported team consistently, helping with hostess, food delivery and bussing needs.
•Presented specialty dishes with tableside service.
•Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.
•Enhanced team efficiency with well-stocked stations and efficient side work.
•Managed billing and payments with POS system and accurate order input.
•Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine.
•Satisfied customers with fast, friendly and knowledgeable support.
•Increased bill totals by suggesting drinks, desserts and other add-on purchases.
•Achieved sales quotas through consistently promoting high-profit items and daily specials.
•Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
•Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
•Minimized complaints by keeping drinks full and delivering correct orders.
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Education
GED
Central Nine - Indianapolis, IN
August 1994 to May 1997
Skills
• Painting concept development
• Surface preparation
• Marketing and promotion
• Finish stripping
• Sanding
• Call management
• Multitasking
• Analytical thinking
• Google Drive
• Recordkeeping
• Installation management
• Animal training
• Medication administration
• Owner relations
• Critical thinking
• Time management
• Quality assurance
• Planning
• Safe food handling practices
• Customer service
• Product recommendations
• Food preparation
• Product sales
• Cultural awareness
• Written communication
• Coordination
• Emotional support
• Positive reinforcement
• Crisis intervention
• Parent relations
• Individual counseling
• Scheduling
• Adobe Illustrator
• Maintenance
• Leadership
• Administrative experience
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